ALDO
3.1/5
★
based on 8 reviews
Contact ALDO
| Address : | 435 Stone Rd W a10, Guelph, ON N1G 2X6, Canada |
| Phone : | 📞 +9777 |
| Website : | https://www.aldoshoes.com/ca/en |
| Categories : | |
| City : | G |
| Description : | Chain store featuring men's & women's shoes, boots & accessories in fashionable styles. |
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Emma N on Google
★ ★ ★ ★ ★ Thank you for your help Alexis! Great customer service.
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Jung Lee on Google
★ ★ ★ ★ ★ Haven't bought products from Aldo in a long time. Owned 3 pairs so far and all of them couldn't last long enough for me. Hope they carry more durable shoes.
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Keerthiga Kulenthiran on Google
★ ★ ★ ★ ★ What I had hoped to be a pleasant and enjoyable shoe shopping experience, ended up being the exact opposite. I have been to various other Aldo locations in both smaller and larger cities, and never have I experienced such demeaning and condescending manners from the sales staff. There is no concept of customer service at this location, other than judging those that come in and making potential customers feel like they're unwanted.
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xenia holbrook on Google
★ ★ ★ ★ ★ Employees make any company great, and sadly, I have had many negative experiences with the sales associates at Aldo. I continuously tolerate the rude demeanor shown by the sales associates for the sake of purchasing quality shoes. But enough is enough and I feel inclined to write a review. The worst of the sales associates is, surprisingly, the manager. There have been several instances that really stood out:
My friend and I entered the store and my friend was interested in a pair of shoes that were not in her size. She asked if her size was available online and the manager explained to my friend that, "if we do not have the shoes in stock, then it's not my problem."
Instance two: when she made made me wait 10 minutes at the front counter while she finished something on the computer, and then abandoned that task to serve a male customer who walked into the store- completely disregarding my existence.
And today, when I called into the store to ask if a certain pair of shoes were in stock in my size, and she hung up the phone on me. The manager at this location is extremely rude and condescending. I am disappointed in her lack of social and behavioral skills and refuse to shop there when she is working. I will never fathom how such a great shoe company employs such rude people.
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Anna on Google
★ ★ ★ ★ ★ Had really bad customer service experience at this store! I’d rather shop online for shoes than going back to this location!!
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Lisa Allison Scott - Campbell on Google
★ ★ ★ ★ ★ Delightful young staff! Never ever has anyone been RUDE.... Two young ladies at various times in the last few years have assisted me with boots and ordering bags or footwear in my size. They are friendly, professional and know their inventory. They're very respectful of their older clientele. I enjoy going in even when I'm only window shopping ?.
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Ally Windsor on Google
★ ★ ★ ★ ★ Nika was absolutely the sweetest! She helped me find the heels I was looking for & went above & beyond to make sure I left with something! Kindest soul I’ve spoken with in a long time! Thank you for your help today! I’ll be back for sure! Highly recommend going in when Nika is in:)
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M K on Google
★ ★ ★ ★ ★ I never shop from Aldo before, and this holiday it was my first time that I ordered online from Aldo Canada, it was very disappointing and I feel I never back and shop from Aldo. I never get delivered my item, for the first order, your support told me that UPS lost the package and despite all those time that you waste from me you even never compensate it for the second order it is been 10 days after order and your support told me that my item now is lost by you in your store! I feel your service, your support and your website and whole shopping experience with you is awfully and totally waste of the time for me. I feel you are just wasting my time and do not offer even offer of compensation!!!
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