Thrifty Car Rental

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on! When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he "cleans the cars and the staff had gone home"....... it was still within business hours. I asked for a receipt and confirmation that I had returned the car and he could not use the computer, had to call the "owner" and the whole process took THIRTY minutes. I called the next day to complain and the "owner" was sarcastic and rude. She did not seem to care that a very dissatisfied customer was looking for some kind of resolution. She offered me nothing unless I would rent from her again and she could reduce the rate!! No one would give anyone repeat business after such an appalling experience. I told her I would report this to head office and she basically hung up on me. Completely unprofessional and unacceptable experience. This location represents Thrifty and Hertz - such a complete lack of professionalism was unbelievable. I will certainly be sharing my horrendous experience with others. DO NOT RENT FROM THIS LOCATION.

Really nice people and the lowest price I could find. They also gave me a free upgrade.

Great service! Even gave me an upgrade on my car rental! Will use this company again, next time I’m in town.

Made a reservation a 5 wks in advance for a Wednesday pickup. Due to forest fires, I needed to move this to a Monday pickup. I had to call the corporate number to make this change, as it was a Sunday and this location was closed. No issues with the change over the phone, new price was as expected, and received a confirmation number before the phonecall ended. Went to pickup my car the next day and the office was closed (long weekend in BC). Number listed on the door went straight to the corporate number, who was unaware that this location was closed. All other locations in/around Vancouver were closed, except the airport. I was told I would now have to get my car from the airport and that my reservation had been changed - I was still able to drop it off in Surrey when I was done. 30min later I was at the airport being told that their system didn't show any change and that they couldn't help me - they aren't a franchise like all other thrifty branches. After calling corporate again, now speaking to a different employee. I was told that nothing had been changed, the airport didn't have a car for me, and my only option was to wait until the next day and go back to the Surrey location. I have never dealt with a customer sales rep who cared less. I ended up replanning my vacation to deal with their overwhelming incompetence - ended up missing some hikes I had planned near whistler. I won't be using thrifty in the future for personal or business use. I'm even going to warn my colleagues not to use them and, out of spite, I will reject their expense reports a few times if they do - just to make them second guess going with thrifty.

I have rented from Thrifty multiple times, and they have taken extremely good care of my needs and those of my family. I will continue to rent with the Thrifty family.

Always amazing service! Sumit is a great at customer service. I always use them when ever I come to town!!

Excellent staff. Super helpful and best price in the city. Used them thrice and never disappointed

From the initial contact at this Thrifty location, which also accommodates Dollar car rental and also Hertz it was a pleasure. The first person my wife and daughter spoke to was Aman. Very professional very cordial Highly recommend this location, to those wanting to rent a nice clean vehicle.