AARtech Canada Inc
4.2/5
★
based on 8 reviews
Contact AARtech Canada Inc
| Address : | 1129 Wentworth St W #2b, Oshawa, ON L1J 8P7, Canada |
| Phone : | 📞 +87 |
| Website : | https://www.aartech.ca/ |
| Categories : | |
| City : | J |
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Saeid Golshaeian on Google
★ ★ ★ ★ ★ Ordered two outdoor WiFi plugs from Aartech. Units arrived on time. However one of them was an open box with visible damage (scratches). I was not concerned about the scratches so I tried to configure and use them both. The new unit worked well, however the open box unit was defective and could not be configured. Called their customer support and after looking into it the rep said, it was our warehouse mistake and they should have not shipped you an open box item. She said we will replace your defective unit immediately. Then transferred me to RMA department where I was asked to fill out a form. Did that and talked to RMA person (John) and he promised they will send me the replacement same day. Almost week (6 days) has passed by and no shipping confirmation and no updates. Will never go back to them and do not recommend them. They have good prices but very poor service and order fulfillment.
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Todd Lyons on Google
★ ★ ★ ★ ★ I've ordered on-line from Aartech 4 or 5 times in the last couple of years; the process has been flawless - and twice, after placing an order, I needed to call and make a change; the changes have always been done professionally, accurately, and immediately. I've been so impressed with this company, I just decided to write a review and was shocked to see a couple negative ones; they are always so professional and courteous when I speak to them. Love the products, love the service!
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Greg Sax on Google
★ ★ ★ ★ ★ FANTASTIC SERVICE. Purchased a complete alarm system about 2 years ago and recently had some problems. Their support team helped me over the phone with some programming issues and the problem was solved. Scott went above and beyond to take care of me! Very impressed
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Steven Andres on Google
★ ★ ★ ★ ★ I purchased a few light switches from AARtech to test them out before installing many of them across my home. I bought them on sale, planning to continue my research during my refund window. Due to some personal situations that came up I was unable to spend the time I had planned to research the switches. I reached out to AARtech informing them what happened and asked if they could be flexible with their return policy. They responded quickly and offered me a solution that more than adequately addressed my concerns, even though they had no obligation to. I don't expect to need to return these items, but it gives me a lot of comfort to know this company is willing to work with it's customers.
My order came in three days. One item was on backorder, and they notified me immediately. It came back in stock when they said it would, and that was also shipped free of charge when it was available. I will be using this store again in the future.
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Steven Jones on Google
★ ★ ★ ★ ★ Extremely good customer service They were able to secure a part for me through their vendor which I was unable to find anywhere in Canada. Fast and courteous service and also provided free shipping Thank you Scott definitely recommend
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Travis M on Google
★ ★ ★ ★ ★ I've had multiple orders from these guys, and it's always been a good experience. Prices are competitive, sometimes can find stuff I can't find elsewhere.
Furthermore, I've had a few times I've modified orders or needed support and it's been prompt and professional. Gets my recommendation.
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Yoav Brill on Google
★ ★ ★ ★ ★ I purchased a CO detector. It was defective. They would not give me a refund. They insisted I pay shipping back, after which they “might” replace it. I had already paid for an alarm installer to replace it as I could not figure out why it would not work. It was the alarm installer who discovered it was defective, a known problem. I don’t need a replacement, I need a refund. Would never buy again.
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Gary Machado on Google
★ ★ ★ ★ ★ I am so thankful that I found this place online when looking for Leviton screwless wall plates. The savings was significant and the shipping was overnight. I ordered 47 1-gang, 6 2-gang and 3 3-gang wall plates for a total of $131.55 tax incl. Had I bought these at Home Depot the cost would've been $349.73 which is a savings of $218.17 for my home project. Going forward I'm always going to consider AARtech for my outlets and Ring products.
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