The Wellhouse

After trying everything under the sun for almost 8 years to fix my back pain I reluctantly decided to try Chiropractic treatments. I had a fear of being "cracked" and thought that if I started treatment that it would never end. On advise from my personal trainer I made an appointment at the Reed Family Wellness Centre. This clinic is like no other. At the end of my assessment I was given a plan of treatment that included a time and cost estimate that gave me a solid understanding of my condition and the plan to treat it. I am so happy to say that after 8 years of suffering I am free of my back pain. I cannot thank Dr. Reed and his wonderful staff enough. I highly recommend this clinic and encourage anyone who is in pain to give them a try.

Reed Family Wellness is top notch! They excel in several areas a business should with a great location, clean and tidy facilities and professional and pleasant staff. Appointments are consistently on time and sometimes the operation is running so well that if you drop in early they can get you in and out ahead of schedule! As pleasant as all of the above things are the Dr. Glen and Dr. Jessica offer something truly rare, a passion for their craft and a dedication to excellence. Their genuine compassion coupled with their knowledge of the field will serve you well. I can’t believe how quickly my shoulder is healing after years of intermittent trouble!

BEWARE the initial visit to Dr. Reed does NOT include an adjustment. They send you home in pain the same way you came in, AND there’s a hidden fee of $95 for x-rays. Total bill was $170 without receiving any treatment.

I just found out that the expensive x-rays I had to pay for in the office is not allowed!!! When I arrived for a scheduled appointment Dr Reed was unavailable so I was given the option to rebook or have Dr Reed's wife do my treatment. Since I was assured she was a chiropractor I agreed.... No noticeable evidence of treatment. I usually get cracked and adjusted. I am a big guy and I think more than she could manage, but they should know that from my records. This guy seemed unaware I'd told the front desk staff next follow-up would be my last appointment. That could be because he fired them a few days earlier. The low rate is also because I had to prepay because this practice will not bill my insurer directly.

I was with these guys when they were Reed Family Well was Centre and they have changed their name they are not centric to customer or client needs as they left me out to dry and frankly not quite sure how they are still in business they way they run their practice?! I guess that is why they moved and changed their name to the Wellhouse! Make a better choice!

My family and I were patients of Glen for 2+ years. Our treatments were complimentary (free) during that time. We will no longer be patients of Dr. Reed or the clinic moving forward, choosing instead to pay out of pocket for any treatment we might need. The short and long of it: Glen was unwilling to wear a mask for an appointment with my 8+ month pregnant wife, who was in a serious degree of pain, stated there was no evidence that pregnancy has any complications with COVID, nor having young (unvaccinated) children at home, and then stated, "I'm smarter at reading research than you." A dangerous attitude for any professional to have, particularly when speaking out of their area of specialty. Furthermore, it is dangerous when there are peer-reviewed, published studies that directly contradict the belief. The past two 1/2 years have been rough on everyone, and we all handle that stress differently. Some have flourished during this time, while others floundered. It has generally been a time that brings out the true nature of what is beneath the face we present to the public. The Wellhouse presents itself as a "a warm, friendly, caring, and family-focused environment with lots of empathy, compassion, patience, and support." Yet in our conversation, in response to his unwillingness to wear a mask for 5-10 minutes, Glen pointedly said, "patients don't dictate how I practice." I attempted to follow up with Glen via email and invited further conversation, but to date have received no response. It would be easy to misinterpret this review as solely COVID related. However, the reason our family won't be back stems solely from the approach, attitude, and lack of empathy towards patients that this interaction shows. If something so fundamental, such as caring for an individual who is in pain by respecting boundaries by voluntarily putting on a mask causes such a reaction, there are many other capable, professional individual who can offer the service. My wife was treated at another clinic within 2-3 days, which immediately alleviated the pain she was feeling. The chiropractor and clinic continue to follow the guidance of the government by wearing masks in a health care setting, and was shocked to hear of this interaction. To be clear, I quite like Glen as a person. I also hope that with some time and reflection adjustments can be made to the way he practices chiropractic care. The review is only a reflection on my professional relationship with him, and why we will not be back.

Cannot say enough good things about the Wellhouse. Kind and friendly staff at the front desk and Dr Glen and Dr Jess have shown my family and I exceptional care. We started our chiropractic journey with my daughter when she was 2. She had been struggling with constipation her whole little life and it had been getting worse. A friend suggested going to see the chiropractor and within two visits, she was already going to the bathroom with more ease. Dr Glen identified that she had a tilted pelvis and that was what was making it hard for her. Since then we have all started seeing him and have been for 7 years. Regular treatment helped my son with his seasonal croup and has helped with many of my husband and I’s regular aches and pains. I had no idea that chiropractic care could heal more than just bone aches and pains going in. Dr Glen and Dr Jess’ knowledge about the body and how it works, and their willingness to share with their patients is what keeps people coming back.

I highly recommend Dr. Reed. Dr. Glen Reed is an invaluable chiropractor and plays a big part on my healing journey. I came to his pain management clinic in April 2021 to see if he could help me with my long term ongoing back pain. I was 300 lbs, not sleeping well, did not have a lot of movement in my back, couldn't stand for long without having to sit and was struggling to do day to day activities without being in pain. Over the weeks and months he assisted me in making small incremental changes that have given me my life back. I went from not walking and being able to stand for very long to being able to enjoy a nature walk for the first time in years. He does not overwhelm you with an all or nothing approach but gives you doable and achievable steps on your road to recovery. He encourages and motivates you every step of the way. He is knowledgeable not only in chiropractics but the body as a whole. He said to me when we first met that I have to heal my back from the inside out. To date I am 75lbs done. I still have a ways to go but I could not have reached this place without his guidance and ongoing support. If you want to heal your back pain and are determined to make changes in your life, open to eating better, sleeping better and healing your body from the inside out then this is the doctor for you. Dr. Reed is like a life coach to a better life. Also all the front desk staff he has are helpful, friendly and awesome!