Bow Ridge Sports - Cochrane

I would have preferred to give no stars but was unable to do so. Absolutely horrendous customer service and rude staff! Do not waste your time with this place. We brought our sled in with a problem of excessive smoke production as well as overheating. Three weeks went by and no word from Bow Ridge so we called them. Person on the other end of the phone claimed we were next in line. Another week goes by and we call again. Again we are told we are next in line. Yet another week goes by and we drive up there on a Saturday to inquire and are told YET AGAIN that we are next in line. We voice our displeasure at this information and are promised it will be looked at on Monday. We finally get a call from them on Monday to say what was wrong and that parts will be ordered and it should be ready by that Friday. That Friday came and went and no call from them. We are now at SIX WEEKS without answers! We called back again on the following Friday and were told the part had just arrived and since they don't do repairs on the weekend it wouldn't be ready until the next week. We finally lost our patience and told them that this was unacceptable and why were we not contacted to be informed about this further delay. At this point the person on the other end of the phone YELLED AT US! We told them to leave our sled alone and we would be there the next morning to pick it up and go elsewhere. When we arrived, the sled was repaired and nothing was said about the previous issues and most of all NO APOLOGIES WERE GIVEN. We will NEVER, NEVER be associating with this place ever again! Furthermore, upon getting the sled home and inspecting it, we found the thermostat was broken which was probably causing the overheating problem which is why we brought the sled to them in the first place! Now we need to get that repaired. I say again, stay away from Bow Ridge Sports.

Wish I could give negative stars! Took my machine to them a couple weeks ago because I had heard they are awesome … that must have been a long time ago! Told them what the problem was, they called me later saying I was mistaken and it was a different problem … called me back again and said I was right after all but now they were “swamped” and couldn’t do the work for another week… why did I even book an appointment then? They will never see me there again!

I would consider finding another shop for fixing your toy, brought my Sea-Doo to rebuild a supercharger, was given an estimate of 3 hours of labor (found original quote), after 2 weeks later received a call from Bow Ridge about completing the job and extra charge of over $130 for a broken bolt. No one notified me of the issue and took a liberty to proceed and just handed over a bill. Very poor customer service.

I've been a customer since I've moved here. I've never made a motor vehicle purchase here but I've had lots of tires replaced, bought some gear/parts etc... They don't stock a lot of inventory. Everytime I call for something it seems like it needs to be ordered. My son like to go here for 'daddy and son time'. We sit in different side by sides or on quads or bikes. The workers and owners don't seem to mind. Machines are few and far between right now due to the pandemic supply chain issues.

Great place to check out all the latest toys! They really know their stuff and if you need any parts or service they got you covered. Would definitely recommend to anyone who is looking for an ATV, bike, boat or any toys in between.

Brutal place to buy parts. Called at 9:05am and was told parts people are late today. I needed a part bad to get out on the weekend and told them that. They said they would call me right away once they arrive. That did not happen. Called back at noon and got the we are busy and will call back. Guess when they called back? Two days later. I went and spent my $1000 in Golden on my way to Revy....good job parts guys.

I purchased a seadoo around 2 years ago from here. From being forgot about lied to and had to fight to get my purchase. That showed up missing speakers had to fight for the money back on the speakers. I was promised they wuld get me the speakers and install them free of charge. Never received a call to this day. O ya and my hand grips fell off on my first ride put in the wrong bolts I almost crashed but they didn't care. Don't buy anything from this place.

Excellent Sales Staff! We consigned 2 motorcycles at Bow Ridge. We shopped around to a bunch of dealers. Found Bow Ridge to be the most honest down to earth sales team. We would recommend there sales team for consignment all day long. Thanks Again Bow Ridge!