True Value Auto Sales

True Value Auto Sales offers extended warranties on all our used cars and trucks as a “next level” safety net for our customers. We offer extended warranties that are reasonably priced and from professional warranty companies. The warranty company is an extension of True Value Auto Sales services, so it is important to us that the warranty company meets our customer expectations and they are ready to go the “extra mile”.

We know from experience that warranty companies can and will lose your business, so we establish a healthy relationship with our warranty company. We take care of all service not related to warranty work and make warranty claims only when appropriate. This keeps our “Claims Ratio” at a minimum keeping the customer, and the warranty company happy. Many dealerships have a high claims ratio, making it difficult for the customer to obtain warranty work when required. We think it is important to let our customers know about claims ratios and warranty companies. We also believe the customer should contact the warranty company and inquire about the dealerships claims ratio. Our claims ratio at True Value Auto sales is quite low.

A good warranty company is one that honours their agreement with the customer without hassle. They may only become difficult to deal with when it appears they are being abused by the automobile dealership.

At True Value our philosophy of “if there is a problem with the vehicle, we fix it before you buy it”, lowers our claims ratio, provides our customers with confidence in our products and offers our customers a “true Value” experience.

Our warranty company, “Coast To Coast – Advantage Plus” is an excellent company. We find them to be professional and they offer superior service. They treat our customers with respect and they get the required warranty work done in a hurry. They don’t tell you where you have to get the repairs done.

They offer excellent pricing on one, two and three year warranties with a host of options you can add to your warranty at low cost. The decision whether to purchase an extended warranty and what type of extended warranty to purchase from True Value depends on the individual customer. We try to provide the customer with a warranty education.