Vacuum Specialists SW - Calgary
4.7/5
★
based on 8 reviews
About Vacuum Specialists SW
Drainvac is considered the top performing company that manufactures and provides central vacuum power units. Drainvac leads the industry in high suction power, ease of use, reliability, and extremely quiet operation.
Contact Vacuum Specialists SW
| Address : | 1910 37 Street SW, Calgary, AB T3E 3A3, Canada |
| Phone : | 📞 +978 |
| Postal code : | 3 |
| Website : | http://www.vacuumspecialists.com/ |
| Categories : | |
| City : | E |
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Disha Kumar on Google
★ ★ ★ ★ ★ Thank you Ali for talking to me over phone and you remembered my mother coming in and talking to you. Awww, that was really nice of you and I will come with the Vacuum cleaner as you told me over the phone.
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Rachel Tomei on Google
★ ★ ★ ★ ★ I was looking for a vacuum and was pleased that Vacuum Specialists had the one I wanted at a fair price and that I could buy from a local business. There was a mix up with my order and they addressed it quickly and fairly. I am very happy with their customer service and wouldn't hesitate to recommend them.
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Pierre Acouri - Realtor on Google
★ ★ ★ ★ ★ Ordered a part (parquet twister) for the Miele C3 Vacuum, and though it was shipped relatively fast to Ottawa, when it arrived, it was clearly a used part with evidence of hair on it and dust within the tube. Contacted the store explaining that I have received a used part instead of a new part, and they offered a discount of 15% or for me to send it back and they will ship a new one. As it was a gift for a client, I took the discount. It has now been 20 days since this conversation and no refund for the discount has been issued to me. Poor service! Will not shop here again.
UPDATE & Response to the reply by the Vacuum Specialists:
I do commend your efforts to rectify the situation and keep the "customer happy". To clarify, when I emailed you regarding the issue, you offered either to have the item returned and you would ship a new one, or to receive a 15% discount. As this was a gift that has already been given, I chose the discount. This was very much appreciated. I was instructed that I would receive the discount in the next 48 hrs. After 20 days when I had not received anything, I reached out again. The next day, after I had left the review, I was called to see if there was something yiy could do to fix the situation. You offered me a full refund for the purchase. This again was much appreciated. As much as this was a very nice gesture, it was after I had to reach back out to see why I hadn't received the initial discount. Also, I know what I received and those photos were right when I opened the package. I only state the facts. Believe as you wish. I do commend your customer service, but it doesn't change the facts. Updated rating reflected.
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Allinone Al on Google
★ ★ ★ ★ ★ Best service in Canada!
My Beam vacuum made a burned smell and black powder (engine sparking) after 7 years and it was still in warranty. I called Vacuum Specialists and in 15 minutes Mohammad a very professional gentlemen came to the door to see the problem. He took the unit to the shop. The engine was replaced in warranty, fitter changed and the unit was ready in less than 6 hours to be installed. Same day! I recommend Vacuum Specialists for any problems you may have with your vacuum! They have the best products and the best service I have seen in my life. A+++ to Mohammad! THANK YOU!
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Greg Clark on Google
★ ★ ★ ★ ★ Excellent service. I brought my vacuum hose in and they fixed it while I waited. As a bonus I had a good chat with the owner Ali...great family business in Calgary 50 years. Highly recommend!
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Nicole Neuman on Google
★ ★ ★ ★ ★ Ali and the staff are fantastic. They installed my central vacuum system a few years ago and still go above with the after service. My hose was plugged and they were able to fix right in the show room within about 10 minutes.
Thanks Ali.
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Dave Amadio on Google
★ ★ ★ ★ ★ Had an great experience here. Hyper attentive staff, they were very busy with other customers but still looked after my needs. I will never buy a vacuum from a big box store ever again. I even got a follow up call from the owner to make sure that I was happy.
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Brad Prather on Google
★ ★ ★ ★ ★ I just wanted to thank the wonderful people at Vacuum Specialist!
I had a very simple fix in the end but I thought my power head was wrecked!
Super friendly staff and an unreal selection of products!
Highly recommended
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