Bamboo Restaurant

Name: Bamboo Restaurant
Address: 641 King St, Welland, ON L3B 3L5, Canada, B, Canada

3.7/5 ★ based on 8 reviews

Contact Bamboo Restaurant

Address :	641 King St, Welland, ON L3B 3L5, Canada
Phone :	📞 +979
Website :	https://www.bamboowelland.ca/
Categories :	Restaurant , Chinese restaurant , Chinese takeaway , Delivery Chinese restaurant ,
City :	B

641 King St, Welland, ON L3B 3L5, Canada

Best Chinese restaurant in Canada

R	Renee Pollard on Google ★ ★ ★ ★ ★ The food was very tasty but at a time when everyone is cleaning extra and beyond to avoid covid-19...this restaurant looks like it hasn't been cleaned in a year. Windows and floors filthy. Bench seating inside covered in red duck tape, floors need repairs. When things do open up to eat-in, I would not be eating here.
M	Michael S on Google ★ ★ ★ ★ ★ Horrible experience. Ordered on New Years Eve and all orders were just "cancelled". People waited for over 30 minutes to be told their food orders werent even placed.
A	Alana Robson on Google ★ ★ ★ ★ ★ Not great at managing orders on a busy night. We were told 45 min pick up time and after and hour more of waiting they were still 45 min behind. Finally got our order when we tried to cancel.
K	Kozmo Kramer on Google ★ ★ ★ ★ ★ Been here many times. Best Chinese Around By Far. Love that they deliver now that I live here in Welland.
B	Bethany Bégin on Google ★ ★ ★ ★ ★ Terrible organization for New Years Eve. I ordered the day prior for a 5pm pick up on NYE. Arrived at 5pm to a crowd of people waiting outside with the staff shouting out order numbers out the door when ready. After not hearing our order number 25 min later, I went in to directly ask the staff and was told it wasn’t ready yet. Giving them the benefit of the doubt due to a busy night, I went back outside to wait. After another 25 min of waiting I went inside to ask again after still not having our order number called out. It was 50min past our order pick up time and our order still hadn’t been started. I was so disappointed to learn from the man next to me that he had called to make an order at 5:05pm that evening, was told it would be 30 min, and his order was ready at that time and he left with his food…yet id been waiting 50mins for an order I made yesterday which wasn’t even started. I left without my food. Clearly this restaurant does not know how to run a business.
G	Geisha Chin on Google ★ ★ ★ ★ ★ Ordered $60 worth of food for delivery. The delivery took almost an hour to arrive. The sweet & sour spare ribs were raw when we bit into it, the meat was discolored and it had a gross smell. The shrimp pad thai and shrimp shanghai noodles smelt like raw fish when we opened the container; when we looked at the shrimp it was also not cooked. The only thing we tried to eat was the plain fried rice, which had no flavor and hard chunks of undercooked rice. About 10 minutes after eating the rice we all felt sick. I called the restaurant to ask for a refund, I told them they could send the driver back to pick up the food and give us back our cash. They refused to rectify the situation at all. They told me my only option was to come and pick up another set of sweet and sour ribs. When I told them driving wasn't an option they refused to do anything else. I understand times are hard for small businesses but I explained multiple times that the food was raw and if we consumed it we would be sick. I asked them multiple times to find a better solution for us and they refused to do anything. After 30 minutes on the phone I gave up. Luckily I checked the meat before I fed it to my child otherwise he would have been sick. Horrible service. Uncooked MEAT. Flavorless fried rice. Made us sick. Wouldn't recommend this place at all.
G	Greg Gobbi on Google ★ ★ ★ ★ ★ Good food but waited way to long, very disorganized system people lined up outside like cattle. 2hr wait when suggested get food before 4pm,recieved after 6,while waiting outside we learned they called the house while we freezing outside, then called again at 730 to ask if we were picking up our order. Suggestion have people wait in vehicle and call cell when food is ready, works at other businesses.
J	Jeff Ruller on Google ★ ★ ★ ★ ★ Although more than 2 hours after the order was to be ready, I give them 5 stars. With the mountain, literally, of food to be made the staff did their best. The food was fresh, hot and tasty when I did return home. Being New Year' s Eve it was expected to be beyond busy. Many customers were unimpressed and some were rude but all in all, given the circumstances I will return. The only suggestion to the ownership is to try to expedite things a bit differently and not overwhelm the kitchen by taking too many same time orders. Preorders should be second only to the deliveries and then walk-ins. Beyond that, well done.