Virgin Plus
3.8/5
★
based on 8 reviews
Contact Virgin Plus
| Address : | 1150 Douglas St #2H, Victoria, BC V8W 3M9, Canada |
| Phone : | 📞 +988 |
| Website : | https://www.virginplus.ca/en/support/find-a-store.html |
| Categories : | |
| City : | W |
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RollingBottleFilms on Google
★ ★ ★ ★ ★ Ask for Victoria.
With diligence and persistence she corrected a major error made by Virgin and saved me over $300.00 and helped me get my phone back and running. I don't think I've received more effective customer service.
She was also personable and friendly during what was almost an hour long session of phone calls and being on hold etc.
She also took notes and made a point to clarify the situation with Virgin once everything had been settled. She made a handwritten copy of those notes for me.
If you happen to stop by this Virgin Mobile outlet be sure to ask for Victoria as she'll be both incredibly effective and pleasant to talk to. One of the best customer service experiences I've ever had. Maybe the best?
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Taylor Lawson on Google
★ ★ ★ ★ ★ EVAN was so patient and helpful when I went in for a tedious transaction, He even offered to put my screen protector on for me! He was also very knowledgeable with any questions I had. This guy is great!
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Holly Pottie on Google
★ ★ ★ ★ ★ I can honestly say that I've experienced the best customer service experience I've ever had here.
Here I am in a bind, trying to find a place to live on E.I, with no extra income, walking into Virgin Mobile after my phone got run over by a car.
My sales rep was Austin, and he was super friendly and cheerful as soon as I walked in and explained my situation. I was eligible for a device with a deposit, and he hooked me up with a really decent plan, but due to a technical error transferring from a prepaid plan to a monthly plan, the deposit increased by more than double after they were forced to restart the application.
Austin spent the better part of two hours trying to resolve this issue for me, both him and his coworker Evan provided good conversation while on hold with the customer service team. Austin was diligent in informing me exactly what was going on. He was patient, professional, and I didn't mind the wait at all! Unfortunately, not much could be done, so I ended up heading home to search for another option.
I received a message from a friend who said my name had been called over the intercom to go to the Guest Services desk, so I called from my roommate's phone to see what was going on; I was then forwarded to Virgin Mobile. Lo and behold, Austin and Evan were still working on a solution. They asked me to come back to the store if possible, so I returned. They spent another hour on the phone, and were able to get me a new contract and a device! I was absolutely shocked that these two went above and beyond to provide such amazing customer service, it made my whole week brighter in a pretty bleak time. Thanks so much, you guys! You have no idea how much you've helped me.
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joni poni on Google
★ ★ ★ ★ ★ My experience at this store was 100% positive based on the exceptional customer service of the reps.
The help Ciera gave me with my new iPhone purchase exceeded my expectations in every way. Her technical knowledge (and that of the other reps at that store), was really impressive and allowed me to walk out of the store with all my issues solved which was a great feeling. ?These reps have a ‘can do’ attitude and work as a team to provide outstanding service. They like what they do and it shows.
Thank you so much Ciera for your amazing help and professional service!
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Kim Coulter on Google
★ ★ ★ ★ ★ Austin was so friendly and genuine and most importantly knowledgeable. Had a great experience getting a new phone. Had some trouble when I got home and called store to make an appointment. Austin was very apologetic though it wasn’t his fault! Came in for appointment and Austin was just finishing up with another customer so his co-worker (forgot to get her name) helped fix my problem. They had spoken about it and so she knew what to do. Great down to earth staff who know their stuff and would definitely recommend Virgin Mobile Bay Centre location!
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Danyelle Kora on Google
★ ★ ★ ★ ★ Representatives can do very little to actually change anything about your services. Most times they refer you to the customer support line which often takes over 20 minutes on hold before you can speak with someone.
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Midnight Bandit on Google
★ ★ ★ ★ ★ I'm fairly new to buying a phone, plan, or what have you. The service from Austin D. was great! The process was quick, stress-free, and informative regarding the Samsung I bought today. Virgin has been a great provider, and the staff seem like they genuinely are there to help customers in an easy-going and inclusive way.
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Ragi Elias on Google
★ ★ ★ ★ ★ EVAN is the best representative that I have ever experienced. He spent over one hour to set up an additional line to my family account, processed a trade-in for an older mobile, put on a screen saver, and went over all of the options, policies, monthly plans, and technical details. He set up the new mobile, transferred the data from the old unit. This was the second such experience - we have three lines on our family account.
If you want to see what great service exemplifies, EVAN is the best.
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