Standard Auto Wreckers
3.5/5
★
based on 8 reviews
Contact Standard Auto Wreckers
| Address : | 5402 Old Richmond Rd, Nepean, ON K2R 1G7, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.standardautowreckers.com/ottawa-location.html |
| Categories : | |
| City : | R |
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Ali Al-Athari on Google
★ ★ ★ ★ ★ Unfortunately horrible customer service at the Ottawa location. Called few other locations and everyone was helpful and polite.
I really don't understand why they have a bad attitude and always very rude on the phone at this location. From reading other reviews clearly I'm not the only one who thinks that too. I blame the manger who sees all the negative reviews with the same issue and don't bring it up to thier staff.
My opinion is based on multiple conversation.
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Charles Choueiri on Google
★ ★ ★ ★ ★ I called to inquired about an auto part and I spoke with a gentleman named Mo which he found and gaved an amazing price!!! I had to come all the way from Ottawa to come get it!! I said to Mo let me find time to come get it because I wasn't sure if I had time this week. He called me back couple day later which I was surprise and happy to ask me if I was still interested! I'm like in my head wow!! I really appreciate the follow-up. I was thinking that was like a diamond service !! Super nice guy , super nice service, really want to help you out!! Good job !!!
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Angie Lamont on Google
★ ★ ★ ★ ★ Horrible Service, called to order a alternator for a dodge journey 31st of May, cancelled order on the 1st of june as it was an alternator i needed, They said they would etrasnfer my money back to me should have in couple days...emailed Tony Burgess and his response was 4-7 days, after the 7 days emailed Tony aggain requiring about my refund now 7-10 days,, called yesterday was told i should have recieved refund by now second email sent in to head office to see what is going on and told to keep checking my email. nothing but run around and will not be dealing with them again.
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Jason Waid on Google
★ ★ ★ ★ ★ Their hours on their gate/website don't match reality. Save the trip and don’t try to come on a Saturday.
They also don’t allow people to walk around and grab what they need anymore. Website doesn’t reflect this either. Waste of my time.
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Nader Atieh on Google
★ ★ ★ ★ ★ they are unprofessional parts business i return the parts and they pick it up and they wont return the money back we call 4 times they said we are going to call back nobody call.
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F Glaude on Google
★ ★ ★ ★ ★ I've been here soo many times that one of the staff actually told me they would start charging me rent... :) I haven't had any issues that were reported by other reviewers. I hunt mostly for MK5/6 Volkswagen, and they're hard to come by.. I guess the demand is pretty high for these cars. I'd recommend this place, the UPIC yard as you can find gemstones in there for a very, very small portion of the price you'd pay for a new part at the dealership. I'll give it four stars 'cause they're closed on Sundays! I guess the staff have to have a day off and sleep...
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D 40 on Google
★ ★ ★ ★ ★ The call centre that picks up initially has the utmost professionalism, as soon as they transfer you to the Ottawa location you understand why there are so many negative reviews regarding the customer service. I would rather run my nails down a chalkboard than try to have a conversation with your sales guys, let alone buy anything from here.
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Dean Hay on Google
★ ★ ★ ★ ★ re Jeff Floyd: Tel. Rep.
It is rare to encounter Customer Service such as that provided by Jeff recently (Feb '22) when he turned an unpleasant necessity into a pleasant experience as he displayed diplomacy, knowledge, affability, reliability and empathy in guiding me through the process of locating and arranging 1-day delivery of an 8yr old KIA Rono manual clutch assembly.
A first-rate, first-impression, front-line Company Representative!
Well done Jeff... I'll keep your contact info handy!
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