Black Pearl - Calgary

Arrived at 1130am (store opened at 11am) with no customers inside, and no one behind the counter until I rang the bell. I was then told they were out of boba pearls (weird… a bubble tea place out of bubble tea??) I ordered an alternative but the service was ridiculously slow, even with 2 people making the order and no other customers. No eye contact, no smiles. Won’t be returning as there are other places nearby.

Such excellent customer service. Very clean very quiet pace to study and to talk to friends. Food and drinks just unexplainably delicious. Will come back more often!!!!

What on Earth are you guys serving? I ordered a Taiwanese milk tea and the milk tastes like the owners have diluted it with water. There is no prominent tea taste and I’m absolutely convinced they put water in their milk jugs. What an utterly despicable bubble tea experience. I gave it one extra star because the GJ popcorn chicken was pretty yummy.

Were Out of pearls which is interesting when their name is the black pearl. I got a taro coco and it didn’t taste much like taro at all, tasted more like sour coconut milk. Wasn’t the best and was pretty disappointing for a taro coconut smoothie. Would have been better if the flavours were more balanced I guess.. prices were a lot higher than most other shops I go to. Honestly pretty steep. One good thing is that they are open late in a last resort when all your other options are closed (which is why I came here in the first place) probably won’t be back unless it’s another time like such.

A nice new location, easy to get to and lots of parking. It was crowded when we visited and it did take much longer than expected. Washrooms are clean and there would be lots of seating if it's not so busy. Hopefully the next visit will be more efficient. *August 2021 Update* The above review was when the location was still Jusfruit, in which I gave it 4 stars in 2018. Today was a different story.. Came here today to enjoy a treat dinner and dessert for the kids. The webpage and their Instagram shows some delicious looking offerings such as Curry and Ramen, and I recall having some rice dishes available as well from before the store changed. Only when we arrive, there are no such offerings. The food menu is basically french fries and chicken. Having 3 hungry kids we decided to give it a try anyways, and ordered cheese shake fries, popcorn chicken and Korean style shallot fried chicken with an assortment of drinks. After ordering we then went to find a table, only to find none of the tables, chairs or seats were clean. All of the tables we checked (3 along the back with blue bench, 2 on the shorter side with the lighter bench, and even the tall table.), All had sticky surfaces, and visible food particles. The seats were also sticky, even the benches had food particles. We resorted to wiping the table and chairs we settled on, down with our own antibacterial wipes. As we waited for our food, we used the washrooms to wash our hands, and boy did those facilities need attention. There was an unpleasant, lingering smell which permeated my facemask as I was washing my hands. The floors were sticking to my shoes and there was toilet paper strewn about. The mirror looked like it hasn't been wiped down in a while either, visible splashes and streaks and smudges. My wife had to clean the toilet seat before using it as well. Upon return, our food stated coming out of the kitchen. The food looked good, fries looked well made, and popcorn chicken looked crispy, but the Korean shallot chicken looked different than other establishments we have tried. There was virtually no shallots on the chicken, maybe what looked like a sprinkle of dried parsley. The fries were mediocre. The cheese shake flavour was pretty lacking, and the fries were, more on the soggy side. We shook the box more in hopes of redistributing the flavor powder but it proved futile. The popcorn chicken was passible, not as crispy as other establishments, as well, the popcorn aspect was more like chicken chunks. Much of the chicken were large cube shaped chunks, rather than small short strips as typical of this dish. At least the flavour was good. Lastly the shallot chicken, was crispy and tasted pretty good, but was again, missing any sort of shallot. Maybe they made the wrong chicken for us? The drinks were fine, made pretty well and presented nicely. This is their strong point for sure, but as it stands, not really anything better or unique than a typical Bubble tea spot. The service was also good at the counter, so there is that. All in all, a pretty disappointing visit, and really paled from the previous visits we have had when it was still Fruitjus. I am unsure if I'd give this location another chance. Maybe come for a drink takeout, but skip the food and dine in. Also please update your website with proper offerings. Maybe your other locations serve the ramen and curries, but there is no indication otherwise on where these are served.

I ordered the popcorn chicken combo and a drink and it came out to be 20 something dollars. I got the lychee fruit tea with popping pearls and the combo so I am really confused at why it was that much. The popcorn chicken I ordered wasn’t even popcorn chicken, it was literally just chicken nuggets with soggy french fries. Honestly not worth the wait and it’s pricy for the amount you get.

My friend and i ordered strawberry white pearl and i ordered red tea lemonade with jelly suddenly my ordered totally forget the staff put some jelly in my drinks, and i bring it back and ask her why you forgot to put my jelly. And the staff with co staff starting talking with her while not busy,,, as a health frontliners my concerned is the health safety to everyone,,, because one of my drinks she took it and hold my drinks and change the new cup together with jelly. The reasons why I complained the health issue here, because of due to pandemic. It should be contaminated already.. supposed to be the staff not getting my drinks instead telling me to throw the drinks to the garbage and change the new one or either she will give me a separate jelly on a cup..when i come to the store isn’t busy the staff and co staff they are talking together not checking the garbage if its full. #OMG!!!!!!!!

First time visiting, I got the peach flavored red with the passion fruit popping. It was an exciting sensation! The person that took the order was really patient and explained the different kinds of drinks on offer and the best ways to combine them. I held back the last star cause one, I was busy enjoying my tea and did not have time to check out the bathroom or ask if there was any and two, I didn't know what to do with the lid of my tea (like, was I to pop it with the straw or peel it back). It is a nice place for a 1st date, social or having a quite solo self treat. Will definitely go again.