Appliance Canada
3.6/5
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based on 8 reviews
Contact Appliance Canada
| Address : | 1560 Merivale Rd #15, Nepean, ON K2G 4B5, Canada |
| Phone : | π + |
| Website : | https://www.appliancecanada.com/ |
| Categories : | |
| City : | G |
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Kristian Larsen on Google
β β β β β Please avoid this company. I purchased a full appliance package in Oct. 2020 -- my fridge is finally ready to be delivered 10 months late, but they lost my deposit. The managers exact words were I was taking time away from his kids to deal with these issues. Horrible customer service throughout but now I need to sort out how they lost my deposit, because he is too busy with his kids to do his job. I really would shop elsewhere, I have bought appliance packages before -- mom and pop shops definately provide way better customer service. Never again -- Appliance Canada.
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Moe A on Google
β β β β β It's been a few days since my issue with them. No one has contacted me back from location management or from head office. Such bad customer service. I spent a fortune here, but no one can bother to call in a few days since I've been calling and leaving voicemails. I will edit/remove my reviews once I am contacted back and the problem is solved.
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Terrence W. on Google
β β β β β All the bad reviews here are correct. Please ask me if a manager ever calls you back from here. All I keep hearing is "the manager is on the other line", "the managers are in a meeting", literally no one calls you back ever.
Save yourself a headache, go to Universal Appliances. Read their reviews versus this place. I swear after you purchase your appliances, no one cares here. Everyone that works here is so angry and miserable all the time.
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Jess Maria on Google
β β β β β Kathleen was our sales associate. She was knowledgeable however after the purchase, she never answered my calls or emails requesting updates on my appliances. She should have at least acknowledged my correspondences and told me to call head office however it was full silence from her. Also she confirmed that all my appliances were in stock, however we later found out they all dad delays of 8-12 months. Once I got ahold of head office, Rosa D. was a dream to work with. She called me with updates and made me feel like a valued customer. She escalated my orders given we had no appliances and managed to get my appliances in an acceptable time frame.
As a note: the Ottawa warehouse does not have space to store appliances if you are unable to accept them right away and they will sell your appliance to the next purchaser. This happened with our fridge and we were scrambling to find another one.
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Moe A on Google
β β β β β Service was great when you are buying the appliances, absolutely horrendous after and while waiting for delivery. I get my home in 14 days, and I am just informed now, AFTER I had to call them, that my stove top and fridge are delayed (my stove top is delayed until basically September). Literally no one called me at all to up date me on anything since October, other than them calling me to tell me my washer was in and if I want it delivered to a house I don't have yet. The offer a loaner that is equivalent to what you see in a basic apartment. The manager Raymond is completely unhelpful, and seems completely uninterested in his job. This place is beyond disorganized. The customer service here is next to none, in a bad way. I am now waiting for a manager named Peter to listen to my voice mail and call me back. Never going to order from here ever again. I do not recommend.
RESPONSE TO EDIT: Going on how long now since I have written this review. Literally no one has called me back. I spoke to a manager Asaad the other day, said he'd call me back, never called me back. This is going on 2 weeks now I have been dealing with this, no manager calls back. This place is so bad. I swear avoid buying here.
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Pat Jones on Google
β β β β β I bought fridge, stove, dishwasher, microwave, washer and dryer . The fridge was severely damaged when I took off the wrapping. I called the store, the store told me to call LG, LG said because under 48 hours I need to call Appliance Canada,. Appliance Canada asked me to email customer service with pictures.l did this all within the 48 hours after delivery. I was told it's being taken care of. I emailed them a week later asking what was happening, my response to the email was, LG who is to be called.... I called back to LG, this time LG tried to call Appliance Canada as they said it is NOT their responsibility, and Appliance Canada did not answer, I was then put through to a supervisor at LG, she assured me that it is Appliance Canada who is responsible.I did not purchase from LG , I paid Appliance Canada and for some reason I have been the one stuck trying to sort this disaster out. I have called and emailed back to Appliance Canada and keep being given a run a round. Appliance Canada has delivered a damaged fridge and they are not issuing me any response. My salesman at the Ottawa store has been fantastic and has said that the manager has been notified, however we are still not being given any answers!! This is totally unacceptable . I am disgusted by Appliance Canada and their deplorable customer service upon delivery.
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Update 6/3/2022 I have emailed concierge all of the information and forwarded all communication(emails). I have not heard back.
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Rima Mohile on Google
β β β β β Bought all appliances from this shop!! Dealt with Mr. Yash! He was extremely professional, polite and more than willing to accommodate all the requests we had! I could give him more than 5 stars!
The display lay out of the shop is beautiful!
All my appliances came on time as promised! I highly recommend this store.
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Nigel Cook on Google
β β β β β Purchased a GE stove one year ago, paid in full, but the stove has still not been delivered. Appliance Canada has not yet contacted us with an update or reason for the delay. We all know there are some delays with Covid (this is impacting everyone), but most businesses still let their customers know if they are no longer able to meet their commitment.
At the time we paid for the stove we were told there was sufficient stock and that delivery would not be a problem, and based our selection on this fact. If we had known this was a risk, we would have made a different choice.
Update: There was an immediate response to this review saying that the store manager would be in contact with us within a day, but it's been two weeks and we have not heard anything at all.
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