Big Al's Aquarium Supercentres - Ottawa

Name: Big Al's Aquarium Supercentres - Ottawa
Address: 1900 Innes Rd, Gloucester, ON K1B 3K5, Canada, B, Canada

4.3/5 ★ based on 8 reviews

Contact Big Al's Aquarium Supercentres - Ottawa

Address :	1900 Innes Rd, Gloucester, ON K1B 3K5, Canada
Phone :	📞 +7
Website :	http://bigals.ca/store-locations/ottawa-east
Categories :	Pet store , Reptile store , Pet supply store , Aquarium shop ,
City :	B

1900 Innes Rd, Gloucester, ON K1B 3K5, Canada

Best Pet store in Canada

S	SatanicBeauty 25 on Google ★ ★ ★ ★ ★ This place is a joke. Worst customer service ever. Petsmart might not be as cheap or fresh but at least they know how to manage clients. Either they are too busy flirting with big chested women here or they are simply inattentive. Waited 20 minutes for assistance for live insects and still not a soul to assist. This place is also filthy. I'd reccomend avoiding this place at all costs. Oh and the manager? Biggest joke ever. I have come here a handful of times in the past year and every single time, this place fails on all levels. It boggles how they manage to stay in business.
M	M F on Google ★ ★ ★ ★ ★ Sadly the shark tank water wasn't impressive, used to seem better kept ans clearer, he also seemed happier... probably because there also used to be a bit of a sound veqrier created in front of his tank...it's a shame the young lady that over a year or so ago worked there no longer does, as she really kept good care of him and also did wonderful feeding and knowledge about his type of fish etc . demonstration which would be wonderful for small field trips for stay at home learners right now... March 2021
R	RedSeven4 on Google ★ ★ ★ ★ ★ Very helpful staff and a very large range of products for any aquarium or vivarium setup you have. Staff are always happy to give advice and extremely helpful. Love coming here.
M	Melanie Hicks on Google ★ ★ ★ ★ ★ This is the most unprofessional establishment I've ever been in. Horrible conditions on the fish/animals, it was extremely hard to see. The employees are incredibly rude and everyone has differing opinions, don't bother asking for help, you'll be more confused then when you started. I left feeling genuinely uncomfortable and I would not ever return or advise anyone to go there. One male employee specifically spoke down to me, was blatantly rude and challenged me on everything I had to say. I told him what another employee told me, and he then accused me of buying fish to basically kill them, when I obviously would never say anything like that. I am a fish lover and have been in the hobby for almost 4 years. I just told him the instructions the other worker told me. He proceeded to "void" any possibility of return if the fish did die. This was extremely rude and took me by such surprise. Being accused and talked down to by this horrible employee was enough to make me never return. This store is nothing but unprofessional and provided such a terrible experience. Also insanely overpriced, and the return policy in general is BS. They didn't even give me a receipt, and I didn't notice at the time because I wanted to get out as fast as I could. 0/10 experience. This is the first review I have ever written as I usually would not, but this was exceptionally bad. Stick to Pet Smart. At least they'll treat you like people, not fish (and by that I mean absolutely horrible).
J	Jonathan on Google ★ ★ ★ ★ ★ I would love to spend money here, but the employees treat you like an inconvenience and the manager/owner/whoever he is will literally give you attitude while you pay. To be completely fair, two of the younger employees in the fish room have been extremely helpful multiple times. You just roll the dice every time you show up. Seems like a toxic workplace.
T	Tammy Wilson on Google ★ ★ ★ ★ ★ Waited for over half an hour for feeders. Woman working in reptiles was busy with a customer.. no one even acknowledged that we were there or were waiting. Meanwhile 4 employees were just standing around at the employee area chatting. Finally went over and asked if any of them could help in reptiles. We were concerned as closing time was coming and we needed a larger feeder order. They seemed reluctant but called someone over... Once we got someone everything was great. Meanwhile lady working reptiles got done and took over. She was a real sweetheart. Very helpful and apologized for the wait. With so many just standing around this young lady really stands out. You could use more like her.
M	Marie Angeline on Google ★ ★ ★ ★ ★ This store and specifically this location is very unprofessional and in clear violation of human rights laws. They do not care nor do they provide an alternate means to purchase reptile food for those that are truly medically exempt. They are mean, aggressive and belittling. Myself and my cousin were both refused service on a day that no other store had the proper food and could have led to our reptiles demise. They are very clearly in the wrong. We would have gladly placed our order online for curbside pickup but were unable to and told to come in. We only have come here maybe 4 times and each time was met with the same unprofessional and condescending attitude. It's a shame this business is even allowed to operate. They do not adequately care for their wildlife. This place just fills a long list of cons and should be avoided at all costs. Plenty of other low cost places to get quality reptile food, this place is not the place to go.
S	Stephanie Kingsbury on Google ★ ★ ★ ★ ★ How this place has any stars is beyond my comprehension. I have been involved in the fish scene for many years now both in fresh and salt water. I had to stop coming to this store because of the conditions I would see the fish in. It was literally like walking down death row. So many beautiful fish dead, or lying on the bottom gasping and breathing heavily dying. Fish with parasites, active infections and so on. Don’t buy from these places out of guilt because then you are contributing to problem, the second you buy that fish to save it your signing another up for doom, and ultimately you keep the cycle going. This place needs to bough over by a new management team cause it’s deplorable. Please do not shop here even for dry goods!!