Cochrane Toyota - Cochrane

Best customer service around. Went in to help my daughter pick out her first brand new car and Hayden was absolutely fantastic and more than willing to help out and even came in on his day off to close the deal. Shout out to Josee as well, was trying to do the loan a certain way and she worked diligently on finding a solution for us. Great team!!

If you’re looking for a new ride, need to trade in for any reason? Go to Cochrane Toyota Adam and his team are amazing. I’ll never go anywhere else again. They really care about their customers, put the time and effort into helping you. They listen and follow through with what they say. Josee in the finance department was absolutely fantastic to deal with. She worked so hard for me with my credit issues, and I know she would do it for all her customers. All in all… Amazing Team.

I just moved to Cochrane phoned around to book an oil change, they had the best price I saw. The service was amazing! No big push to up sell. I got a chip in my windshield called them, and they also had the best price around town. I spoke with Heidi (I think), they are always friendly and upfront with pricing. I don’t own a Toyota, but it’s got me thinking I should!

The best and hassle free new car purchase experience ever. We live in Calgary and went to Cochrane Toyota as they could get a Toyota Tundra for us faster than any of the dealerships in Calgary. However, I was very surprised by the level of professionalism they showed from the very beginning compared to other dealerships. Our sales rep Luca was very knowledgeable and was able to find the answers to all our questions very quickly. He also responded to our enquiries quickly while we waited for our vehicle to arrive. Also, our finance manager Taylor was excellent at communicating all relevant information and requirements. She was also very easy going and a pleasure to deal with. Over all it was the easiest new car purchase experience for us so far.

Buyer beware of dealership common practice of misleading customers and not taking accountability of their faults. Things started very well and agreed to a deal with a great TRADE IN however new vehicle was being ordered and would take about two to three months to get. Only thing that was mention as a caution to our deal would be the interest rate that would change the payments, THAT WAS ALL THAT WAS MENTIONED. Fast forward 2 months, new vehicle arrived and was called by dealership to sign off bill of sale. Finance manager gave better news that payments would be lower then what it was when we made the deal however things went south very fast when we were informed that there have to add on another $4000 because our trade in depreciated, seriously in 2 months depreciated $4000 and vehicle was hardly driven with low mileage. There was absolutely no warning about this when we first signed the deal and they assured that nothing would change except the interest rate. Dealership would not take the hit nor offer anything else to satisfy their customer, they were quick to say sorry we can't do anything and were willing to give back the deposit because they know they can sell the vehicle in a heartbeat due to these challenging times. Dealership wouldn't even offer a free oil change, absolutely nothing. I never had horrible experienced with a dealership like Cochrane Toyota. Every dealership I experienced (Ford, Dodge and Honda) always offered something to satisfy their customer if they made a mistake. Oh and good luck trying to get a response from the GM. Probably has his feet up on the desk and ignores all his customer's messages. Why would he respond to dissatisfied customers when he sees his business is booming.

Luca, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car on time. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that few-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased and hope this new car brings lots of new adventures and happiness to me and my family. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Cochrane Toyota, and telling them to ask for Luca. Thank You once again for your help. Regards Dilip Patil

I recently bought a new vehicle from Cochrane Toyota, and I had a very pleasant experience with them. The sales manager who helped me was Andrew Botha, and he was tremendously helpful through the entire buying process. He is an honest and professional person. I had visited 5 different dealerships before coming to Cochrane Toyota, and the sales people I met from those stores were, in general, non-transparent and pressing. In contrast, Andrew was listening to my needs first and patiently answering all my questions clearly. I was comfortable asking all those questions and felt very informed after the 1st meeting. His professionalism gave me a good enough impression for me to make a decision to have a business with Cochrane Toyota. There were some issues with a car delivery and and the car itself, but all the staff (Andrew, Mike, Jonathan and other staff at reception/rental dept.) provided me with excellent customer services to resolve those issues. I would like to thank all of you made this experience smooth and pleasant. I will for sure recommend your dealership to my friends looking for a new car in the future. I wish for greater growth and success in your business going forward!

Cochrane Toyota is the Only place I will ever get my vehicles from. From the moment I got there, the front staff were so pleasant and welcoming. Ryan the Manager put me in touch with one of the salesmen Luca who was fantastic from Start to finish! Mike in financing was also a pleasure to work with. They were so patient with me while I dealt with my insurance from my previous vehicle and I could not have asked for a better Team. I highly recommend anyone to go to Cochrane Toyota for their next vehicle ?