Cleveland Clinic Canada Midtown

I saw Paul for a biodex test post ACL surgery. Paul was very good and explained the test and results thoroughly. The front desk was a different story. The receptionist was very rude and not at all helpful. This was my first time at the clinic and first time making an appointment and she tried to charge me $40 for a no-show fee for an appointment I never made. The date shown on the charge was the date I probably called the clinic to make my appointment.

My family and myself have had incredibly positive experiences with Dr.Clarfield, Dr.Oglivie, Dr.Chang and many others in their sports medicine practice over the past 13 years. The transition from the sports medicine clinic to the Cleveland clinic has been seamless for the most part. Through their passion for what they do and their huge priority into diagnosing and then treating any and all injuries or problems, my family has been extremely impressed. Their access to very quick MRI diagnosis is very impressive and most beneficial for high level athletes. We have recommended this facility to many many people. Huge shout out and thank you to Dr.Clarfield, Dr.Oglivie, Dr.Chang and the great administrative staff for making our many injuries become a thing of the past quickly. Great clinic and incredible caring staff. Thank you Jeff Robertson and family

My lower back pain each time after skiing has been bothering me for 3 years. I was recommended by a friend to see Dr Julia Hamilton and she's been great! She listens to you and also gets right to the point. I actually missed my second appointment and she's kind enough to squeeze me in and still see me. The receptionists are also very nice and professional. I am very surprised by the bad reviews for I personally have a very positive experience with this clinic. Updates after 2 months: My physiotherapist Francis is amazing! She taught me workouts that work like magic. For 10 years, I can't bent forward to touch my feet because of lower back problems and Francis fixed it! I also don't have severe pain after skiing now. I can enjoy my ski trip and go skiing 4 days in a row without any problems! I am so happy and thankful!

Dr Jim niu he's a true representation of how doctors should conduct them selfs. Was going through multiple doctors trying to diagnose my health concerns. Dr niu was the only doctor that took me seriously and pointed me in the right direction. If was not for him I would still be chasing for answers and help. Thank you again DR NIU.

A friend of mine has been treated here. She has complained to me many times about the poor treatment she gets. I have watched her be in crippling pain for two years and this clinic has been nothing but rude to her - including saying things like "and what did you expect me to do about this?" After she explained her pains to them. The final straw for me was the fact that for months now she believed she was waiting to hear back on getting another specialist appt. Only to find out this morning that the Cleveland clinic forgot to send her referral. Which means she has several more months of waiting to see a different specialist, all while being in incredible pain. Don't waste your time and go to another clinic if you are dealing with chronic pain.

If you have a sports related injury make sure to see Dr. Ira Smith. Not only is he one of the top sports medicine doctors in Toronto, with impressive credentials, he is also wonderfully caring, thorough, and happy to answer your questions. I unfortunately re-tore my ACL from a cross-country skiing incident and he expertly checked both knees and demonstrated how my ACL was torn again on my bad one. He then immediately referred me to an orthopedic surgeon for next steps. Highly recommend!

Went to Cleveland Clinic Midtown seeking help with a knee issue. I requested an MRI as I have one set of knees that I intend to live a long and happy life on and wanted to be sure of the issue before seeking treatment. They refused to schedule an MRI, and generally did not seem interested in my perspective. Not a great experience, will be finding help elsewhere.

I'll preface by stating that I have a more than average knowledge of how they operate as I started coming to their Eglinton location in August of 2020 and over the past 17-18 months I have been about 25 times and spent $3,500-4,000. However, I will not be going back as what seemed like just a minor inconvenience in the early days can actually hurt your health, in the long run. The MAIN issue, which may not seem major but actually is in the grander scheme of things is their ATROCIOUS front desk and admin staff and their inability to use the information systems they have. You might think like I used to "well I'm here to see the doctor so who cares?" but think about what happens when their systems book you in the wrong time and then you show up after having waited weeks to see someone only to be told "you are there at the wrong time" and they ask you to leave although you triple confirmed over the phone. And then you have to wait even longer for a health issue that worsens over time. This is only one example. Others include: *When I was badly limping due to my temporary (and fixable) knee condition and trying to quickly book an appointment with my physio they took more than 10 days to get back to me despite several messages. *When I purchased a bundle of training passes to get their discounted rate... they should have provided a disclaimer stating that they'll miscount and overcharge you, thereby absolutely negating any effect the bundling had in the first place. Imagine buying a 12 pass bundle and only being able to use 10 because they miscounted... and you must be wrong because they are never wrong. *The physio sessions come with sets of workouts on their app which doesn't work properly. Even their teams complains about the app not showing them what the client sees on their end. A program that was very well thought out becomes an incomprehensible and illogical mess. *Check your invoices. Every single time. You'd be surprised and mistakes, if obvious and only if you firmly stand your ground, will be rectified. It's a "charge first, don't listen later" approach to business and it's despicable. *The last straw - Today: I came for the make-up appointment they had mistakenly booked on the wrong time another week and for once in this relationship I'll admit some fault. I had just renewed my health card and didn't bring the new health code with me. I've been there almost weekly for training sessions and they now know me by name and YET they would refuse to allow me the courtesy of sending them a scan of the new code I have home after the visit. Instead they wanted me to pay $75. Don't nickel and dime your customers for admin mistakes that can be easily fixed at no cost. You didn't need to ask me to pay this fee when you knew my code would be sent to you an hour later. Shame on you Cleveland Clinic for making your good customers feel unwelcome and like 25+ sessions with you and my willingness to keep coming back despite your screw-ups did not earn me any trust in return. I left and will not use their medical services again. I cannot risk counting any further on unreliable and unwilling staff for my health and wellbeing.