Brewster's Mountain Lodge

They were absolutely amazing. Location is in the heart of downtown, right in front of the famous eddie burger. Front desk staffs have exceeded our expectation, every single person we’ve interacted with have went above and beyond to make our stay lovely. Esp (i couldnt get the name) two asian ladies at the front desk, they were nothing but sweet and accommodating and we were extremely impressed! I will always return to this location when coming to banff. Ive stayed at moose, and other lodges here but this hotel is definitely the best. The room is super clean, spacious, we got the king deluxe with double jetted jacuzzi, they provide bath salt and the whole atmosphere is super homey and lovely. Cannot recommend this hotel enough!!!!!!!!

We love how this hotel is centrally located to everything, park your car & walk everywhere in Banff. The parade clearance is 6’4”, our truck is 6’6”, so we parked for free in the nearby parkade, we were able to pull in front of the hotel (2 vehicles would probably fit), to unload. I love the attention to detail when I was checking in. We were hungry & tired from the trip & (I’ve never seen this in any hotel before), they had fresh baked, individually wrapped cookies for guests. This is a unique & thoughtful action on behalf of the management & it was appreciated. We were greeted by Georgia, a lovely young lady, friendly & multitasking between our check in & the phone & other guests, she helped us feel welcomed & answered all our questions. The loft room is spacious, clean & comfortable with a cozy king-size bed. We stayed in the loft room (3rd floor, room 315) and it was quite on a Thursday night & had a nice big balcony with a couple chairs facing a walking street. The corner suite is #316 for future information, but I don’t think anyone was beside us, we didn’t hear anything if there was someone there. 2 TV’s, one up & one down, a mini fridge & cosy housecoats. On the downside, our bathroom sink was draining slowly (possibly management doesn’t know), & I would have liked to see an extra Kleenex box by the bed upstairs, but these are minor issues for the fantastic price we paid, staying in central Banff. There is a deep jetted tub in the loft suite I stayed in as well. We will definitely be back. I’m a Calgary local & have tried several hotels here, & we usually stay up by tunnel mountain, we tried something different & I’m happy we did. This is a central Gem hotel, with a free amazing breakfast (not continental), delivered to your room in the morning, & thoughtfully prepared. I can tell the management actually care about their guests & the Banff experience.

We only had a short stay but the front desk staff were very friendly and helpful. The hotel is in a great location and close to everything. The decor was very nice and the rooms were clean.

Nice place.... great location, clean, well run. Staff friendly and helpful. Parking is very tight underground but works. Free breakfast is fine, nothing huge but enough for me....all in all nothing to complain about, we will be back...p.s. beds are very soft, if you like a firm mattress, look elsewhere.

Nice hotel in the heart of Banff. Priced well, great location.Room was clean and clear everything worked. The bathroom was a bit dated but still nice. I do wish the televisions allowed for easy access to streaming Apps like Netflix or Disney+ , this is more of a nitpick. Underground parking was affordable as well which is rare. The complimentary breakfast was good(had the breakfast sandwich) The staff was very polite and answered all the questions we had. Will be back again I think.

I never used to have a problem getting a hotel room where our family of five can be all together in one room. Front desk lady suggest we get another room only because my eldest child is 19. So we ended up with two rooms four queen size and my kids have I queen size bed each. Very unpractical for one night inside the village. We just had a long drive and another busy day ahead I didn’t have the energy to ask for any other options. I just hope that she suggested something else better, a bigger room for a family of five or extra charge for each person, not extra big room for one more person.

Great centrally located hotel in Banff. The staff are doing a great job delivering breakfast to your room. Great, remodeled ski storage since the last time we visited. Housekeeping staff very helpful. Housekeeping every 3rd day by arrangement with reception staff, but towels etc available more frequently if required. Can't fault it.

The room, including the bathroom was really clean. They accommodated our request for our mountain view. I appreciated the small touches that they had during check-in: cookies at the front desk, individual lotion, body wash and shampoo for each guest. The complimentary breakfast didn’t have many options and didn’t have any accommodations for a vegan diet, however the food was delivered to the door, so we could enjoy breakfast in bed. The location of the hotel is also great because it is located right in the middle of Banff village so there was easy walking access. Overall, we had a good experience.