TELUS
4.1/5
★
based on 8 reviews
Contact TELUS
| Address : | 14903 118 Ave NW, Edmonton, AB T5V 1S3, Canada |
| Phone : | 📞 +78 |
| Website : | https://stores.telus.com/telus-maximum-mobility-edmonton |
| Categories : | |
| City : | V |
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Jennifer Neumann on Google
★ ★ ★ ★ ★ Sebastian was great. It was nice to finally deal with someone that cares about his job and the customers. Definitely made up for all the bad service we have received from telus.
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Tim Dillon on Google
★ ★ ★ ★ ★ Went in to check and see if they had a charging cord for an older phone and to see if I could upgrade, and was told, 'I don't know' without checking. No other customers were in the store. I just left.
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W on Google
★ ★ ★ ★ ★ Bad customer service, when I got my phone from Telus store I buy apple care with it and they told me that if I have any problem they will take care of it.
The head phone and charger is not working anymore and they told me that they can’t do anything for me and I have to deal with apple store.
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ana ilic on Google
★ ★ ★ ★ ★ Not recommending at all. I guess they are Telus Business Store until they sell you something, after that they are just the dealer not willing to help at all.
I asked Tyler to call Telus so that we can have 3 way phone call since due to Covid I am working from out of town, and not able to drive to Edmonton, for 5 minutes phone call. I also asked to talk to manager, if he is not able or willing to do that, manager is not in. And he was not willing to call Telus.
I also called on Saturday and spoke to Sebastian, I asked for manager - manager was not in.
0 for customer service. There was not desire to even try to help. All businesses are working hard to come up with solutions and ways to safely accommodate customers but still to satisfy the rules.
Here? No. Maybe manager should come in sometime.
**** November 21 - update. Client Relations Specialist for Maximum Mobility - Krystal reached out to me, and resolved the problem. Thank you Krystal. I hope that in the future staff will take the information from a customer and pass on the concern to Client Relations Department if they are not able to resolve it personally.
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Faye Eden on Google
★ ★ ★ ★ ★ The lady that served us was awesome. She answered all of our questions. If I need a new phone I will be going back to her
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Graham N on Google
★ ★ ★ ★ ★ When you smarten up and leave this company watch out as they will delete your auto billing and take you to collections over $90 instead of calling you to follow up.
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emvb71 on Google
★ ★ ★ ★ ★ Outstanding customer service!!
I am not terribly tech savvy (that's putting it mildly )!! That said, my experience at this Maximum Mobility Telus Dealer was nothing short of superb! Both Tyler, along with the owner/manager Steve, patiently walked me through getting the exact right phone for me. Although I am not tech savvy, I am particular about what features I want on a phone, to the point of being high-maintenance. I have been a client for 10 years and EVERY TIME, they have gone FAR ABOVE AND BEYOND EXCELLENT SERVICE. They have always worked hard along while at the same time being creative in getting me the perfect phone, at a reasonable price. Their service is what keeps me coming back over and over again.
On my most recent visit to the store, I brought along my sister, who does not even reside in Edmonton. I did this because I knew that they would yet again provide that BEYOND EXCELLENT SERVICE to find her the phone she wanted. She IS tech savvy and knew exactly what she wanted. They had to work extremely hard to find it, but find it they did. I would recommend this location to anyone looking for a new phone but more importantly, service of the highest quality. Now...... if only they could teach me to be more succinct/less long winded in writing reviews!
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Ayodeji Adeoye on Google
★ ★ ★ ★ ★ Having spoken with 2 different reps to have my account setup for internet services, finally my account was setup. The 2nd rep I spoke with said i should get a copy of the contract in my email address shortly. As i am typing this, I haven’t received an electronic copy of the contract. I called them to verify if they’ve the correct email address on file, i was told by the rep over phone, he doesn’t have access to my account. If i had a way of getting another internet service I surely will do.
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