Structube
4.1/5
★
based on 8 reviews
Contact Structube
| Address : | 1751 Victoria St E, Whitby, ON L1N 9W4, Canada |
| Phone : | 📞 +978 |
| Categories : | |
| City : | N |
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Brittnie H on Google
★ ★ ★ ★ ★ I am officially obsessed with Structube, the quality is absolutely amazing and the prices are unbeatable. The store has amazing displays set up and just stepping foot in there, gives you endless ideas for decorating your home. The staff is extremely knowledgeable and assist throughout the entire process. I had the pleasure of dealing with the store manager, Maureen, and although I am the epitome of indecisive, she was patient and had an abundance of input, which ultimately made it easy for me to decide. I have essentially redecorated my entire house, and am beyond impressed with this store, to say I highly recommend it, seems like an understatement.
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ARUN Arun on Google
★ ★ ★ ★ ★ We bought a bunch of furniture from this place.
After browsing different places we finalized furniture from Structube as it was within our budget!
The products are of ? quality and doesn't look very sturdy!
The delivery of these products was well within the promised time, however, how it was delivered was pathetic!
The delivery had 5 boxes, with one box open and legs [& screws] of one chair missing. The Leather Sofa was totally forgotten and was delivered later that day.
The delivery folks were very negligent and dragged the boxes on my front patio and scrapping the fresh stain we had on.
We did report to Structube about the missing products it was duly acknowledged and was promised to collect the missing legs of a chair.
We collected the missing legs from the store after a week.
I did report to the 'Manager' how unhappy were are about the delivery and the missing parts and incomplete delivery. The Manager was equally negligent and we were asked to report the matter to the 3rd party delivery folks! Like really! Isn't that your responsibility to have a satisfied customer!!
An apology does not resolve the issue and I have to state that you guys messed it up!
We had to take time to receive the delivery and later that day to receive the missing leather sofa. We made time again on Tuesday to collect the missing parts of the chair.
We do not like their service and hence will not recommend this location.
We are never coming back to this store until and unless to replace a part/product under warranty!
1 Star for the Service
3.5 Stars for the products
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Rija Tariq on Google
★ ★ ★ ★ ★ Still waiting on a Loretta that was orderd in October 2021
It is going to be APRIL 2022 in 4 days.
They expect you to wait months/a year for a product yet only give you 7 days to think about whether you want to return an item or not.
Pathetic service.
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kerri redvers on Google
★ ★ ★ ★ ★ The merchandise is nice, stylish and priced well. Customer service in store is really good. However, u have to order almost everything and I placed an order in august and am still waiting and it’s Dec 11. Very frustrating. It hasn’t even arrived to their warehouse in montreal. I would not buy anything here again that is not in store.
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Hasib Anwar on Google
★ ★ ★ ★ ★ I ordered a queen size Versailles bed in July 2021 and after more than 7 months of waiting for the bed I was told that there has been a glitch on their system and they can’t find my order. There is nothing they can do at the moment and they couldn’t give me a solution. This is totally unacceptable from a reputed company like Structube. Now I don’t know when I am getting my furniture that I have paid for. Totally unacceptable!!!
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Andrew Miller on Google
★ ★ ★ ★ ★ Great products, and amazing customer service at this location.
The manager, Maureen went out of her way to ensure we were happy customers. Something that is rare nowadays with many other stores. Highly recommended!!
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Rihan Taiaba Billah on Google
★ ★ ★ ★ ★ I wish I could give zero star! This company does not have a clue what they are doing. Ordered a queen size Versailles bed from Structube in July 2021 and still have not received it. I was told that it will be in stock in October, but that never happened. I was told in December last year that the bed will be in stock and delivered to me on January 22, 2022. Now a week before delivery, I get a call from the manager saying that there has been a glitch on the system and they can’t find my order. What!!! And they don’t know when I will be able to get the bed!!! And the guy on the phone sounded pretty cool as of it was my fault. This is not acceptable at all. Avoid buying furnitures from Structube if you ever want to get them
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Nadia Kauz on Google
★ ★ ★ ★ ★ Very low quality! I bought a 5 piece set of sectional and one round piece for my living room, and received them in January, my family came a couple weeks later and when we started to use them, they are so bad quality that within 3 days of seating on them went out of shape and look terrible. I have spent more than $4000 for garbage and not happy with the products at all!
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