Willowdale ODSP

My friend is a client and I've been to the office quite a few times. To receive proper customer service and have your requests addressed, know your case manager and their schedule. Case workers are usually available to meet in person during weekdays -- simply ask reception for your worker by name / worker number. When unavailable, ask reception for a good day to come back and leave a voicemail on the case worker's phone. You can also leave your documents with reception staff to pass to your worker. Your case manager expects your earnings report by the 7th of every month but this is not a hard deadline. You have some days to submit changes in employment / studies / living conditions and should do so as soon as possible. A case manager files your monthly report on the 20th of every month -- anything they receive after that is too late. Always report significant changes to your living conditions. Your financial support depends on whether you own or rent your household; how much you pay in rent; whether you are single, married, with or without kids; whether you are studying; how long you are traveling outside the province for; how much you receive from employment, study grants and gifts. End-of-month queues are long, and you should pick your cheque up as soon as possible. Many reviewers have mentioned how rude the reception staff are. None of the reviewers have been behind the reception desk and listened to endless hours of compaining, rudeness and threats. The customer service was great in 2015-2016, when ODSP trained young students. However, they have lost a few employees. My friend has been assigned 6 different workers over 10 years. Good ones will stay with you for years. Some case managers disregard their voicemail, are hardly available to talk, and look like they don't want to be there. There've been 2 ladies like this, and both have been fired after multiple clients complained to the head office.

If I could give a lower review I would. I agree with everyone who also offered one star or less. Those of us on ODSP are not lazy, criminals or out to abuse the system. A lot of us, like myself, are on it because of an unfortunate and sudden circumstance (health related). A lot of us are doing our best to manage our circumstance(s) including ways to maintain regular employment where we also won't be discriminated against. This office treats you like they are the payment gods and we, the recipients, should just be grateful. Well, like I told my no empathy or tact having caseworker, "respect is reciprocal. If you want respect you have to give it and it doesn't happen when you cut ME off during my explanation and try to control the conversation by being the only one speaking.". It's almost as if they feel that every recipient has either no concept of the english language and/or no common sense. There really needs to be some sort of advocacy group for us recipients, because living in an able-ist society is already difficult enough when living with a disability/multiple health issues.

Awful Experience. All my calls were not answered and I was waiting two weeks for my wheelchair to get fixed. My case worker was rude and irresponsive. I was close to not getting my college diploma, and I failed tons of exams. This is unfair to all people that are disabled. Even if you have a serious disability like muscular dystrophy no one cares and takes there time. I was extremely stressed and disappointed by this situation. Know I feel that I must call the ministry directly to help me deal with ODSP.

There is not much to say, except that their reception services are terrible! The woman/man (representative who answers the phone) is always impolite and has very bad manners, awfully poor communication and extremely insulting. Just after I tell her/him to transfer my call to my worker, she/he starts playing "doctors/police." Even after I ask her/him a very simple question, she/he starts playing "teacher." — For a total 2 years (24 months), I faxed her/him documents to give it to my worker, however she/he barely did, but added ugly false information. I had to go through these papers to fix it with my worker. Jealous/Envious receptionist!

So I have been on odsp since 2003 and I have never felt more discrimination and dealt with this many disrespectful / unprofessional individuals. I was accepted to attend Niagara college to get a licencing certificate, which would have allowed me to be qualified to run and engineer heavy duty equipment the Ontario government. The manager came out to the front desk and within 3 seconds of reading my acceptance letter with my student number on it. He says " I can't help you do this, odsp doesn't give clients help with things like that". After a argument in sued he then calls the police to remove me from the building. Follow this the manager at 340 Dufferin Street has been telling multiple sources in correct information about me without any consent. Apparently on the day of the.employment assistance refusal the manager told the police and various other service providers/ case management unconfined alligations that makes me look bad, when they have not one percent of truth I assaulted a odsp worker and have been permanently restricted from attending any social services.office in Ontario and my communication has been indefinitely blocked. There is no accountibility and they employees are verbally assultive. Do what ever they feel or think is right. Act out unethical practices and procedures. While denying you your rights and benefits without any appeals or written decision. Lie to people who are trying to assist there Clients and run you through the meat grinder/ steam roller. I have never felt so hopeless, depressed and lost in life I can't live like this I have developed high blood pressure

Absolutely deplorable service. My case worker only sporadically returns a call and when reception is called you're placed interminably long on hold only to be told the "mailbox is full". I'm grateful to live in a country where financial assistance is available for the disabled but it feels like this office goes out of their way to make the service as difficult and unpleasant as possible to access. As of writing this, I've been on hold for 50 minutes and counting...

If you are unlucky enough to he on ODSP, this office won't be any help.

They are exist not to support for disabilities. Especially, Mss. Booky is the worst person ever.