Urban Planet

3.1/5 β˜… based on 8 reviews

Contact Urban Planet

Address :

900 Maple Ave Unit #A40, Burlington, ON L7S 2J8, Canada

Phone : πŸ“ž +9
Website : https://urban-planet.com/collections/up_new_shop-all-new
Categories :
City : S

900 Maple Ave Unit #A40, Burlington, ON L7S 2J8, Canada
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Lawrdor Woudenberg on Google

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To start it off, I saw a cute dress my wife would like and I shared it with her. We came back and not only was the staff completely unhelpful in finding it (we ended up finding the match from the manikin ourselves), but the women we asked help from didn't even bother warning us that the change-rooms were closed! Not being able to try on anything, we left. Covid is the worst.
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Jackson King on Google

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Terrible customer service. First off got ID'd to pay with a hundred dollar bill, then my total came to something and 30 cents, tried to give the cashier 100.30 so i didnt get back a huge handful of change and the cashier said and i quote "Ive already entered in 100 dollars and the machine tells me how much change to give" so she didnt have the mathematical prowess to be able to round the change up thirty cents. This was the choice the store made for a cashier.
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amy shoober on Google

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I tried to pay for my clothing in cash. The cashier did not like the fact that I did not have a contactless way of paying for my items & asked me if I had a contactless way. What if I didn’t have my debit card on me? The cashier shouldn’t be working on till if afraid of catching covid through money, it’s your job to take any payment. Money is still a legal tender and I shouldn’t have been scowled for trying to use it
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Sara Rodrigues on Google

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I had a good experience there. No problem when i went i havent been to UB in years:p thank u keep up the good service and kindness!
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Tsana-Lee Vlahakis on Google

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Amazing service today by closing cashier! Completed an exchange fast and efficiently. Very impressed and will definitely be back for more fall essentials !!!
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Eve D on Google

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If you know what to expect, it's a good store with cheap deals. No refunds, only exchanges or store credit and when you do, they request personal information because they have a history of being scammed by people. I like the variety of clothing. Sommer Rae line is pretty good quality, but make sure you try on leggings because some can be see through. I like that they started to include a plus-size line and that you can return on-line purchases in store.
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jackielyn de venecia on Google

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Went and exchange a size but it was not available. Decided to return for a store credit but they only offered 1 cent as we bought the pants during their but one get one for 1 cent promo. Had to resort to 1 size up hopefully it will shrink. When I got to cash still had to pay for the difference as they would only honor the price for 1cent.
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Victoria Nicholson on Google

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They will not let you in the store even 10 minutes till close. I was trying to go see my daughter in the change room and they would not let me in

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