Bayview Mall Veterinary Clinic

We left our vet of 30 years because they were bought by VCA and couldn’t stand VCA. We heard good things from some friends about Bayview Veterinary only to find out they were worse! Terrible service from the front door to the doctors. We left and so have all the friends who recommended them! It was ok for a short time then went straight downhill!!

please save your money and do not go here, my friend brings her cats here and they extremely overcharge and don't even give you a detailed explanation of why your pet is sick, and I honesty think they just give you a temporary solution to get you to keep coming back to them. She thought it was the best vet due to the area. please take my advice and look for second opinion if your pet is not getting better !!

I have not yet been able to enter the premises due to Covid, but the staff are always kind on the phone and quick to deliver the papers and payment options to the door. Dr Mahmoody has been very polite and she always calls to discuss her test findings as well as making sure to request first if further testing is necessary. She doesn't make you feel bad if you need to discuss costs and has a friendly matter-of-fact demeanor. Everyone there has kind words to say about my puppy even though he can be a brat sometimes. I feel very comfortable sending my pet to this veterinary clinic.

Awesome clinic! Every veterinary should be like this one. If you have a pet, you should take them there. Dr. Tsang and Dr. Burnette and all the staff are simply amazing.

Very bad experience and not only for the first time. I found the receptionist more professional than the people who have to care for animals. The way they treat people now, keeping them in cold weather outside, only to get 5-6 animals in at the same time shows that they are not having much empathy. Is that a business only for making money?

In 2003, this rating would have been a 5 star hands down. Back then the late Dr. Van and his staff were the greatest. During the years I've seen much staff turnover and office staff who sonetimes aren't properly trained to treat their clients with respect and or even personal acknowledgment. When my dog passed away they did not even bother to send a little card, which is something many vets do. I still have my cat who needs a vet. However, in general I stopped feeling like this was "my" vet and even though I had kept them as my vet after I moved away from the area, I eventually had no more motivation to commute to go there. I found a local vet office which is super friendly, honest and truly caring.

I have been taking my cats here over the last 25 years. I even used to volunteer there as a teenager when Dr Van was there and the owner of the clinic. He was such a compassionate man towards the animals and would do anything for them. He would be devastated to know what the clinic has turned into. On our most recent visit We were told we had to give my cat medication because the vets “couldn’t handle the animal“ so we did that and the cat has been sick and lethargic ever since and it’s been over two weeks now. Due to Covid, we are not allowed to go inside the clinic with the cat so we weren’t able to see what was happening. My cat is not aggressive at all however he does struggle with stranger anxiety but any trained vet should be able to handle something as simple as that and be able to hold the animal while the other person does the exam yet we were told that even with 2 to 3 people this is not possible and so to be told by a vet that they cannot “handle him” does not give me much confidence in them. As such they were not able to give the cat an exam at all yet they’re quite happy to charge me for it and when questioned about it I was told that “well there’s no separation between the two prices of injections and exams”. I’m pretty sure they set their prices so I don’t see why the two cannot be separated due to the circumstances. I’ve called a few times since to inquire about the side effects my cat has had from this medication and every time I call I get a different answer from whomever answers the phone. Not once have they called to check in to see how the cat is doing yet they are more than happy to take almost $200 from me for three injections which resulted in a seven minute visit. I thought the human dentist was expensive where are you pay $200 but at least you get more than seven minutes! This will sadly be the last visit we will be making to this clinic as it’s gone downhill dramatically in the last few years since Dr Van unfortunately passed away and new ownership and management came in. Now it seems to be all about the profits and very little about the animals. In reading through the other reviews here it looks like I’m not the only one that feels this way.

They prescribed and charged medication for my girlfriend's cat that wasn't needed. She was told it was a "higher dose" and didn't think to question it at the time, but it turned out to be more of the exact same medication. She has more than enough remaining from the first batch she was given. See photos for evidence. The clinic has a strict no-refunds policy on meds, which I understand for normal circumstances, but she trusted the clinic's word and thought she was being prescribed something different. Their stance is that she provided consent and therefore they weren't obligated to provide a refund. From our perspectives, she's on the hook for taking the clinic's word at face value; they're supposed to be the professionals, after all. Apparently they're fine with losing a prospective client and a client of 5+ years over $57 (less since their cost is lower). Even accounting for my personal bias in this situation, it's objectively poor business sense to give up thousands in future revenue (two senior-aged cats) over less than $57. That might be more disappointing than this lousy customer experience, to be honest. I also want to echo the sentiments from another reviewer who mentioned the clinic's inability to deal with non-compliant cats; Felix was rescheduled twice for the same reason. I feel it's a reasonable expectation for a clinic to be able to handle a defensive animal and can't help but see the drug prescriptions as a way to make their jobs easier while simultaneously making a profit. Win-win for them, right? To end on a more positive note, Dr. Burnette is a treasure and Dr. Tsang is a consummate professional. They'll definitely be missed.