The Redwoods

Sensational Redwoods I just want to say how my mom (Jean Giot) has transitioned from her home in Greely after over 50 years to Redwoods. Mom moved in to Redwoods on Saturday October 9th 2021. with her cat Rambo. Pleased to say both are doing very well. Mom loves to chat and converse and she has been doing that after a couple of days. She is partaking in most activities and meeting several new friends. Each day I learn of all the wonderful things she has done or about to do. She loves the excursions on the bus and this has been an amazing journey for her. Thanks to all the staff at Redwoods that make this experience so special. She is beaming with contentment and I tell this to people that I meet. . Life is an adventure, and she has found hers. and Mary and I have found comfort and joy knowing she is doing so.. Thanks April; David Giot

I used to deliver the mail seen first hand a very organized and happy place to live. I was very well treated by the staff

My mother moved in to the Redwoods Retirement Residence in December of 2020 from Montreal to Ottawa. Being that it was right in the midst of covid I had no way of seeing the residence before she moved in other than through a facetime chat with April Johnstone. April was kind enough to actually walk through the residence while videoing and explaining everything she was showing me. Yes, it still wasn't the same as actually seeing the place but it did help. April was extremely patient and did everything she possibly could to help alleviate the uncertainty of what we were getting in to. We took a blind leap of faith and decided to go with the Redwoods. We could not have asked for a better place. They allowed a family member to quarantine with mom for the 2 week requirement which helped so much since visitors and essential caregivers were not a thing at that time. Now it is almost 7 months later and I can't say enough about how the staff at the Redwoods are always, and I mean ALWAYS, so kind and caring it amazes me that they can constantly be in such a great mood. I have never seen or witnessed any staff member being slightly grumpy. They front desk staff are so sweet and welcoming, always with a smile on their face. The activities staff are just so full of life and always coming up with great activities for everyone to be able to join. Whether it be crafts, various exercise classes for every level of activity, movies (which I wish I could go see), special theme days, outside entertainers come in, current affair talks, zoom presentations, etc. The list goes on. Maintenance and housekeeping..... they have been a godsend. Helping set up mom's apartment when we weren't able to bring in outside help for wall units, etc. Nothing is ever too much to ask of any staff member that works at the Redwoods. The women in housekeeping are so sweet and always ready for a little chitchat. They are always asking if there is anything else they can do to help out. Full kitchen.... mom has a full kitchen which is unheard of at most other residences. Sorry, I can't comment on the food in the dining room because mom makes her own meals but I can say that the dining room is packed with people (socially distanced) so that to me shows that the food is good. When the dining room was closed due to covid all the meals were delivered to the apartments and again, the staff delivering were always smiling and helping the residents set things up. Oh, and the afternoon treats that were hand delivered everyday when covid was at its peak.... they were delicious according to mom and always delivered with a smile. OK, now the man in charge. LOL.... Love him. He is not just a person that sits with a suit and tie on in his office and is just a figure head. Nope... he joins in the activities, he is out digging in the garden and making planter boxes. He sometimes participates in the exercise classes and various other activities but the one that sticks out to me was at Christmas time and they had nerf guns for the residents to try to hit the staff that were pretending to be deer.... OMG.... when the director was "hit" he would throw himself on the floor and pretend to be shot. hahaha!!! He obviously takes a huge amount of pride in the Redwoods and does everything in his power to make it a fun and loving place to live. I'm sorry that this review is incredibly long to read but I wanted to try and get as much as I could in it to help with someone's decision to move in to the Redwoods. It is not a big fancy place. It has more of a feeling of being one big happy home. We definitely made the right decision. Oh, and there is a lovely hairdresser that did mom's hair exactly how she likes it. Laundry facilities to do your own laundry if you chose that are free. I'm sure there are other things that I am forgetting and I apologize for that. The Redwoods has been a great choice for us.

My Dad and Stepmom moved into the Redwoods Retirement Home in Oct 2021. Visited them , I will say very Happy with the way things are. With the Covid lockdown hard on staff and retirees but they all seem to get along.

My Mom moved into the Redwoods Retirement Home last year after living alone in an apartment. We were prompted to move by a short term illness, but Mom was also just tired of cooking for herself and feeling isolated due to COVID. She has nothing but praise for the staff and the management. Everyone seems to be friendly, caring, and well-trained and the place runs smoothly. She likes the fact that you can spend time on your own if you want to, but you never have to feel alone. There are a good variety of activities of all kinds, going on all day, to suit different tastes, and you can drop in or out without fuss. For our family, its been a great relief to know that Mom is well-looked after and very comfortable in her Redwoods apartment. She goes to a lot of the musical entertainment and exercise classes, and says she has hardly turned on the tv because she is off doing other things!!

My mother moved into the Redwoods in late August . Just wanted to say to all the management and staff at the Redwoods ...A big Thank You . The management and staff are extremely friendly and go out of there way to make sure the residence needs are met and that they are comfortable within there surroundings . There are many stories i could tell you on how they helped my mom get adjusted . They made the transition very easy for her . Since being there , my mom has once again become very social and met many new friends . Lots of weekly activities and outings are being continuously planned. My mom is very happy. I believe it is the management and staff that make the difference and would highly recommend the Redwoods residence to anybody considering moving their parents or loved ones . They will absolutely look after them and make sure the transition is as easy as possible . Again , Thank you Redwoods. Jeff

In November of 2021 we moved my 90yo aunt into Redwoods Retirement Home. This was following about 2 years of planning with several visits to Redwoods and multiple conversations with their staff. April, the leasing manager was excellent. She was always helpful, patient with our multiple phone calls, emails and questions and very welcoming. Move in day proved that all of the other staff that we encountered - nursing, front desk, social committee, maintenance - were just as welcoming and attentive. It made a difficult transition for my Aunt much easier. Redwoods itself is lovely. The suites are large and bright with large windows and nice views. The lobby and social areas are well appointed with nice furniture and nicely decorated. My sisters and I decided we would like to live there! Overall, our experience with Redwoods was very positive and I would recommend anyone considering retirement living to visit.

When my now 95 year old aunt decided to move to Ottawa she chose the Redwoods Retirement Residence. Her one bedroom apartment was set up by the time she moved in and she was delighted that it looks so much like her home, in a quiet, mostly residential area of Ottawa, close to many amenities . The fact that the Redwoods has doctors to consult was an added bonus. She is slowly integrating into residential living, has joined in several of the many activities offered daily, enjoys the meals and is grateful for the sense of security she feels, acknowledging that she could no longer live on her own. She has nothing but praise for the maintenance staff, the dining room staff and the personal care workers who are all attentive, respectful and ready to help, even in pandemic times. My interactions with the administrative staff have always been positive and I feel that April, Cameron and the others put the residents’ needs and interests above all else. No question or concern is ever too much for them and the response time to address any issue is impressive. My aunt is comfortable and safe and my worries have been allayed after talking with Cameron or April. All in all, these first three months have been very good for all of us.