Aritzia
3.5/5
★
based on 8 reviews
Contact Aritzia
| Address : | 7899 Templeton Station Rd, Richmond, BC V7B 0B7, Canada |
| Phone : | 📞 + |
| Website : | https://www.aritzia.com/en/store%3FStoreID%3Daritzia-mcarthurglen-richmond |
| Categories : | |
| City : | B |
| Description : | Chain of eclectic boutiques, stocked with trendy women's clothing & accessories. |
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Al Ebr on Google
★ ★ ★ ★ ★ To you MS blonde shorter girl managing the customers to pay at the front desk on Nov 28th, You should learn how to be nice to people! I spend thousands of dollar for this brand every month and you def changed my mind from now on. Not sure if you are the store manager or what but I'm shocked you still have a job. Where are all those staff who appreciate the customers at the stores?
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Ellen H on Google
★ ★ ★ ★ ★ My visit this weekend was pleasantly surprising. It was pretty busy but I appreciate Kyla for making my trip to this location wonderful despite the chaos in the store. She helped me order a pair of pants that were sold out at every location and was very patient with me! Usually when I walk into Aritzia, I am never even greeted but Kyla was very welcoming and friendly to me.
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Anukampa Sharma on Google
★ ★ ★ ★ ★ Very bad customer service given by devon. Because of her rude behaviour, I would prefer to go other locations but will not come back. Being a regular customer from past two years, the way she treated us was not acceptable. Literally she was throwing our purchased stuff on our face.
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tatiana elliott on Google
★ ★ ★ ★ ★ I had a really great experience at this branch. As soon as my brother and I walked in, we were greeted by a friendly security guard. Then, after a bit of wandering, I had amassed a small pile of clothing that I was carrying around with me. Almost immediately, one of the girls, ( I unfortunately didn't catch her name although she did introduce herself, she had long black hair) came and asked how we were doing and if I wanted her to start a room for me, and take my clothes. I said "oh yes please!", she asked my name and disappeared into the back. For the next half hour girls whisked my clothes away for me, pretty much as soon as they came into my hands, they were so on it. When I was ready to try on my clothes they were all ready for me in the change rooms. I lined up to pay, and the original girl who had helped me at the beginning addressed me by name and guided me to a till to ring me up. I am really impressed at the professionalism displayed by the lovely people working at this branch. Not to mention I got a lovely cardigan $100 off!
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Melody Tsai on Google
★ ★ ★ ★ ★ I don’t know why Aritzias have moderate reviews. I’ve always had great experiences. They are so lovely here. The sales associate (I think her name is Serenity) was incredibly patient and helpful. She pulled some beautiful pieces that I ended up loving and purchasing. Would highly recommend
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Tia P on Google
★ ★ ★ ★ ★ This girl I don’t have her name but she was the cashier and she had reddish/ginger hair and was wearing a white tank top, She was doing my refund and said have a nice day. Now I’m a teenager and I wasn’t familiar with where my money was gonna go. I asked her and she said that the money was put on a visa. Now I used a CF pacific gift card and I told her no I did not use a visa, she then repeats yes you did and I said no I don’t have a visa. She then goes up to this other lady. She had long darker hair and was tan, the red hair lady was explaining to her probably about my suppose visa that I apparently paid these pants with. And the tan lady said “well why is she here returning these pants in the first place”. She then comes up to me and explains that The money would come back onto the gift card. I have spent thousands of dollars on this company and I am not thrilled with the way I was treated. I feel that the lady should’ve gone over my receipts and double checked with me first about the card that I paid with. And the tan lady’s attitude is just unacceptable. I definitely don’t recommend returning things at this location as the workers give you looks when you are returning something.
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Tay Cun on Google
★ ★ ★ ★ ★ Aritzia has never been my "go-to" place to shop for one reason & one reason only -
Customer Service or Lack there of.. with the # of staff working at any given moment one would think getting help would be an easy task but its never the case. This outlet location is no different.
With COVID19 restrictions still in effect, it seems as though this location has chosen not to follow the guidelines. The # of customers they allow in the store doesnt allow for proper social distancing protocols and some customers and staff were not wearing face masks.
After finding the item I was looking for I decided not to stay any longer.
The cashier was nice and the transaction was quick.
As I exited the store I realized still, no one had greeted me or thanked me for my visit today.
On a positive note - the artwork on the shopping bags for this holiday season is kind of cute.
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kruti patel on Google
★ ★ ★ ★ ★ I love going to this location specifically because staff is very friendly and helpful all the time. But my latest experience with one of the employee named Nicole was great as she knows their products very well. She took her time and helped me to provide memorable and personal shopping experience . I didn’t even try clothes on , she helped me getting the right sizes and it all just fits perfectly. I love all the outfits from Aritzia. But this experience was very good and informative in terms of products.
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