Allstate Insurance: Richmond Hill Agency (Phone Only)

Elva Chen helped me switch my home & auto insurance from TD to allstate. I am amazed by the quality of the service provided by Elva. She responded to my calls timely and very patient answering all my questions. The whole process is very smooth and pleasant.

I just switched my Auto policy for 2 Vehicles and my home policy to All State after being with my previous insurer for over 10 years. I was given Ava Zhou's name by a friend who had switched to All State. Ava was incredibly professional responsive and took the time to understand my situation and insurance needs. I am extremely satisfied with All State and in particular Ava and would highly recommend her to any one looking for auto or home insurance.

Annie and the entire team at Allstate Richmond Hill has been extremely supportive with a strong commitment to helping clients. We are very pleased with the relationship we had with the agency over the past 10 years and we look forward to continuing it for many more years to come. Many thanks to the wonderful team at the office.

There is a big gap between the insurance quote they show online and the one you'll get over the phone!

Roy is a professional agent. I am very clear with his explanation on the police both auto and home, very competitive price.He is just so patient to help you to compare different situations, many thanks Roy.

I am an 8+ year customer with Allstate, who has just had their home insurance policy cancelled with no proper explanation, and given less than 2 weeks notice of cancelation. I had recently purchased a rural property, on an acreage and the principal building is a well built log home constructed by one of the world's premier log and timber home builders. 5 weeks into my coverage I was informed by my agent that they are canceling my home insurance as Allstate does not insure my type of home. The problem lies in the fact that I never withheld that the house is a log home, and despite explaining to my agent numerous times that the building was constructed out of timber (which is fire rated and treated), the policy was implemented with no hiccups. We were then blindsided 5 weeks later when we were informed that our policy was being cancelled and was never offered an explanation why. I am assuming they cancelled the insurance policy because Allstate thinks a log home is an increased fire risk over a conventional home constructed with brick or siding. The reality is (which was explained by my neighbor who happens to be a volunteer firefighter AND an owner of a log home) that log homes actually have a HIGHER fire rating than conventional homes built in subdivisions and are actually at a decreased risk of total loss. I had requested that my agent have a supervisor/manager reach out to me to explain the reason for canceling my policy (which to no surprise never happened)- I had been a client in good standing my entire tenure with NO claims. It's strange how one of the biggest insurance providers are unable to insure my house, I guess they just didn't care for my business. Unfortunately my auto policy just renewed before my cancelled home insurance, but I am looking forward to my renewal period as my new provider is eager to provide me with all the coverage I need. I am sure I will now have a representative contact me after providing a public review! P.S. I am assuming they dropped coverage due to the house being a log home but who knows - they never offered an explanation!

Allstate Insurance's second name is Yogesh Chanana. Right from day one of my auto and property insurance, Yogesh has always been the bestest with delivering exceptional professional service. I wouldn't go anywhere until Yogesh is with Allstate. The best quote, best service, best after sales service, humble and polite communication. Value for my money and makes me feel safely covered by Allstate Insurance. Thanks Yogesh! Wishing many more renewals to come along. ?

I received a letter from the Allstate Richmond hill office-1480 Major Mackenzie that your policy will expire in another month and we will offer you a new plan (the new premium plan and total change $ 80 more). The new police will proceed according to this new plan! but if you do not want this plan, inform in writing and say you do not want it. Is this move morally correct? Not giving response doesn't mean the people have given you consent to change the policy... In order to respect its customers, this big company should have said, "We have created a new possibility. If you are interested, let us know so that we can apply it to you ... otherwise, the same old police will continue for you."