Terrace Totem Ford
4.5/5
★
based on 8 reviews
Contact Terrace Totem Ford
| Address : | 4631 Keith Ave, Terrace, BC V8G 1K3, Canada |
| Phone : | 📞 +89899 |
| Website : | http://www.terracetotemford.ca/ |
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| City : | G |
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Marty Cox on Google
★ ★ ★ ★ ★ The Ford Focus I bought couldn't be any better--love it. The sale was so easy with Kyle--he really helped get Gary and I into the vehicle without any problems. Always have liked Terrace Totem Ford and will continue. Thanks to Theresa, Kyle, Graham--and always Shane
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Leo deng on Google
★ ★ ★ ★ ★ Not sure if he was having a bad day but sales manger Brent picked up the phone when I called and immediately sounded annoyed and spoke with a rude tone. I asked how he was doing and common courtesy would be to ask back instead of asking where I live. Before I even told him the specific vehicle vehicle was available he told me “no that’s no available” after telling him I saw it online and just wanted to find out he unpleasantly asked me which vehicle before telling me it was sold. I have called many dealerships due to the shortage and even though no one has stock and the websites may reflect differently I’ve never been met with such a rude tone. The other dealerships made me felt welcome and open to doing business with them in the future, whereas Brent made me feel like I was wasting his time and couldn’t wait to get me off the phone. I really hope he was having a bad day and doesn’t treat all his customers like this.
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Julianna Rauschenberger on Google
★ ★ ★ ★ ★ TAG made buying a new vehicle incredibly easy. The salesperson was helpful and knowledgeable and answered all my questions. It was a very busy day at the dealership and they still went out of their way to make sure my wait was a short as possible.
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Aaron Marogna on Google
★ ★ ★ ★ ★ The team at Terrace Totem Ford was great to deal with. My vehicle was a factory order that we put together in a very short amount of time and it came exactly as I wanted. Once it arrived, Dimitri did a great job of explaining the features on the van so I didn't have to figure them out on my own.
I would recommend Terrace Totem Ford to anyone considering a Ford product.
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Rick Swain on Google
★ ★ ★ ★ ★ Terrace totem ford has been great to deal with however I live in a remote location and it is expensive to get my vehicle to Terrace my closest dealer.
Truck has been at this dealership on three separate occasions. they have not been able to diagnose the issues, The repairs performed have not resolved the issues. The 3 stars are for the quality of service treatment I get and would be 5 stars for service if they could in fact repair the truck.
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rod campbell on Google
★ ★ ★ ★ ★ One of the best dealerships I have ever dealt with. Staff do amazing job and very helpful every time I need to visit dealership or call.
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Alex Drysdale on Google
★ ★ ★ ★ ★ Dropped my truck off, left it running as it was having trouble starting so they could immediately bring it in the shop.
Picked it up just after 5pm same day and the windshield is broken.
Boss called and said it didn't happen in their shop, wasn't their problem cause his tech said it was broken before he brought it in... But his front desk worker brought it in.
There was even little pcs of glass in the break like it just happened.
Won't take any accountability..... Chad,check your shop cameras
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Kiara Lamarre on Google
★ ★ ★ ★ ★ VERY happy with my new vehicle! The process was incredibly easy. When I went to the dealership to purchase my new vehicle everything was set up and ready to go. Dimitri was amazing to deal with. Any questions I had were answered right away. Would highly recommend this dealership!
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