Wilbe Bloomin

Ordered flowers online. I did call the store to ask questions about the pricing online, which were answered. The flowers were delivered in a timely manner and at such short notice. Our friends loved their flowers (didn’t actually see them so can’t comment on the results with detail) and I’m sure they were beautiful.

Purchased some lovely orchids for a colleague for Xmas. I just discovered that the orchids were delivered to my colleague's neighbour. Long story short, when my colleague finally got the flowers they were completely dead. When my colleague complained she was offered a gift card with a value of less than half of the original order amount. This was a complete customer service fail. I will not be ordering from this company again.

Imagine being told that you should've known better than to place an order for delivery from the business you placed the order with. After advising them their delivery of flowers on Valentine's day didn't arrive until 10PM, and after they lamented how busy a day it was for them, that's what I was told. No personal accountability. No offer to refund the exorbitant delivery charge. If it was out of there delivery range, why wouldn't they advise of that at the time of purchase? If they knew it would be a busy day, why would they not enlist more delivery staff or decline the request to deliver? When I went to the store to discuss the wholly illogical and vaguely insulting response I received, I was met with a stunningly inept staff member who was quick to advise me there was nothing she could do to help, and equally quick to reinforce her inability to do anything over and over and over again. This quickly deteriorated to a refusal to tell me when a manager would be available, to refusing to provide her name (for reference, the one with big, vapid eyes and a whiny voice) and asking me to leave or the police would be called. Awesome customer service given to a 15-year patron. This is the latest in a string of bad experiences over the last 5-6 years that I turned the other cheek toward, being a long-time fan of the store. It'll be my last. What was once a hidden gem of the city, and an absolute pleasure to do business with has deteriorated into a shockingly awful shopping experience each and every time the benefit of the doubt is extended. Deplorable customer service, tedious interactions with unhelpful staff, and a history of burning out any friendly/competent people they may fool into working for them. The management team until roughly 5-6 years ago was stellar! Now, this place is to be avoided at all costs. Such a shame.

This is a cute little place with very welcoming and helpful staff. I got a pre-made bouquet which was very well wrapped and stayed good for a long commute.

My Mother-in-Law Loved her "Mothers Day Flowers" they were Absolutely Beautiful! A Beautiful Display with Quality Flowers that are still being enjoyed. This was a last minute order and Wilbe Bloomin did not let us down. Thank You and will definitely be ordering flowers again in the future.

I ordered a beautiful bouquet of dried roses to brighten up my home post Christmas and to combat Covid blues. The bouquet included a nice variety of warm colours (whites, yellows & soft and dark pinks). I'm so happy with the beautiful soft fragrance. It was delivered on time by a friendly gentleman. I will definitely shop here again!!

Just got another delivery. Beautiful!!! ==================================================== Small and discreet store in Kensington, with big, luscious blooms in their bouquets. Great subscription packages ... I cant wait to get my next months delivery.

Was happy with the shop at first, and then 15 mins later the wrapping fell apart!! On an expensive bouquet! Giving 2 stars and not 1 because the order was done efficiently (within 2 hours) and on time. The quality of the flowers was ok, they weren't fresh but they were assembled tastefully. the real chaos is the god awful wrapping job!!! Within 15 minutes of being picked up and gently laying in the car, the wrapping entirely came apart, the paper got soggy and gross and I had to strip all of it down and rush to the closest Longos to get them re-wrapped. What a nightmare! The stems were carelessly wrapped in wet paper towel and placed in a grocery store bag, with two pieces of wax paper around it as "wrapping". Definitely not a look for a bouquet that cost over 100$!!! I expected far higher quality in accordance with a premium price point. Absolutely disappointing and a waste of money. Would not recommend!