Subway - Lethbridge

I've tried to establish a regular routine of coming here for lunch as it's close to work and they also expressed that staff at our workplace gets 10% off at this location. It's unfortunate that I have to write this review as I did try very hard to give them a chance. Several actually. Here are some of the issues I've come across at this location in the past month alone: My girlfriend is vegetarian and bought a footlong veggie sub the other day. There was a big piece of steak attached to the side of it when she opened it up at home. Unfortunately this is not the only offense..a worker wore gloves and made someone's meat sub and proceeded to make her veggie sub with the same gloves on. When she nicely asked the person if they could change gloves, the person acted like they understood her and just kept on making the sub with the same gloves. She paid for it and didn't eat it because it was awkward and she didn't want to make them feel uncomfortable. I have been coming here about 2-3, times a week. When the right worker is present, things tend to go well. I get my sub made, they include my 10% off and it keeps me coming back as a regular customer. Went there today, the worker tried to make my wrap and couldn't close it. It ended up spilling everywhere (which is fine, it happens). But she the proceeded to put the paper wrapper in the toaster with the wrap to keep everything together. Imagine cooking the paper with food and thinking that's okay. And THEN...she continues to troubleshoot her problem with the other worker talking about what they should do with my wrap. One suggestion a worker made was to double wrap it with another tortilla. I expressed that I don't want my wrap like that, I want it made properly. Not with two wraps trying to contain a mess and cooked with paper on it. It was stressful. I just want the $10 wrap i paid for. Not a mess. Yet again, I was let down recently. I went in, they recognised me and knew I was the guy who comes in every day and gets his 10% discount. But when I asked they refused to give me the discount. I expressed that I come several times every week, I pay with my 10% off card all the time. "Sorry sir, we cannot give you the discount unless you show the card." Good bye to the sense of community, personability and mutual gain of having a reliable and satisfied customer base. Made me feel like a number rather than a person. They just sucked the motivation out of going there as a regular customer. There are better businesses to support in town. Thanks for the positive experiences as well but sorry too many negatives to justify spending my money here.

Love me some subway! This specific location is fast!!

Won't honour school fundraiser coupons despite the coupons saying "all Lethbridge locations."

If your business hours were updated 6 days ago and they say open until 11pm I expect to be able to go there at 10:30. Instead I got there and was told they now close at 10:30 on Saturdays.So who's lying? The employee or the one who updated the business hours?

I am giving 5 star to this store just because of the turban guy ( i am sorry i was not able to ask his name). But i can tell the time and date (10 nov , 7:15 pm). He treated well and gave his best to give us best service. Me and my fiance have a footlong and we love it.

We ordered 4 subs 2 out of 4 came out ok cause they had no condiments. The other two came out to burnt and barely able to eat, none came out wrapped properly. Neither one were the right ones we asked for. And they were just a mess.

The man on the intercom in the drive-thru was very short with me and rude. Cut me off mid-sentence a couple times. Even though I repeated my order 3 times, he still got it wrong! Took a total of 15 mins for him to take my order and the store was NOT busy! Asked what kind of cheese, then went silent for 6 mins. Same for when we finally got to the veggies. I told the guy at the window I didn't appreciate the rudeness over the intercom and that it was bad customer service to treat people that way. He blamed somebody else, said it wasn't him. I asked for a manager and he said there wasn't one there. This isn't the first time I have had issues at this particular branch. I definitely won't be going back!

So normally when I come to Subway, I get the same sandwich being a foot long Steak and Cheese toasted on Italian Herb bread. Everytime I have had this sandwich it has been fine, except this time. Not sure if the Ingredients were fresh or not, but as of right now I have had about 7 trips to the washroom at home thinking I have gotten sick. Hopefully this bug goes away, but it'll be a while before I choose Subway for lunch again.