Tim Hortons
3.6/5
★
based on 8 reviews
Contact Tim Hortons
| Address : | 11240 Groat Rd NW, Edmonton, AB T5M 4E7, Canada |
| Phone : | 📞 +7898 |
| Categories : | |
| City : | M |
| Description : | Canadian chain selling signature premium-blend coffee, plus light fare like pastries & panini. |
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Bethany Van Der Kaaden on Google
★ ★ ★ ★ ★ Be careful going here in the evenings. Last night there was a guy in there with an open bottle of alcohol and was completely drunk. He spilled alcohol all over the floor and was all over the place. And the staff just let him be. No move to call Westmount security or police to get him out of there
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Warren Skaley on Google
★ ★ ★ ★ ★ Iced Capp was half liquid, asked me to repeat my order twice, still got it wrong. Meanwhile they were laughing over the intercom.
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Gurdeep Singh on Google
★ ★ ★ ★ ★ came in a night at 2am at drive through window bcozz im a truck driver and she said bring a car from drive through we r not allowed to gave u order without a car that how ur service is i came to drive through it doesnt matter i have car or i walk it to ur window atleast teach your employess to serve it properly
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Jackie Bahm on Google
★ ★ ★ ★ ★ Very disappointed in Tim Horton's because when ordered something to eat, they did not ask to see my vaccine QR code as I was eating inside rather than my car. I will not go to this location again. The food I ordered was good.
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Sarah Milliken on Google
★ ★ ★ ★ ★ I will not be coming back to this Tim Horton’s again.
I was in the drive thru and had ordered a wrap and an iced capp. There was only the price shown for the wrap to come as a meal, not individually. The lady had asked me if I wanted to make it a meal which I had said no to. The wrap and iced capp came to $9 which seemed like the price of the meal. No big deal- I was going to confirm when I got to the window. When I got there, I kindly asked if it was $9 for a wrap and a small iced capp as it seemed a bit high. She told me that was the cost of both items. I kindly said okay and asked if I could get a receipt. AS SOON as I asked for a receipt, she looked over to her coworker and immediately started saying something in her language. As soon as she said whatever it was to her coworker, her coworker rolled her eyes HARD and said “Hay nako” which from my knowledge is used to express frustration or exasperation like “oh my gosh” in Tagalog. I’m not dumb. I’m not naive enough to think that what was said was something they didn’t want me hearing in English. I’m all for everyone speaking their native language BUT if you’re going to do it as soon as I ask for something that you don’t like, you should not be working in the public sector. It’s wrong and it makes the customer feel very undervalued. This is not okay and I sincerely hope you, as a store, can work on your customer service skills.
Will not be coming back.
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Brandon Worthmore on Google
★ ★ ★ ★ ★ No inventory, slow service, garbage can is pushed back and made to fit a homeless man to sit, hide and beg. Can’t throw out garbage. But I can tip a bum and then not get a iced cap because they don’t have any espresso.. or any iced cap? Really? Bye Felicia
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Matt Calkins on Google
★ ★ ★ ★ ★ Worst service ever, pre ordered my breakfast wrap, took them 10 minutes to acknowledge i was standing at the pick up window. Then proceeded to tell me to wait another 8 minutes for my wrap when i ordered over 30 minutes prior to them talking to me, then they did not refund me when i said "i need to leave or i will be late for work" no credit, no refund and when i contacted customer service from the app they said "not our responsibility to give you a refund, you need to go to the store and ask" when they refused to refund me the first time
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C. Brandon on Google
★ ★ ★ ★ ★ I can't reccomend this location at all. Employees standing around talking, several people in line and no one tending to them. Focus seems to be for drive thru only. Employees not replenishing coffee when its clearly finished.
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