Toys"R"Us - Calgary
3.6/5
★
based on 8 reviews
About Toys"R"Us
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Contact Toys"R"Us
| Address : | 10450 Macleod Trail SE, Calgary, AB T2J 0P8, Canada |
| Phone : | 📞 +9788 |
| Postal code : | 2 |
| Website : | https://www.toysrus.ca/en/storelocator |
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| City : | J |
| Description : | Chain retailer providing an assortment of brand-name children's toys, games, electronics & gear. |
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J. Miles Jonsson on Google
★ ★ ★ ★ ★ It's ok. The prices are all 20%+ higher than other retailers. The displays aren't exciting and the store just feels like it always did, a big box store with products from ages 1-15. Not a toy store or a destination.
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Norm Bennie on Google
★ ★ ★ ★ ★ Great selection for babys and children. Good computer dept and reasonable prices. Staff customer service is awesome and lots of parking.
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Carol Kearl on Google
★ ★ ★ ★ ★ Horrible customer service. My daughter received a birthday gift that is a toys r us brand. The item didn’t work at all and when we asked to exchange the defective product, they said they wouldn’t since we didn’t have the receipt. We didn’t want a refund, just help with a product that was obviously brand new and defective. Will never support this business again.
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Cinthia D'Haro on Google
★ ★ ★ ★ ★ Worst customer service. If you want to avoid a headache, don't go to this location. I bought some Christmas gifts today and noticed that they scan twice a $40 dollar toy. I went to customer service and waited for over 20 min, as only one till was open. I asked another cashier if she could help me as she was just standing there not doing anything and just chatting with other staff, she said no and told me to wait for the other cashier. After waiting for another 15-20 she finally decided to open her till and was able to help me. They have the worst customer service don't go here. On top of the worst customer service their prices are not that great.
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P Sokhi on Google
★ ★ ★ ★ ★ They have the worst customer service. They had items in stock in the back but not on the floor that we were looking for so I was told to purchase the item as they couldn’t bring it out for us to have a look and make a decision. So I bought 2 different kitchen sets then drove to the back to pick them up then came back in to return one of them, I had to wait 20-25 minutes because there was only one till open and when asked about the manager it was another 10 minutes and the manager was rude enough to even acknowledge the issue and apologize
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Shawn Cresswell on Google
★ ★ ★ ★ ★ Thanks for a great Black Friday experience! I found the deals I wanted and staff was friendly. The store is well-organized, prices are up to date with no hidden fees or taxes tacked on at checkout time--just one more reason why this place will be my wife's and mine to go-to from now on when looking for cool children's toys.
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Ralph Meyer on Google
★ ★ ★ ★ ★ My pickup of an online order was so amateurish. I cannot believe how they took what was easy and made hard. First I went to pickup door. No answer or anything. I then went after 8 minutes to inside store. Yikes. A maze to get through to pickup desk. Nope after waiting 5 minutes in line , not busy though, went to desk. I was told nope go through to Babies R us. Not a baby toy. I went inside again through to desk at Babies R Us. A guy handed me my gift. This part was easy.
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Victor Law on Google
★ ★ ★ ★ ★ This is a great Toys R Us location. They always seem to have hot items like PS5, exclusive GI Joes, Transformers, Master of the Universe, Star Wars, etc. Usually to make things fair they keep those hot items behind customer service so they stem scalpers from hoarding them and making us all pay a premium for them.
I wish the other Toys R Us take a page from this store and implement some of these great ideas. Good job to the managers of this Mcleod Toys R Us!
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