Atmosphere Canada
3.5/5
★
based on 8 reviews
Contact Atmosphere Canada
| Address : | 1644 Hillside Ave, Victoria, BC V8T 2C5, Canada |
| Phone : | 📞 +9 |
| Website : | https://www.atmosphere.ca/stores/hillside-mall.html |
| Categories : | |
| City : | T |
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Lucy Inman on Google
★ ★ ★ ★ ★ No staff to help at this location
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Salty Shyster on Google
★ ★ ★ ★ ★ Great gear, great store, lousy online!
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John Brum on Google
★ ★ ★ ★ ★ Got some good deals
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Pedro Hartona on Google
★ ★ ★ ★ ★ Great quality products!! But poor management. the staff are so lame! no greetings, not so keen helping customers!
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Phil Kanczula on Google
★ ★ ★ ★ ★ I like this place. Good quality outerwear. Prices are a little high, but they have sales quite often.
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Jeff Bissett on Google
★ ★ ★ ★ ★ Amazing store
Huge selection
Clean covid friendly
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Steven Leighton on Google
★ ★ ★ ★ ★ Would probably have bought some light hikers or boots as would my partner but alas this store seems to think staff are only needed downstairs in the Sportchek section. And even there in the late morning it was an impossible mission so we left without any purchases
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Brandon Marcotte on Google
★ ★ ★ ★ ★ I don’t often leave a negative review and struggled with the idea of only giving one star instead of two but … one it is. I went in to this location to return a set of boots I have bought 5 months earlier and had only worn on four hikes aside from breaking them in. I came to realize I’d have to go through the manufacturer at the return policy through atmosphere is only 90 days. That isn’t the reason I took the time to write this review.
The reasons I’m annoyed is because my time has been wasted and I really haven’t been helped at all, that goes for the other times I’ve been to this location. This time the manager didn’t know how to quickly and effectively deal with her employees or organize the flow of customers. She was a poor communicator and when she had directed me to the side so the till could be used I told her I would go through the return process at home rather than stand in the store to contact the boot manufacturer. She asked me to stay insuring she wanted me to leave happy. I felt she gave me lip service and told me what I wanted to hear but did not follow through or even understand what she was saying, rather following some script. After another fifteen minutes of her and the young employee looking through the computer I realized nothing more was going to be accomplished. I politely left and told the young girl assisting me to have a nice day while the manager lingered in the background.
I would like to say that the service I have gotten at the Nanaimo location far exceeds the service I have gotten in Victoria either time I have visited this location and probably won’t waste my time ever coming back to the hill side location for out door gear. Best go to the MEC location down town vic if you’re looking for experienced, knowledgeable professionals to assist you.
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