Untouchables Sports Cards & Gaming

4.5/5 β˜… based on 8 reviews

Contact Untouchables Sports Cards & Gaming

Address :

377 Burnhamthorpe Rd E, Mississauga, ON L5A 3Y1, Canada

Phone : πŸ“ž +9778
Website : https://untouchables.ca/
Categories :
City : A

377 Burnhamthorpe Rd E, Mississauga, ON L5A 3Y1, Canada
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Markus Calvert on Google

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This place is very cool! They have a nice mix of vintage and new comics. Also there is an extensive collection of memorabilia type items, and the staff is knowledgeable and friendly.
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Andickson Majority on Google

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No soup, but they have the card accessories I struggle to find anywhere else.
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Beri Hurtado on Google

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Nice place, they have a very wide variety of cards, HUGE selection of Funkos, and some variety items. It's still a 4 stars, not a 5 for me just cause it's super crowded and loud in there sometimes. Also, it's a bit pricey when compared to other card trading stores, but in general is good. The staff is very good, approachable, and helpful, definitely customer-engaged.
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David Taylor on Google

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The fellow who say's "what's up boss" is incredibly annoying, The moment you walk in the store he hounds you about "what are ya buying" However the rest of the staff have been great to deal with, I usually only come in to get a few packs of pokemon, but the few times I have traded with Aundre have been very fast and great.!
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Anna VH on Google

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Stay away unless you want to be mislead and experience poor customer service! I bought a deoxys ex 98/107 for $200 on their website that was listed as Near Mint (NM). When I received the card, I was shocked to see that the card was not the condition that it was listed as. The image of the Pokemon is damaged, the holo is heavily scratched on both image and borders, holofoil peeling from top edge of card, a large scuff on the corner of the card, white spotting/ mildew spots on back of card, and scratches on the back of the card. The card is clearly not NM and I would classify this card as Lightly Played (LP) to even Moderately Played (MP) because of these damages. Frustrated and feeling like I had been mislead/lied to, I contacted the customer support, saying that I would like to request a full refund and return the card because it is in a different condition than what was listed, which I believe is a completely valid reason to receive a refund. I was met back with a reply saying that β€œSingles are final sales”, that their staff member said it was near mint, and to send them photos of the card. I proceeded to then send them multiples photos, as the ones seen here and an explanation for each photo, proving that the card was not NM. I was then met with an insulting response that β€œSingles are final sale” but that they can offer me $50 in-store credit. I replied back saying that I was incredibly disappointed with that offer and that I believed I was fully within my boundaries as a customer to receive a full refund/return for an untruthful, misinformed, and misleading listing and had asked that I receive a full refund because of such. I have not received a reply after my response. I am completely appalled by this customer service as this card is very clearly in a different condition than what it was listed as and feel that I was just scammed out of $200. The customer service is slow and clearly doesn’t care for its customers, let alone offering me an insulting $50 in-store credit (like I would ever shop at your business ever again after this experience). Not in all of my years of collecting cards have I ever been this mislead, lied to, and provided with such poor service even when purchasing from eBay or other collecting goods shops in the area. If this card was listed as a NM out of being misinformed about its condition, I believe that I am within my boundaries to receive a refund for such a mistake and I would implore that the staff member to do more research before listing and selling such an item. Considering this shop is in the business of selling collectable goods I would like to think that they would care more about properly listing merchandise and caring for their customers. If you are going to be misinformed and untruthful about the condition, you very well should provide scans of the card being sold, so that people can make their own decisions about what they are actually purchasing. I will never be shopping here again and if you care about the condition of your cards and not being scammed I would highly advise anyone reading this to not shop here.
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Trevor Jones on Google

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Bought this box of cards there yesterday for 400 dollars. Then I come home and Google it to see how good the cards are. Find out I can get it for 330 online. The staff was great and the store was very nice but after seeing how much more they're charging I don't think I will be going back.
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Real Bobby on Google

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The staff are easy going and the prices are good. I've bought booster boxes and singles here several times. I've asked to check the conditions of the cards before buying and they are cool about it. The store is open late which is a huge plus.
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Ryan C on Google

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Fantastic store where you can find sports cards & collectibles, board games, Funko pops, tabletop card games, and everything in between. The staff are very friendly and knowledgeable and like to help customers with whatever they're looking for. A local gem that's been at Central Parkway Mall for years.

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