Victoria Park Medispa | Médico Esthétique Gatineau

J’ai eu un traitement au fraxel et au CO2 (le CO2 est un traitement au lazer plus en profondeur) à la clinique du Dr Charbonneau il y a un an. Le traitement au CO2, une intervention délicate faite par le Dr Charbonneau lui-même, a été complètement raté! Ce traitement, qui devait atténuer les rides au-dessus des lèvres et le sillon nasogénien (lequel était d’ailleurs peu prononcé auparavant), a laissé des bosses à l’endroit de ce sillon, qui ressemblent à des poches et donnent l’impression que j’ai deux gros plis autour de la bouche et me donnent l’air d’avoir 8 à 10 ans de plus qu’avant le traitement! À cela s’ajoutent les effets post-traitement particulièrement désagréables du CO2 que j’ai subis (peau brulée et infectée pendant près de trois semaines). Le Dr Charbonneau a-t-il bien suivi les indications liées à ce type de traitement? L'intensité du lazer, par exemple, n'était-elle pas trop élevée?? Sur le site Internet de sa clinique, il est pourtant mentionné : « Toutes les peaux ne réagissent pas de la même façon aux divers traitements de dermatologie cosmétique, et SEUL UN DERMATOLOGUE QUALIFIÉ PEUT DÉTERMINER QUELLE INTERVENTION VOUS CONVIENDRAIT LE MIEUX. » Après un an, force est de constater que les dommages causés sur ma peau sont là pour rester. Éviter le miroir est la seule solution que j’ai trouvée pour ne pas être complètement déprimée! Cela m’a coûté 2 500 $ pour le traitement au fraxel et au CO2 (en incluant les taxes et les crèmes réparatrices achetées à sa boutique). Si j’avais su!

Je suis une cliente régulière de la clinique de Gatineau depuis 3 ans déjà et je n’ai eu que des expériences positives! Les employées sont super accueillantes et toujours d’une belle humeur!

Je suis cliente depuis plusieurs années et je suis toujours très satisfaite du service! J'ai récemment eu des injections dans les lèvres et j'adore le résultat.

He doesn't take the time needed with you! He took my money lots of it. Never followed up. He does none of the work it's all his little workers who don't explain things much more. He damaged my skin for life because he didn't pay attention the proper care ans treatment needed. He's very unprofessional

Honestly felt like the doctor only wanted only money; he had a cold and non-caring attitude towards me. Staff are nice tho. I wouldn't recommend anyone to him, at the price you're paying, you should be getting much better service. I was told several procedures would be done for my treatment; however, some of them were never delivered. This guy charged me 90 bucks for an after-treatment check up; which I was told was free. The receptionist told me it was up to the doctor to charge the 90 bucks. So the check-up was never really free then. Umm

Very difficult to get through to make an appointment. Waited 15 minutes on hold, then was told I needed an initial "consultation" even though I am already a regular client. In the course of that call, the line went dead. The person I had been speaking with never called me back despite having my name and dob (and presumably my file and phone number). This clinic does not seem to need or want business, so it is difficult to recommend it.

Really bad service. I booked a consultation for laser hair therapy, and was called 3 times and received 2 emails by 2 different staff to maybe or not change the time with confusing information. I attend the appointment during the Covid-19 pandemic with a mask, they only took my fever, and do not do ANY other types of screening. This is a medical office at the end of the day. I could have had symptoms, but they never asked. I would attend at your own risk. I have seen grocery stores with better risk management. No one cleaned my chair, or my pen while filling forms, no one asked me to clean my hands, etc. I attend the appointment. I get a consultation by the esthetician. She didn't have the prices on hand, because she had the pricing chart "from a few years back"? She wouldn't answer any of my questions regarding prices. She didn't look at my skin in question and hair status on my different parts of my body I was interested in. I was asking questions, and she was already up from her chair and near the door. She told me "I'll email you tomorrow, I'll email you tomorrow". The next following day, no email. I email both receptionist, no answer for a few days. I called them finally after a few days, the receptionist sounded unsure. She told me that she would ask her manager and get back to me. I finally received prices by email, but that took me a few days. I told her the prices are more expensive than my friend who started her treatments a there few days ago. I was shutdown saying this is the assessment the staff did. I was told that I didn't received a thorough assessment of my pilosity, so how can they tell me I can't receive the same price as her? The receptionist didn't answer. I have done my research and I will give my few thousands dollars to another place with better service.

I have only had great service since the start of my treatments even before Dr. Charbonneau retired. It's the same now with Medi Spa, great staff, friendly and great service. During Covid I've been numerous times and I have never had problems with the screening process, they take your temperature, and ask all questions like any other health clinic does.