Vida Spa - The Westin Bayshore

After seeing those 1 star reviews, I agree with them. We’ve been to spas in Whistler, Parksville, and in other countries before, we have to say this is our least favourite one. The front staff is not the best at customer service in person and on the phone. We wanted to go relax, but ended up feeling more stressful, all in all not a good experience.

Best massage I've ever gotten! She got all the knots out and I was really impressed with the amount of pressure she used. It wasn't too soft, just right. This has always been my issue with getting massages. That being said I think I have found my place to go for massages.

Wonderful service & staff. My manicurist Catherine was genuinely friendly and we had a really nice conversation. Went with her suggestion for a long lasting polish and ONE WEEK later-- they are STILL perfect. Seriously-- gel quality but with regular polish. WOW! My ayurvedic massage was great (be advised there is a LOT of oil). I can't wait to come back to Vancouver and visit this spa. Thank you so much!

I visited Vida Spa this past weekend, and had a really great experience. I had a therapeutic massage with Jose that was one of the best I have ever had. If I lived in Vancouver, I would 100% book in with him again. I also was lucky enough to have my first real facial with Nicole which was incredibly relaxing & hydrating!

It is absolutely repulsive that Vida Spa feels the need to bully paying clients for simply sharing their very real experience and it is disgusting that Allison, specifically, routinely gaslights us in order to avoid taking accountability. While my friend and I visited Vida Spa on August 24th and left with a terrible impression, we have tried countless times to settle the matter privately despite having left with a water damaged phone and having paid $600 in total. If a free treatment is what we were after, do you truly think we would have bothered to pay after seeing the damage instead of arguing right there and then? We chose to respect the integrity of the business and to address the matter privately rather than causing a scene at the place of business. After well over a week with no response and all our evidence ignored, we finally decided to bring the matter to public light and now we are once again having our voices silenced under the false accusation of “bullying businesses”. Allison, as students who have felt the very real struggle during the pandemic, both with our studies and our employment in a geography where the effects are much greater than Vancouver, it is tragic that you choose to victimize yourself. It is very unfortunate that you use your seniority to maliciously exploit us and to twist our words and the truth. While Allison has the time to make bold claims and false accusations, she coincidentally will not take the time to discuss the matter with us and told us that “there really is no further conversation to be had” before we were able to truly converse. All of this could have been avoided, but with the responses we have been getting instead, it is blatantly obvious that Allison is the true bully here. INDIVIDUALS NEED TO TAKE A STRONG STAND AGAINST SUCH BULLYING AND AGGRESSION, EVEN WHEN THEY FEEL THEIR VOICES WILL ALWAYS BE SILENCED (and by the president, nonetheless). Specifically wording your response to say that the phones were placed at opposite ends of an 8 foot counter is highly misleading. While the counter may be 8 feet long, it had 2 separate sinks and the phones were placed no more than a foot away from each sink as this is exactly where we picked up our phones from. While you say “the phone looked as if it had been submerged in water”, when did you actually see the phone? You were not there that day. The only employee who saw the damaged phone after the treatment was the receptionist, who saw it after my friend had already dried off the exterior. Do you really think he would just allow the water to remain on the phone? Although I know protecting the company may be your priority, your logic is severely flawed. If you disagree, please enlighten me with how you formed that conclusion. Furthermore, having worked in the service industry (perhaps not as long as Allison), I may not know as much, but it is common knowledge that empathy, professionalism and tone can be the differentiating factor between a positive and a negative experience. It is unfortunate that the representative of a client-facing organization like Vida Spa lacks these traits and I only hope that more training and emphasis is placed on how to treat their clients. Allison, whether you choose to respond or not, I implore you to review the security footage first (this will clear up a lot of confusion on your end), avoid making false accusations if possible and consider the qualities and traits that a good leader and representative of a large organization should embody. As of right now, I can only say that it is unfortunate to be bullied by the president of a corporation that promotes treating your mind and body because the only manner in which we have been treated is sickening. While future clients may not experience property damage, in the event of any incident, know that Vida Spa will not take accountability and will instead, accuse you of bullying, aggression and fabrication. What an interesting business strategy in the face of these unprecedented times.

Everything was amazing. Went to Vida for a my first ever facial and it was quite possibly the best thing ever. I originally had booked the teen facial but after looking more at my skin my esthetician decide to do a more intense brightening facial instead. The treatment room and facial bed were so cozy and I was relaxed the whole time. My esthetician, Nicole was so nice and performed such a relaxing facial well giving me some great tips for my teen skin. Going into the facial I was nervous about extractions but they were virtually painless and Nicole is a total pro. The whole experience was awesome and I left feeling so relaxed with my skin glowing. The one thing I wish I was told was what brand of products were used because everything felt and smelled so good. Thank you for a great first facial!

Oh my goodness, we had a great time! Despite COVID-19, we saw no other guests and it was easy to ensure social distancing and still relax in a quiet and peaceful environment. I had Haruka take care of me and she was fantastic, so sweet and kind, allowed me to relax but also had a nice chat with her. Very personable and skilled at her work. Love my nails and I feel so relaxed!! I'd definitely be back and ask for Haruka again!!

I had a very nice facial at the spa. As detailed in scope as other facials. Lovely technician.