The Waters Edge Day Spa

First class treatments and ambience. Amazing service - great location and value

Long story summarized: - I purchased a Social Shopper voucher for our anniversary for the weekend of January 16-19, 2015 - I received a $50 credit to apply towards At the Water's Edge Day Spa services with my purchase - When I showed up for my massage booking, they looked at me like I was in the wrong place. I showed them my confirmation and gave them all of my information and she said that the spa was actually closed that day because someone thought that there were no bookings - so they took the day off. My reservation was not recorded and they didn’t have anyone to do the service for me. They even called around and no one wanted to come in, so I was then given a second gift card for a complimentary massage as compensation. - It was the receptionist that I was dealing with and I was told that showing the gift card with "complimentary massage" and her signature would be enough. We argued about it, because I said I am already having a bad experience and to give this to me and make me come back based on another promise will just set me up for disappointment once again. And here we are... - I contacted the location to check the validity of my gift cards so that I could plan a trip this summer to utilize them. I spoke to Donna via e-mail and she had no solutions for me, was quite quick to brush me off, and hardly apologized. She did however offer me... "I WILL BE GLAD TO GIVE YOU 10% OFF OF YOUR STAY OR SPA TREATMENTS FOR THE REST OF THIS YEAR." So in order to even get $50 worth (my initial gift card value) I would have to spend $500 on services to take advantage of her 10% offer which is only valid for this year. - I wrote a fairly big e-mail back outlaying the situation again and my disappointment and she simply replied to me with "Thanks Paige for getting back to me. Donna" - I told her that I would just have to accept it as a loss and unfortunately write a bad review as I have had nothing but terrible service and disappointment at this establishment. If you are wanting a romantic, relaxing, customer service orientated spa... DO NOT GO HERE!

Absolutely stunning place for a spa to be along the sunshine coast! We both enjoyed sugar scrubs from Sarah and we were left feeling so relaxed and our skin so soft. Donna who booked us was so accommodating! I only cfeeling days before and she was able to fit us both in. Additionally, I had to change one of our services last minute and she was so understanding. I believe the hotel and spa are under new ownership. We hands down want to say in one of their rooms! They are right on the ocean! Such a calm and relaxing part of the inlet too. We sat in the Muskoka chairs and enjoy the sunshine and the ocean. I will post photos as well. If you are on the Sunshine Coast check this spa out! We will be back for sure!