SPEEDY KINGSTON WEST

I had my AC fixed at this shop recently, and what I experienced was a gross dishonesty and unprofessionalism. I was referred to the shop by an insurance company as the repair was partially covered under a warranty. I've received a quote from the shop and work order authorization from the insurance company, detailing the cost of the repair as well as amounts covered by the warranty. Based on these documents, I decided to go ahead with the repair. I set up an appointment and brought the car into the shop. I was told that the car should be ready for pick up by noon on the same day. Just before the noon, I received a call from the shop, where they advised, that they got wrong parts for the repair and that they wold have to keep the car in until the noon next day. Not a big deal, anyone can make a mistake. I returned to the shop the next day and wanted to pay for the repair, but the total amount on the invoice was significantly higher then the estimate that I agreed to. When I asked about the discrepancy, their sales Peter stated that the estimate reflected the wrong parts and the correct parts are more expensive. I responded that I was never made aware of the cost difference (prior to paying for the repair) and that this amount is not what I agreed to. After about 15 minutes of discussion they agreed to the original price. My next question was, what portion of the amount was I responsible for, to which Peter responded with an amount that did not make any sense to me. He claimed, that I needed to pay a deductible on top of the amount that was the total minus the amount covered by the warranty. The warranty amount however, reflected the deductible already, so it seemed like double-dipping to me. I wasn't sure however how exactly billing with warranty works, so I decided to pay the amount that Peter suggested I should pay. I reached out to the insurance company for clarification and their manager confirmed that I was in fact overcharged $150.00 as the deductible should not have been charged on top of the amount that reflected the deductible already. He offered to sort it out with the shop, after which the shop refunded the money to me. Altogether, they tried to overcharge me around $230 for the repair. Beware of this shop!

Excellent shop! They were able to help us out in a pinch with an alternator replacement for our crew out of town. I Would certainly recommend their services! Thanks Again.

Jaime was awesome with well informed details when troubleshooting why the vehicle would not start. Battery, starter, & electricals diagnostics were performed efficiently. No false repairs were issued because the problem was a key signal problem that was addressed very economically. I was very pleased that no new parts or serious repairs were needed. They were friendly and very transparent. The diagnostics fee was very reasonable. I will definitely go back.

Peter and his staff always do a great job, whether it is something big or something small. I've never had a bad experience at this location. I appreciate Peter's honesty. What led me to this Speedy Auto location well over a decade ago was a brake job that I wanted a second opinion on. The initial garage I had gone to prescribed work that didn't need to be done. Every time I go to Speedy Auto on Gardiner's Road, I have confidence that I am being treated with respect and getting the service my vehicle needs.

On Oct 18th / 21, i called Speedy auto service that i had a muffler issue. Its monday after a weekend , busy day ,and still they found time to get me in , fixed and on my way. Service was great, they treat you with respect. You felt welcome as you wait to get your vehicle fixed, or even a drop off or for pick up when done. They are there for you. its a place you can check out , can't go wrong. No problem for me to return if needed.

Great service and very quick turn around. I called for a last minute oil change before a road trip and they were able to fit me in first thing in the morning. If you only want an oil change (not a full inspection/ air filter, etc) be sure to specify that so there are no “extras” tacked on. I know for next time though, and the staff were very friendly the entire time. Great customer service and will definitely recommend/ use again.

Truly the most respectful and helpful, honest mechanic and service I can imagine. Been going for years and am always stunned by how great I feel about the work they’ve done and the price I paid. HIGHLY recommended. They fixed my tire in 20 minutes!

My "go too" garage for all regular maintenance. Much better prices than the dealerships. All Speedy's are not equal. This one is exceptional, run by the franchise owner Peter whom treats the customers as valued and enjoys conversing with them.