TD Canada Trust Branch and ATM

Please sanitize the inside of your store Monday morning. As homeless people were camping out inside and coughing up a storm. Not joking here. Wish there was a simple way to leave this message to the branch. But there was not.

I've been a loyal TD customer for well over 25 years. I have multiple accounts with sufficient balances, RESP, LOC, you name it. I went in today to cancel my CC temporarily as it was STOLEN. The customer service rep was great, but she couldn't help with this process, had to call in a manager. What an absolute joke. I was talked to like I was 3 years old, belittled ("your wife probably helps pay the bills too") and to top it off....she wouldn't even lock the card. "USE THE APP" FFS. I am scrambling before work as my CC and debut card were stolen. Trying to freeze my cards and in the end - 5 hours later - the grand conclusion - my card is still active. To top it off i've been treated like a POS. Oh, also worth noting, this branch does not answer their phone or return phone calls. Switching my services elsewhere.

Worst experience I've had at a bank in my entire life. Came in to get a new access card for our business and reset pins on my visa's. The manager Joanne or Joanna came out to ask verification question after we were pin verified and presented valid ID. She talked down to us like we were stupid. When we asked her why she was talking down to us she the rolled her eyes and continued to talk down to us with a disrespectful tone. Obviously frustrated; we confronted her behavior. She got ruder and more defensive and asked us to leave. We will be moving our banking elsewhere.

I never experienced like this waiting long time but they only have 2 staff in lovely busy saturday even one give training to anther. TD has to consider that they have improve their customers services rather than we spend our values time here in just waiting

I've been with this bank for 22yrs and female branch manger is a b...ch and some other Brod , masks aren't needed no where its not in ur job description to ask ppl for a sheep mask and keeping ppl apart isn't right and raising ur tone at me or at anyone else its not professional either u work for TD not for liberal p.o.s treaudou only ppl who are friendly there are the tellers if u gonna treat ur customers like that u shouldn't work at no bank if ur gonna talk to them like that no masks n no distance needed there's no covid u guys don't appreciate giving u business it shows u don't appreciate it cuz the way u spoke to me I'll make sure I let others know u are with TD if u want that cuz if u don't want that u better change ur tone and attitude u work for TD ur job is to say " hi welcome to TD how are u , our tellers would be happy to help u " and when done u say " thank u for using TD have a good day " that's it simple nothing more .

This branch does not answer their phones nor do they provide acceptable customer service. Strongly recommend looking for another branch or bank!

Absolutely the worst experience I’ve ever had at a bank and it was all thanks to the branch manager. TD in general is a great institution but this specific branch manager is bringing the image of the bank down drastically. Something needs to be changed at this branch. I visited the branch to complete a wire transfer but instead ended up leaving in emotional distress and tears. This branch manager treated me like I was a disobedient child. She also specifically said that my banking problems are not her issue in the most belittling tone. I was publicly humiliated and spoken to in a disrespectful manner even though I was being so polite and kind. I really needed to complete this wire transfer as it was a business transaction which was crucially important.. she refused to complete it for me without any good reasoning. As a high volume business client of td for 10+ years I expect my basic banking needs to be attended to without losing sleep overnight about what happened.. the only reason I’m giving this a 1 star is because Google won’t let me give a 0 star. She threatened to close my account with no reason at all unless I left the premises immediately.. which was very freighting for me. And side note, I also went to another branch the next morning and completed the needed wire transfer seamlessly which was amazing. In short, this specific branch manager needs to be dealt with accordingly. I’m so close to going to the media with this story but hopefully TD can handle this in a professional manner instead as I’ve seen/heard other complaints about the branch manager at this location as well.

The branch manager and her team helped me solve an issue and refinance my home in a quick and efficient manner! They made it easy and I appreciate their support. I would definitely recommend this branch.