The Manor Village London - Retirement Home

Grate place to work, I have a wonderful work experience from same company in Calgary, Alberta, the place I begin my life in Canada. Also my first job. So happy to be an employee of The Manor Village. Teamwork is the key to our success.

My mom is a resident at Manor Village she enjoys living there. She thinks the world of Doreen who is a dining room host. I've met Doreen a number of times when visiting she is a sincerely caring person. There should be more quality staff employed there like her. Bless her.

I've been working in here for more than an year and I would say this is the place I enjoy my job in all by means. The management makes sure the satisfaction of the Residents and the staff as well. They are always approchable especially our current DOC ( Debbie M ) whenever we are in need. I'm proud to be a part of this Organization and I thank the Management for taking care of the staff in a constant manor in all situations we face.

I have been working here since MV started , Great work and life balance. I love the people I work with.I have had the rare opportunity to work with people across the globe and learn New things everyday. Our DOC (Debbie) very supportive and great human to work with .Always ready to listen to us ..Team members are very dedicated and supportive, OUR hard work has always been appreciated by management. Overall I enjoy working here...

Manor village is the great place to work. I have been working since one year. I love working in manor because of the working environment and of course my co-workers. Especially our team members Debbie (DOC) & Andrea(ADOC) they are very approachable peoples. They are always apreciating our good works and leading us properly wherever we need to improve. This house is really good place to work. I enjoy working here.

Until you need Manor Village, you don’t really know about this wonderful place! Long story short, my 91 year old mother fell which resulted in a diagnosis of advanced dementia. This, combined with congestive heart failure, resulted in several hospital visits. She needed major care to keep comfortable in what we learned would be the last months of her life. We were adamant she not go into a “traditional” long term care home for reasons we won’t get into. Our neighbours’ mother had lived at Manor Village and it was our first call. Cindy was a saviour! She had a bed available and arranged with the hospital for necessary assessments to see if my mom qualified for memory care, which she did. What makes Manor Village extra great for people is the fact the first two floors contain everything one needs like doctors, dentist, lab, pharmacy, foot care, audiology and cafe among other needed services. Trust me when I tell you that it’s very difficult to transport an elderly loved one with several issues to appointments so having this available in the same building is brilliant. I should mention prior to move in that my wife and I hung out in the lobby and talked to random people about Manor Village - staff, the public going to appointments and family of residents. All comments from them were positive which was great. The entire building was always spotless clean and smelled great. Never any awful smells that you don’t want me to get into. We moved my mother’s personal items into her cozy suite. The focus is on care, not size of suites, so she had a bed, tv and lazyboy chair. If you’re familiar with dementia and alzheimers you’ll know this is perfect. The memory care area is a secure area where the care ratio is 1 to 5. You’ll know this is an incredibly good ratio if you’re trying to find the best for your loved one. Be assured your loved one will be looked after by beautiful people who treat them like their own family! We hope you’re still reading this review because we saved the best comments for last. We hesitate to use the word “staff” because everyone from Tonya at reception to Simi and Jincy on the 4th floor east truly became like family to us. When my mom was released from hospital she looked worse than when she went in. The next day, unannounced, we went to Manor Village and went to my mom’s suite where we heard her giggling with one of the girls! My mom had been showered, had on clean clothes and her hair was done. She looked and sounded better than she had in months. At that moment we knew this was a special place. Since that time, my mom became palliative which Manor Village can accommodate. The wonderful angels always ensured my mom had the best care…. they noticed many medical issues that resulted in facilitating countless doctors house calls, arranging swallowing assessments and dealing with LHIN to have an occupational therapist assess mobility needs. Every single time we visited my mom, she was clean, smelled great, had clean nails, clean clothes and I don’t know how they did it but her teeth were sparkling. Every time she pressed her call button, someone was there instantly! Towards the end, we started receiving the same wonderful care in that we were constantly kept up to date and the girls always made time to talk with us and explain things - day and night. The end of life care provided by everyone at Manor Village was exceptional and my family and I will always be so appreciative of the care my mom received. We highly recommend Manor Village London if you want the best for your loved one!

My family and I would like to highly recommend The Manor Village London. My mother recently passed away at Manor Village on July 13th, 2021. She was 91 years old and lived on the 4th floor east wing. During her stay there, she received exceptional care from Jincy, Simi, and all the other staff members. I couldn't have asked for better care anywhere else. My husband and I spent a lot of time researching other facilities for my Mom to accommodate her Alzheimer's health condition. I am so happy that I chose Manor Village and have never questioned that choice. The staff had many challenges looking after my mother but I was always kept in the loop as to the various health crises that came up. All the staff that worked on the 4th floor and dealt with my mother were very caring and compassionate. During the last minutes of my mother's life, they were on the phone to me right to the end. Due to COVID I had not been able to visit my mother since I moved her into her apartment on Sept.22, 2020. As luck would have it, my daughter and I were finally able to visit my mother on July 10th, three days before she passed away. She seemed quite well on that day and praised the staff saying how happy she was to live there and that the place was so clean and all the people were so kind to her. Because of the Alzheimer's, it has been difficult having normal conversations with my mother the past two years. On that day July 10th, 2021, three days before she passed away, she actually was able to hold a normal conversation. So happy memories for my daughter and I in my mother's last days! I would like to say also that Cindy, Rachel, and Tonya were a great deal of help to me navigating various issues that came up. I can't imagine getting better care at any other facility in London. All the Manor Village staff are the best! With much appreciation from Diane Karalis and family

Manor Village was a wonderful home for our aunt until she passed peacefully at 99 years old. The kind, comforting, compassionate care given by the nursing staff of 4 West was above and beyond expectations during this difficult COVID period. Also need to give a shout out to Tanya, the extremely competent, professional receptionist who greets you when you arrive and is so helpful.