Bluewater Imaging - Eglinton Avenue East

Name: Bluewater Imaging - Eglinton Avenue East
Address: 150 Eglinton Ave E Suite 301, Toronto, ON M4P 1E8, Canada, P, Canada

3/5 ★ based on 8 reviews

Contact Bluewater Imaging - Eglinton Avenue East

Address :	150 Eglinton Ave E Suite 301, Toronto, ON M4P 1E8, Canada
Phone :	📞 +8878
Website :	https://www.bluewaterimaging.ca/
Categories :	Medical diagnostic imaging center ,
City :	P

150 Eglinton Ave E Suite 301, Toronto, ON M4P 1E8, Canada

Best Medical diagnostic imaging center in Canada

C	Chris Smithson on Google ★ ★ ★ ★ ★ Great service for X-ray imaging. I was in and out (on a Thursday morning) in 30 minutes, and my results were with my doctor in 24 hours.
M	Maxwell Lu on Google ★ ★ ★ ★ ★ The xray technician was professional and efficient. But the customer service by the filipino receptionist alone makes me never want to go back again because it would be a disservice to myself to sign up for getting yelled at. She has no people skills whatsoever and she yells at everyone who comes in. She can't communicate properly to begin with which causes confusion and leads to her yelling at patients even more. An example would be that a man went to the front desk to check in and she immediately yelled at him to wait outside, he asked "do you even know who i am?" and she says yes you're an appointment. Later on, another client missed their appointment and she yelled at them for not checking in earlier. The rest of the people waiting outside with me were just laughing at the nonsense that everyone was subjected to just for trying to get an xray.There are so many other xray clinics out there to choose from.
N	Natalia Tsygankova on Google ★ ★ ★ ★ ★ The staff was nice enough but my xray and ultrasound results were not forwarded to my doctor for 2.5 weeks. I had to physically go back to their office after no luck with a few calls and a voicemail. Only when I went there to request to see my results,the receptionist lodged an urgent call to locate them. My whole experience was very frustrating and disappointing.
S	Sara on Google ★ ★ ★ ★ ★ Definitely don't do it here. I got mine done on Dec 20th and on January 12th, the results are not ready yet. I emailed them the requisition form but I was asked to go print it so after the appointment, I had to go find a place in the cold to print it for $4. I have to say that the technician was good though, very considerate but no point if the doctor does not receive the results on time.
J	Jenny C. on Google ★ ★ ★ ★ ★ I waited 5 weeks to get my ultrasound result. And this was after I followed up with them 4 times over the phone to push them to prioritize. This is absolutely ridiculous. And the ultrasound report was not descriptive enough I had to get another ultrasound at a different clinic shortly after. I wish they had an option for 0 star.
A	Andrea Boscherini on Google ★ ★ ★ ★ ★ I have been sent here From a walking clinic for an abdominal pain. ,After 2 months ,nobody have received the x-ray results. Im surprising how can still running medical offices like this one in Toronto. But I’m not surprised for few things. Radiologist was ok, but receptionist, a Filipino woman, was rude and looks makes this job just a job. Health work has to take with more care, it’s not just a job. Its hard for someone to understand this. this workplace lacks of organization at my eyes and now I can see …still, the 4th of January, I’m trying to call it and I can’t reach anybody… honestly.. ridiculous.
K	Kyle Iannuzzi on Google ★ ★ ★ ★ ★ I wanted to come on to echo what others have said. The central booking line is incompetent and unprofessional and it’s concerning to me that they are trusted with peoples’ medical files. The report process is lengthy, to say the least. It is impossible to get help on the phone in a reasonable time from someone who isn’t actively hostile. Today, I was asking why my report hadn’t been sent to the specialist yet (I’d signed a consent form to that affect, my specialist’s receptionist has called twice for the report and my specialist himself called right in front of me during an appointment). Despite all our collective efforts I was told today that they have nothing on file aside from my GP. How ?!? When I dared ask to speak with a manager I was told ‘I’m trying to help you’ to which I replied, ‘you’re not and we’re talking in circles which is why I want to escalate the call.’ Then the representative told me they refused to call my specialist to get the fax number themselves since we’d provided it several times to date and it’s not readily available to me (I’d have to call my specialist to get it AGAIN … we don’t fax these days … I hadn’t thought I’d need to save a fax number I wasn’t using when I’d passed it on several times already). I asked the receptionist their name and they hung up on me. I wasn’t rude, I didn’t swear, I didn’t raise my voice. I was just obviously frustrated and asking the clinic to be responsible for its mistakes instead of putting it back on me.
S	Sabrina Montautti on Google ★ ★ ★ ★ ★ I have never been treated as they have treated me here. The woman at the reception is extremely rude to everyone. Also, they are disorganized and let people in before the people who have appointments. They do not care that you have been waiting for hours even though you had an appointment before anyone else. I suggest doing some customer service training with the person at the front desk and changing this since I see everyone complains about the exact same things. The doctors performing the tests were polite and helpful. That is the only reason why I'm giving 2 stars to this place.