Structube

Name: Structube
Address: Colossus RioCan Centre, 7621 Weston Rd Unit 133, Vaughan, ON L4L 9J9, Canada, L, Canada

3.5/5 ★ based on 8 reviews

Contact Structube

Address :	Colossus RioCan Centre, 7621 Weston Rd Unit 133, Vaughan, ON L4L 9J9, Canada
Phone :	📞 +979
Website :	https://www.structube.com/en/our-stores/woodbridge-colossus-riocan-centre
Categories :	Furniture store , Office furniture store , Kitchen furniture store , Bedroom furniture store ,
City :	L

Colossus RioCan Centre, 7621 Weston Rd Unit 133, Vaughan, ON L4L 9J9, Canada

Best Furniture store in Canada

M	Mia Peterson on Google ★ ★ ★ ★ ★ The ABSOLUTE WORSTE CUSTOMER SERVICE!!!! Be warned they do not deliver your furniture inside your house and do not warn you we were left with a couch in the snow in front of house after spending $4,500 - buy somewhere else where they actually deliver
L	Leah Rhodd on Google ★ ★ ★ ★ ★ The worst service ever!!!! They are the most unhelpful, uneducated, unprofessional adults posing as employees. You would think with such mature elders, they would know better but I have been to this store many times and am never surprised by their horrid behavior. All employees show laziness and disrespect. They stand in a huddle pretending to be blind to the buzzing showroom with inquiring customers. Help, assistance and work are not words they are familiar with. I would suggest training but it would probably be best to fire them all and start from scratch. Recommendation for cuatomers; See what you need, check colours and quality and then buy online. They don't deserve commissions.
H	Hans S on Google ★ ★ ★ ★ ★ Love this place. I got pushed around at Leons with their stupid delays on couches. I picked up the exact same couch at Structube for LESS and got it in less than 5 days. Leons wanted me to wait 4 months. Lol no thank you. I should have came here from day 1. Shoutout to Stephanie for her help and Greg for help during couch install.
E	Eu He on Google ★ ★ ★ ★ ★ Worst customer service!! Everyone standing up there looking at you and doing nothing. Went to pick up an order. From start to end the employee was rude. They brought our order out with a trolly and left it at the entrance without helping us to carry it to the car (which was parked in front of the store). The box was super heavy to carry by myself. They didn’t even take the trolly back after. Won’t buy again at structube after this experience.
I	I. Kamala on Google ★ ★ ★ ★ ★ One of my favourite furniture stores in Canada, offers a very wide range of everything, unique styles and most importantly a very reasonable prices, always follow their sale events. Can deliver very fast as well.
P	Pio Giralico on Google ★ ★ ★ ★ ★ We are people that love to put positive reviews to validate quality products and great service. Unfortunately, this is the one time we have to give feedback on the terrible experience we had with Structube in Toronto. We purchased perhaps their most expensive, down- filled, sectional sofa (called "Sectional Sofa Feather Charcoal"). Within 2 weeks of very limited use, it completely lost its shape, feathers were coming out at an incredibly high rate, and worse of all, the fabric started pilling significantly. We used the sofa for a total of less than 10 hours but the sofa looks like it is 10 years old! The complaint process got us nowhere. We spoke first to the store manager and then escalated our dissatisfactions to their head office. Their replies were identical: "This is what happens when you buy down- filled sofas so you should have known better". Their suggested remedy? "Go to the dollar store to buy a fabric shaver, fluff up the pillows, and get someone to add more feathers when needed." The other interesting comment that they made: "a lot of people have brought forth this same complaint but there's nothing we can do." Please be aware before you make the same mistake we did. Thanks.
N	Nikisha and Nisarg on Google ★ ★ ★ ★ ★ Terrible customer service from the Assistant manager of the store. The product came defective and they offered a low rebate. When I tried to negotiate the rebate, she was very short and did not consider at all. Due to this, I asked if I could return the product instead and she said that the item has to be in original packaging (if she ever bought furniture, she would know that putting it back in original packaging is almost impossible). I would not recommend anyone to buy from this location. The packaging was terrible when it came, the product was damaged, and customer service was terrible. When we also went to make a purchase, we did not receive any help from the sales associates and they were just looking to make a sale as quick as possible. Avoid this location and if the manager is reading this review, consider educating the assistant manager how to deal with customers properly.
S	Skye Little on Google ★ ★ ★ ★ ★ Bought 7 dining chairs just a few years ago. Welds broke under the fabric on 4 chairs. Unzipped to look at the issue. The spot welding was very poor. If I could give less then 1 star I would. $1400 should last longer. Emailed to see they could help a little with having to purchase new chairs and they said they could do nothing. Not a great experience. Thank you for responding back I realize my warranty is up. However if the chairs are all braking similarly you have a quality control issue. The chairs are not low end prices so I expect better quality. When a customer beings attention to a poorly made product I think you should take note. Your reviews are about the lack of customer service. I am letting people know that chairs should last longer ans made better