TELUS
3.4/5
★
based on 8 reviews
Contact TELUS
| Address : | 8330 82 Ave NW UNIT 114, Edmonton, AB T6C 0Y6, Canada |
| Phone : | 📞 +78888 |
| Website : | https://stores.telus.com/ab-edmonton-11244167 |
| Categories : | |
| City : | C |
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justinr pouimet on Google
★ ★ ★ ★ ★ Telus you are breaking my heart today. It says there is a $65 foreign change charge on our bill and our internet is supposed to be on promotion until the end of the contract. I can not even get telus to answer their phone. They are making me a wait 1 hr for a call back when there are false charges. I understand companies make mistakes but at least answer your phone. This is for my home internet.
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Jenn Ayers on Google
★ ★ ★ ★ ★ I never leave unhappy with my Telus carriers, and now I'm with Koodo -still Telus. They always get me a cheaper bill, great plan, phone I want -which is sometimes no change at all. I love the staff I get. I luck out?
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K Mitchell on Google
★ ★ ★ ★ ★ Be aware: there's usually only 2-3 people working and a session can take an hour or more, depending on how tech-savvy and researched the customer is. I've come by a couple of times and each time, all their workers were helping other customers.
I was finally assisted when the Store manager himself came out. He was very patient with me as I fumbled through with finding my account number, then my unlock pin (which I had lost). He explained everything clearly and thoroughly, and in the end, I came away quite happy with the service.
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Country Boys on Google
★ ★ ★ ★ ★ Telus is worst company of all the ones I use and have used never fails.
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Pravina patel on Google
★ ★ ★ ★ ★ I went to ask for the cell phone plan to add a new line into my existing account and one customer was ahead of me. And no one could go in their store and they just help by the door one customer at a time. Specially when there were three employees where two were just standing inside and doing nothing. They told me to wait outside and I said need to ask just a quick question but he was keep saying just wait one person at a time. I just wanted to ask if they help the business clients those are with Telus already or I have to contact the business department. But no listening of anything from a customer. So very very disappointed. Because sometimes you wait and after a long wait their answer would be “you have to contact the business department.” Anyways... hopefully they will change the way of serving the customers. On Sunday November 1, 2020 at around 11:50am.
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Sarah on Google
★ ★ ★ ★ ★ I got a new phone today, with the help of Jamie and she was phenomenal. I have gone to other Telus locations in the past and had very poor service, and when receiving my first bill the pricing etc. we discussed was not correct. She went over everything with me, wrote it all down for me to take home , Reduced my bill and got me into a brand new phone. This was the best experience I have ever had with Telus, in the future should I need anything else I will definitely be going back to the store. Thank you for finally making my experience and getting a new phone a pleasant one.
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Dio Brando on Google
★ ★ ★ ★ ★ The rep that helped me, Jaime, was very kind and understanding and answered all my dumb and complicated question. She went above and beyond with her customer service, staying patient and professional all throughout our interaction. Thanks.
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Chris on Google
★ ★ ★ ★ ★ After arranging everything over the phone with Telus, all that was left was dropping in and picking up my new Pixel 6.
I entered the store, and waited at the counter to be acknowledged. Took about 10 minutes, even though there was someone at the back doing her best to avoid eye contact.
Once helped, I offered my order confirmation sheet and waited, and waited while the service person talked on the phone with the set-up department. After about 30 minutes, I politely interrupted the phone conversation to ask how much longer it would take. Response, "I don't know, they transferred me to the wrong department." Needless to say, my lunch hour was ending, and I had to return to work without a phone.
I thought waiting on hold for an hour with Telus just to talk to someone about new phone options, would be the low point, but Telus went above and beyond with the storefront experience.
Worst part is, I'll have to go through it all again when I have more than an hour to spare.
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