Valley West Glass

We are in the process of completing a full ensuite reno and could not be happier with the service we've received from Jason and staff with our custom frameless shower. Everything exceeded our expectations - from the first contact, quote, timeline. Friendly service and done as promised with great communication. Highly recommend and very grateful!

I recently had my car's windshield replaced at Valley West Glass. From the moment I first connected with the staff I was impressed by the friendliness and professionalism. Who would have thought that it was possible to go way above and beyond for such a simple service. Well, the staff did just that. I highly recommend this business.

I had a great experience today dealing with Jason. I needed a piece of glass to fix a picture I dropped and he had it ready for me in 40 minutes!. When I went to pick it up, he wasn't able to be there but the glass was left out for me to take. No concern about getting paid or anything........he's got my business from now on! Good old fashioned service! I mentioned what happened at coffee break later in the day and a coworker replied that Jason had done a window replacement for her recently and was way quicker and cheaper than any company she had called. She is a big fan too. Talk about good news travelling fast!

I recently had Valley West Glass install a frameless shower door in my bathroom. I dealt with Jason over the phone and he was very professional and accommodating as far as setting up the measurment and install. Jeff and another fellow were the installers, they did a great job while being efficient and professional. The glass door looks great and gives the bathroom a high end look. I will be hiring them again for my next bathroom.

We just had our shower glass put in! The guys were great. Very friendly. They did an amazing job! We love it! Highly recommend. Good price too!

1) Contacted Valley Glass and spoke with Jason in regards to getting a window pane replaced since the seal had gone making it foggy between the panes, and a sliding door assembly to get worked on. Got quote, had window ordered and parts from August and work was done end of October and everything seemed good. Sliding door had track rollers replaced and seemed to slide ok. 2) November 15th, 2021. Big rain storm and water was just dripping in quite quickly into my window frame. Called Jason and mentioned the water was dripping in and he said that was normal. I was quite surprised and exclaimed so and that did not seem right. He asked me to e-mail him pictures. I sent him pictures along with video but never received any follow up. Since then water has not dripped in but I am still a bit leary and a bit worried but always check anytime it rains. I was a bit put off about not receiving any follow up but just left it especially since that crazy flood in Abbotsford happened. 3) Contacted them again in February 2022 to look at my sliding door and getting the track rod assembly replaced. Sounded like it would have been fine, but then Jason contacted back and said that he spoke with the installer and that I would require a whole new door system and they did not do that. That was fine, not a problem. 4) April 2022, found another company to do the work on my sliding door. They showed me that the sliding track replacements used were not the right kind for my door, and that the wrong rollers had to be forced in, therefore affecting the sliding door physically. Because the sliding track rollers were the wrong kind, they cut into the sliding rod track and splitting it. Overall I felt that the service was ok from Valley Glass, but no follow up from the leaking window, or that if the sliding door could not be fixed, then say so. I ended up paying for that service and then a few months later having to pay another company to fix that initial sliding door problem along with the other. I am fine if something cannot be done, that is why I asked for a quote. Due to the lack of follow up from the leaking window incident and sliding door, I would not feel confident in recommending to others. I actually was recommended this company by a co-worker and so far everything had seemed fine until the leaking window part and now this sliding door situation. She was also quite surprised to hear about the leaking window situation and no follow up as well.

I searched google for a shower door company and found Valley West Glass Ltd on South Fraser Way.? Spoke with Jason, sent him a picture of my shower door needs, he arranged for next day follow up in my home. Only 2 weeks later my shower door is now installed ? impressed with the fast and friendly service…

From first contact to the install, these guys were professional and courteous. Jason was helpful and provided a very reasonable quote, and the glass showed up sooner than expected. Install crew were friendly and fast. Final product was exactly what we were hoping for. 5 stars.