Tri-Town Registries Inc - Cold Lake

Friendly staff and FAST service! I'm surprised by the amount of negative reviews because I have never had a bad experience myself. I feel like a lot of these might be people who don't have what they need?? (I have seen a few turned away by that). But a quick phone call can save a lot of headache! It can be pretty busy at times, but I understand they also have a lot of Bonnyville clients as well. Still the wait times are pretty short, considering. One time they had closed before the posted time, (maybe 5-10 min) but to be honest there was a very long line of folks to get to still, and really, no one should be expecting to do a long service when they come in at closing time. Courtesy goes both ways, folks! These ladies are very busy but if you are polite and patient with them, I guarantee you will be treated the same :)

I don’t know why this registry has less then 3 star reviews, I am doing this review after visiting this place for 3 times in past 3 years. Every time I enter there is somebody who has greeted me , the place itself is neat and clean. All the ladies working there are very helping and kind.My recent visit was very quick and Dnt forget they clean all public tables regularly following covid protocol. This place is way better then the reviews posted. For me it’s 10/10 on my 3 visits.Keep up the good work! Cheers :)

Staff is extremely rude and dismissive, muttering amongst themselves and degrading customers (yes, we're customers and you're a business) in front of them. If you choose to deal with people for a living, acquire the skills to make everyone's life more pleasant.

Called to inquire about getting the A.B photo I.D for my parent whom hadn’t ever had an A.B photo I.D. The woman I spoke with was nice until I mentioned my parent was indigenous. Her tone changed she also told me don’t waste my time coming because I won’t get the help I need. I explained to the lady my parent has their birth certificate, A.B health care card, tax return paper and proof of mailing address with all those items on hand the woman said that it wasn’t enough that my parent needs a piece of photo I.D to apply for A.B photo I.D identification card. I then called surrounding registry ( Elk Point ) the lady I spoke with informed me my parent has all the proper paperwork for A.B photo I.D identification and that would we should come in to get set up. I mentioned that I was calling from Cold Lake she then mentioned going to Cold Lake registry I exclaimed my phone inquiry with Cold Lake and why I was calling surrounding registries. The lady from Elk Point registry was extremely appalled at the information and the demeanour I received from the Cold Lake registry. The Elk Point registry mentioned that all registries Provence wide have a policy to follow. No registry can make up their own policies. All the while my parent was so sweet and felt empathy for the arrogant, rude racist woman I dealt with over the phone at Cold Lake Registry. This isn’t the first time racism has been experienced here at this specific location. I came in for the drivers road test this summer paid the expensive amount then wasn’t told I had to be a half hour early before my road test. I showed up for my road test on the dot assuming I was going to do my road test. The lady told me to wait she’ll ask the instructor if she would give me a chance at the road test the instructor gave one look at me and shook her head no. The lady came back mentioned I had to rebook and repay for the road test. I was livid walked out of there without a word and I am now looking to book in Edmonton. Honestly haven’t experienced this amount of racism in my entire life since moving to Cold Lake. I unfortunately don’t carry the empathy for racist individuals as my parent did. Please get your employees some self help services for mental health. Indigenous peoples are not an enemy, we are just people trying to live in a society that wasn’t built for us.

Called them to inform I need to get my new registration. Asked what do I need to bring in, was told my drivers license only. I asked again to confirm and they said just my ID. Get there with my Id and then told I have to have my insurance too. Very frustrating. Edit..There was no swearing AT any staff.

I had a drivers medical exam done and was told that they submitted it after I be out it in to Tri-City Registry. I have been waiting since last year to hear back so I could switch my license over to this province. I spoke with the someone from the board that makes the decision today and they said they never got it. So now the exam is more than 6 months old and I have to pay for another one. The service is awful and the agent was rude.

My partner and I felt so hurt and upset with the rude, cold, and dismissive behavior by the lady who "helped" us. If you don't like your customer SERVICE job then why do you work in the field?? I don't know what people are going through and maybe you had a hard day but don't take it out on others. Be kind.

Great staff who are pleasant and helpful, yet thorough and professional. If you arrive and expect people to cater to your unpreparedness, don't blame your failures on the employees who have a job to do and require proper documents to ensure the safety of all of us. Thanks for doing a great job!