Pizza Hut Richmond Hill
3.5/5
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based on 8 reviews
Contact Pizza Hut Richmond Hill
| Address : | 1480 Major Mackenzie Dr E, Richmond Hill, ON L4S 0A1, Canada |
| Phone : | π +977 |
| Website : | https://www.pizzahut.ca/landing/%3Fid%3Den-555%26utm_source%3Dgoogle%26utm_medium%3Dlistings%26utm_campaign%3DYEXT%26y_source%3D1_MTkyNTg5MjktNzE1LWxvY2F0aW9uLndlYnNpdGU%253D |
| Categories : | |
| City : | S |
| Description : | Family-friendly chain known for its made-to-order pizzas. |
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Kevin L on Google
β β β β β Do not use them for delivery. I like their pizza but their CSR online and delivery is just not stable. My order didn't arrive. I opened up a case with CSR and they promised to investigate/refund. NEVER followed up.
For the original order; we were all hungry and had to order through pizza pizza instead at the end.
Only option is to wait 30 days and then trigger a credit card chargeback. They aren't even trying to resolve this.
DO NOT USE THEM FOR DELIVERY.
EDIT - after sending in a few emails to corporate head office/feedback, I was just called by a CSR that will be processing me a refund which is a relief. I will continue on as a pizza hut customer (as our family loves the pizza) but will not be using them for delivery. I AM pleased that their CSR followed up and promptly issued a refund but it did require at least 3 -4 contacts with them at head office feedback.
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Nakeshia G. on Google
β β β β β Worst experience ever!!! DO NOT ORDER from this store!!!!!!!!!!!!!!!!!! They took over 2 hrs to deliver the pizza!!!! After an hour of waiting they told me it had left the store 7 min ago.... then 20 min later they said it would be there in 5 min snd that the previous person had lied about when it left. Then another 20 min later I got a call from the delivery guy saying he would be there in 5 min. He claimed he came before and left bcuz he couldnβt find the house and then proceeded to tell me he had the wrong phone number (which was the same number he called to explain all this to me on) then another 15 min later he finally showed up with SOGGY, COLD, UNDER COOKED PIZZA!!!!! And the wrong dipping sauces!!! Now it is to late to call bcuz the store is now closed!!!!! They took so long that the ppl we ordered the pizza for had to leave!! What a waste of money!!! NEVER WILL I ORDER FROM THIS STORE AGAIN!!!
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Arash Darab on Google
β β β β β Bad experience. I ordered chicken lover pizza and there was barely 4 pieces of chicken on it. Also, my " super supreme" pizza was mostly dough.
They charged $31and it was barely $3 worth of toppings.
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Sandeep Singh on Google
β β β β β We ordered a Grilled Chicken Arrabbiata pizza, it does not look like the pizza online with whole tomatoes, they put chopped up tomatoes that donβt seem to be marinated with pesto. Pizza tastes like a veggie lover with grilled chicken on it, nothing like the arrabbiata weβve order at other locations. Spoke to the manager and he said βOur location only carries chopped tomatoes, you may be looking at the Canada wide websiteβ. Isnβt the idea of a franchise that it tastes the same everywhere?
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Maral Sadr on Google
β β β β β Pizza delivery orders at this location are starting to consistently be over 15 minutes late. Thatβs an hour after placing the order and 15 minutes past the ETA provided. The pizza is good though, so recommend for walk-in but not delivery.
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Karan Maker on Google
β β β β β DO NOT ORDER FROM HERE!!
They messed up our order. Put completely different toppings than the ones we ordered. I tried calling and was just transferred from customer service rep to rep for OVER 40 MINS!! After an hour we gave up and ordered pizza nova. Absolutely ridiculous. Pizza Hut used to be great no issues. Perhaps itβs this particular location? Nonetheless if you wish to get pizza hut this is not the location to go to.
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Tiffany Cheung on Google
β β β β β I think this Pizza Hut is one of the better pizza spots around the Richmond Hill area. Overall the staff here is nice and mindful of abiding to PPE given the pandemic. Area inside is relatively small, but overall they do a good job in trying to keep things in check and ready to go.
The website did mention that if you order online there is a designated waiting spot to pick up, but that didnt happen, so I give that an issue to the website. Otherwise, website itself is easy to navigate. Make sure to look for coupons/ discounts as they do have a lot of deals ongoing.
We ordered the pan pizza, which is what I usually get at Pizza Hut. There is some inconsistency, which is why there's a deducted star. Otherwise, more so often the pan pizza is a bit more greasy, but the crust is very fluffy and the base itself is nice and soft, made fresh and tastes very springy even after sitting for a bit. Toppings are good, nothing too out of the ordinary but give a good amount. Nice cheese as well, which is a must for pizza.
Wings are nice and standard. Again nothing too special but it does hit the spot when you're craving pizza and wings. A good spot to order take out and relive the pizza hut dine in experience at home.
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Pinenut Special on Google
β β β β β I paid $7.99 for this salad. I called and asked about the order to see if they made a mistake because I ordered it in regular size. They said itβs the right size, it comes in 3 oz. On another note, delivery was 15 mins later than the estimated delivery time.
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