TekSavvy

Great provider until recently ....my modem restarts at least 6-8 times a day for no reason. I call them and they tell me to unplug and replug the modem. Also, even though I'm a wired connection I have to wait for all of the wifi servers on my modem/router to activate before having access to Internet.

I've never had issues. Customer service has been great. The person on the other side is always helpful. I have the best package and best price on the market I believe hands down.

Have been using the internet service for a few years now but recently had to cancel because moving to another country. I called to cancel my service a month ahead on a specific date and the person cancelled the service within the next few days which left me with no internet. After calling them again about this issue, turns out they never cancel a subscription a month in advance so it was a mistake on their part. After all this they agreed to reconnect but it would take5 business days and i have to pay for the extra month right away. In the end i was desperate as i work from home and i needed internet but they never considered my situation and circumstance even though it was their mistake to begin with. They have no compensation policy or plan in place to offer their loyal customers. Very disappointing experience. In conclusion all the internet companies are the same they don't care about their customers, charge crazy amount of money and no compensation on their screw ups.

I thought I'd order internet from teksavvy. Got everything set up and even payment of $157 was completed..only to find out AFTER they don't serve my area. They had my address beforehand. Now I'm out $157 waiting for my full refund. Wouldn't it make sense to figure out if the area qualifies before getting a payment?? Waste of time for both parties if you ask me.

I do not like posting negative reviews and in fact cannot recall a time I have done so, but in this case I feel I have no other choice to leave a review so other people who rely on internet for work can have the information and make their own decision (or preparations to work elsewhere as needed). I have been with TekSavvy since 2019 - no problems. I submitted a move order to a new home for Friday May 13th. I was advised it would be no problem, a seamless transition and to bring my modem to the new address. It appeared to be seamless for the first few hours and then no internet since then. We have dealt with multiple TekSavvy agents (all pleasant to speak to, but not resolving the issue) and multiple tickets were opened with Rogers (also ok to deal with for the most part, but again not resolving the issue). TekSavvy places the blame on Rogers saying it's on them, and then Rogers places the blame on TekSavvy saying they are only acting on the information they have. We, the residents, have informed both parties they appear to be trying to service our old address. When a ticket is opened Rogers calls and says they are at our old home. I tell them no, that is the wrong service address. One Rogers technician was kind and came to the new address, said the signal was strong and that he would "activate" it, whatever that means. But again, no internet. Since then, we have had another Rogers technician attend the old address and then refuse to come to the new address because it's not what is listed in their system. TekSavvy insists they have the correct address in the system (the new home), Rogers says otherwise. We have verified our own online account and the "move" request is there, listing the new address. I have been without internet for 7 days and I work from home. Again, while the TekSavvy agents are pleasant to deal with and answer immediately, we are still without internet. We have no idea when it will be resolved and are currently looking into other service providers hoping we can get an earlier date of hookup as I need it for work. I truly hope Teksavvy can resolve the issue, the agents are pleasant to deal with, but at the end of the day I am paying for a service I really need, but have no idea when I will have it.

I've been a customer for 10 years and I've never had anything but amazing internet service and customer support from Teksavvy. I'm not sure why so many people are complaining about them, but if they keep providing the service they have been to me for this long, I don't ever plan on switching internet providers. Oh, and just switched to 1000mbs service with them today.

I've had the worst experience with TekSavvy. I set up internet with them 6 months ago and have countless reoccurring issues since then with no resolve. The internet has consistently dropped so much to the point that I've been hot spotting for weeks due to their lack of service and care for the issue. They also wanted me to pay full price to replace a Modem I have had for under 6 months during the time they've been fully aware I have had internet issues. Thankfully I did not agree and they sent a test modem...which did not fix the issue. The last support agent I spoke to barely cared about the issue and said there was nothing else they could do because Bell said the internet line was fine (even after having a technician out twice as it wasn't working previously...so hard to believe). Canceled my service with them as they would not provide any solutions at all. I would look elsewhere for your internet services if you're looking for reliability.

I decided to switch to TekSavvy after a very frustrating outage with my previous provider. I figured it would be worth paying twice as much per month for more reliable and better customer service. What a mistake that was. It all started when my scheduled service transfer date was missed because I was told they were backed up due to the holiday shutdown. "No problem at all" I thought, "they're people and need a break too". TekSavvy said we'll confirm another date that works for you and get it all sorted out. They never did confirm a new date though, instead I got an email from my previous provider right before bed the night before I was leaving town the next day saying my service would be cancelled effective the next day (morning I was leaving town). Again I gave TekSavvy the benefit of the doubt "A bit inconvenient, but I'll just plug in my new TekSavvy modem before I leave so they can get things squared away so that my partner won't be stranded without internet while I'm away". Nope, my partner had to tether to their phone to work the whole weekend, and I had to spend time that was meant to be enjoyed with family on the phone with TekSavvy. While still out of town someone from TekSavvy calls me and says they've been brought in to sort out the mess that my situation is, finally! The transfer wasn't working so they're going to get a tech over to my place as a new install to get this solved once and for all - and don't worry they waived the installation fee - how gracious of them considering the inconvenience up to this point. The new install window is set for Wednesday January 12 8 - 10 am. It is currently *checks watch* 10 am and nobody has been by. Don't make the same mistake I did. Now if you'll excuse me I'm off to research other ISPs in my area so that I can stop paying through the nose for data overages on my phone.