Airdrie Medical Clinic - Airdrie

Great place. Easy to book appointments, never have to wait more than a day or so. Most staff is very friendly and helpful however a few receptionist can be very unpleasant and make calling to book an appointment a negative experience. However, Dr. Gill is very thorough and always puts a lot of thought and effort into our appointments.

Me and my daughter are the patient of Dr. Gill and we travel from Calgary to Airdrie just to see him because I met him at an urgent care clinic and he was great and thorough with all my questions that made me continue with him as my GP. The front end clinic patient service is dissapointing though to say the least. It's been one too many times now where I've had to contact the office to be then put on hold for 20 minutes or more before I actually speak to someone to make an appointment, ask a question or change something. Today I had to call in to cancel an appointment I was told by their office I needed for my daughter. Speaking to her specialist office, I was told it wasn't needed so called in to cancel. Again, no surprise a long hold. 15 min of elevator music a lady comes on the phone to get my hopes up that the wait is over just to quickly say "sorry can you please hold" then *click*... hold again.. then 5 minutes more passes and AGAIN... lady comes on the line "sorry can you please hold" *click* Are you kidding me... not once but twice and now were going on more then 20 minutes just fot me to cancel an appointment that I found out my daughters specialist is already monitoring her for. Finally the lady comes back online and I explain why I was cancelling the appointment and she tells me that it will be noted on my file as a no show then and my dr will assess the file to see what happens next, but this is my first 'offense' on record for no show so she will note and let my Dr decide.... Decide what???? Are you kidding me?? I'm calling well before my appointment to tell you and the reason. Yournl office called me to say she needed an appointment that I then found out she doesnt. You would have known sooner had I not had to wait for almost 30 min for your generous 1 minute conversation with me. This was just icing on the cake, their were various other incidents that I let slide over the past yr with his clinic, but after today I'll be looking for a new clinic to attend and switching GP. I wouldn't be surprised at all if this clinic had a high numbers of no show or calls given their poor response time and communication.

Was disappointed when they stopped taking walk ins but decided to move to Dr. E as our family doctor. Staff have been amazing at getting us in when sick and dealing with us. Sometimes they're 10 or so minutes behind on appointments but it is a very busy place and once your in a room don't wait long.

I took my two year old in at just after 8am on a Monday as she had a nasty cough. The admitting staff were pleasant and efficient. We saw Dr. Gill he was very friendly and seemed to know what he was talking about. He was patient with my daughter even though she was not wanting to be looked at. Great experience would recommend for sure.

Dr. Becevinga is really good and takes time to discuss your issues and is very thorough. We switched to her after trying other doctors who were in just too much of a hurry all the time and after meeting her and having my 1st appointment I was satisfied with the time she took to look at the whole picture and not just a single symptom. She doesn't just write a script and run out of there! The front staff are great too and very through in taking BP and height/weight each time. It is not a walk-in and so far appointments have been on time and there are no issues getting appointments - thank you Airdrie Medical!

The staff are all super friendly and nice, I was with this doctor for over a year and everytime I met him he was nice but it felt very rushed, like he didn't have time for me. The gynecologist is very heavily accented, very hard to understand and pretty rude. I went to get my IUD put in and she got upset with me because the nurses there hadn't given me a pregnancy test to take before hand. The IUD was also not placed properly and caused some very serious health complications. And lastly I had booked an appointment a week out and the day before the appointment I get a call saying Dr. Gill will no longer be coming into the office tomorrow for his appointments and if I want to see him my only option is to book another week out. Completely unacceptable, I'm not in a position to take more time off work for an early appointment because I already had to take weeks off due to the medical complications from the IUD. In short, while the doctor is nice enough neither him nor the gynecologist are that concerned with their patients.

I'm very unhappy with the service provided here (or the lack of it). We switched to this clinic in the spring after our amazing family doctor moved away to Okotoks. The extended evening hours were appealing and probably the primary reason we chose this clinic. The new family doctor and the front staff have been kind but it is impossible to get an appointment in the event of semi urgent matters. There has been two instances my husband has needed to seek immediate medical attention and they have turned him away telling him to go to an emergency room. I feel that the matters in question could have easily been addressed with a quick visit with a family physician but instead we are sent to an ER to burden their system. The waiting room was empty tonight and the clinic was still open for another two hours and he was turned away anyways after the receptionist spoke to the doctor on shift. I also had to wait almost a month for an evening appointment dealing with mental health. I feel this is unacceptable considering the statement posted that they will get you in asap even with another doctor in their practice. The phone system is awful and it is frustrating trying to get through to even make a simple appointment. I should note that we are generally a healthy family with no ongoing medical concerns and rarely need to seek medical attention. This is upsetting because in the handful of times we have really needed care in the last few months, we feel this clinic in particular has let us down.

About two years ago I had come in for a Pap smear which I requested because of some symptoms I was clearly having. I explained this to Dr. O. Kravchenko. Dr Kravchenko, made the decision to check for one thing and not complete the pap because she was obviously very busy, rushing every step, as well even the discussion and no eye contact when engaging with me. I requested and she refused. The doctor told me how busy she was and that I did not need a pap till I was 25+. At this time I was 23. I now have a progressive pre cancer cells and it could have been found early. I begged her to do the pap because I had a gut feeling and she wouldn’t. Please do not go to her, do not listen to her and do not give her the time she won’t give back to you. She failed as a doctor. This is her duty to analyze diagnose and treat. This was not done. I am so disappointed in so many ways with this apparent gynaecologist and the clinic. I urge you to stand up for what feels right and be pro active in your own health here in Canada even if that means switching doctors or getting second opinions! Ladies REQUEST your Pap smears.