The Deck Store

I purchased a Fiberon PVC deck package from them that was estimated by one of their staff, who was no longer working there a month after purchase. Over the course of the summer I constructed my deck and started to realize that I was sold boards for certain locations that could have been shorter boards to reduce waste. Luckily, some of my boards were back ordered and I was able to adjust some of the boards accordingly. However, I was also left with 3-4 boxes of specialty screws that I also did not need and still a number of boards. Their return policy was clearly stated upfront as is their disclaimer of responsibility over material estimates. As it took me a few months until I fully realized what was left over, they did not take the product back. I can understand not wanting to take boards back that would likely have to be stored outside and there are no guarantees that I kept the boards in good condition. What I disagreed with was not taking back approximately 400$ worth of screws in only 4 boxes. I would have already had to pay a 15% restocking fee anyway, and the screws were in mint condition. They were also generic to any deck colour. If you go here, make sure you do the estimate yourself and estimate carefully. Also, though this place caters to do it yourself, if you plan on taking an extended amount of time to complete your project, go somewhere with a more forgiving return policy. The materials they sell are good products, but if you make a mistake, you will likely be on your own once the return window passes. UPDATE: Thanks to Warren who was able to get my extra small hardware back and save me some money. I have changed my rating to a bit higher than original. I do stand by my statements regarding making sure the estimate is accurate before buying, especially if you will not be finished within their return window. At the end of the day, the product they sell was good quality, they did help out a lot with estimating and planning, and, most importantly, the deck looks great.

My twenty-five year old cedar deck needed some work so I spent a great deal of time looking at different products on line and reading on line reviews of a variety of decking materials, then went to The Deck store to take a look at the actual products themselves. We took a selection of their samples home and then my wife and I with the help of the Sales Manager (Warren) eventually chose Wolf decking. I provided a rough sketch of the deck with some measurements and was given a quote by Warren. When I returned with a more accurate sketch and sat down with Warren to fine tune the estimate it came out to be very accurate. I also ordered the Rain Escape system for my upper deck which turned out to be a great decision and made the area under my upper deck completly water proof. ( I have a bi-level so the area under the upper deck doubles as a storage area). I had a bit of an issue with attachment clips, which turned out to be not as advertised (they made holes in the decking boards). I took the issue to Warren and it was obvious to him that the clips were not working so he found new clips that worked. (This was not their issue as the manufacturer advertised that these clips would work for Wolf Decking). I still had nine boards that were damaged and with Warrens help we resolved this issue and I was provided replacement boards at no cost. (Thanks Warren). My renovation involved re-spacing the current joists from sixteen inch centers to twelve inch centers, which was real grunt work. I did manage to use some of the old joists but had to build a complicated outer edged to support the picture frame look. All my hard work turned out beautifly and the new deck is much sturdier (the twelve inch centers and the addition of more blocking) and has a fabulous look that I expect will last for the next twenty-five years without and more painting.

Met with Justin, he was very helpful and had tons in knowledge. He was able to answer all of our questions and give us some ideas as we didn’t really know what we wanted for our backyard. He took his time helping with our design after going to a few places and leaving unhappy going to the deck store was the best decision we made. Do yourself a favour and go to the deck store and ask for Justin to help you, you won’t be sorry!

We have used the deck store twice now. In 2020 to build a deck in the backyard & now in 2022 to change out old wood deck on front to same composite as the back yard. Lori Warren & Justin were all great to deal with, they know there stuff & were super polite & professional . We would highly recommend them to anyone building a new deck.

The Deck store had amazing Service. My husband and I went into the store with no knowledge at all about building a deck. Justin helped us and he was so wonderful to work with, he was patient and helped up build our dream deck! I highly recommend going to the deck store for all yours needs 10/10!

We live in Kelowna and we’re looking for alternative deck options rather than the limited choices we have in the city. We came across The Deck Store online and began dealing with the Edmonton location. After beginning the design process, they suggested we deal with the Calgary store as they are closer us for shipping. The Calgary Deck Store took over and we had a great experience dealing with Adrian. He recommended a product that is cool on your feet as it can get pretty hot here and has a good grip. Adrian was a tremendous help walking us through all the steps of where the material needed to be installed and showed us how the framing layout should go even though we only purchased deck boards from him. It was a great experience with both stores and I highly recommended them for their knowledge, professionalism and product. Thanks Adrian and The Deck Store.

We had been looking to get a new pergola in the rear of the house and have a had a few quotes from various vendors in the city. The deck store were quick to respond and very detailed in what they could do and costs were very reasonable, even with the current lumber prices. We dealt with Justin, and the experience has been great and I am leaning towards using this place when we find time to rebuild our front deck because of the great customer experience so far.

Jim at the deck store helped us to design, plan, order and build our dream deck! I was so intimidated by the process of building our deck. He made it easy. I loved that we could see the computer version before making it. It allowed us to look at all the options before making our decision. They were also very helpful while I was building. Even with lumber shortages, they had everything I needed. We now have a great outdoor space that we get to enjoy with our family for many years! If you are building a deck, you need to call the deck store first.