SoftMoc

Name: SoftMoc
Address: 50 Rideau St, Ottawa, ON K1N 9J7, Canada, N, Canada

3.3/5 ★ based on 8 reviews

Contact SoftMoc

Address :	50 Rideau St, Ottawa, ON K1N 9J7, Canada
Phone :	📞 +9
Website :	http://www.softmoc.com/
Categories :	Shoe store ,
City :	N

50 Rideau St, Ottawa, ON K1N 9J7, Canada

Best Shoe store in Canada

T	Toronto Pearson Airspotter on Google ★ ★ ★ ★ ★ Best customer service I ever had. I went to pick up from ordering via online s and they offer me to try it on to see if I like it or not. Great services!! All the staff are so nice, friendly, and they cared a lot. Recommend to go to this store in Rideau for their best customer service!!
M	Martin Inglis on Google ★ ★ ★ ★ ★ The manager at this store is very pleasant and informative. She has always made sure I got what I needed and even looked up other locations if my shoe was not in stock at her own. I was in the store today and unfortunately had the experience of witnessing an entitled Karen go off on her for covid protocols which are not the employees fault or choice. The Karen also H.H. here in the reviews, was yelling at the employee for the fact that even though it is Covid she should get right up in her child's face to measure his feet, risking both the woman's child and the employee from catching covid for breaking social distancing. I don't think the employee was fairly treated, and people really need to understand common courtesy. The employee was very calm and respectful even though the customer was screaming and throwing her hands around in her face. After five minutes of being screamed at she asked the Karen to leave, and that's 5 minutes more than I would have done. After Karen left, she continued to serve me and the rest of the customers with a smile on her face as if nothing had happened. Your employees deserve a harassment free workplace, as this is unacceptable to them. If she gets to read this, keep your chin up!
B	Bianca diana on Google ★ ★ ★ ★ ★ I bought a pair of 300$ shoes, they were a tad small but the employee told me it’s better to go for smaller since the leather will stretch. She said I had 90 days to exchange the size. She said if I wore them once or twice outside I could still return them. I went to return them today they were in perfect condition and the lady told me I couldn’t exchange them unless I bought another pair. I think this is unacceptable since I was I formed the WORNG info by them.
C	Chris B on Google ★ ★ ★ ★ ★ Staff was pretty quick and very helpful even at the end of day. Thanks!
K	Karen Grant on Google ★ ★ ★ ★ ★ Called the manager today to get a refund. Waited for their answer before writing this review. My suspition is that they are selling counterfit shoes. Don't buy TOMS brand shoes from this store. Trademark is missing, side TOM logo missing, QR code inside shoes missing. I wondered why I couldn't break these shoes in as TOM's typically don't need breaking in. Bought a new pair, not from this store and saw the brand descrepencies between shoes.
M	Mariana Sabo on Google ★ ★ ★ ★ ★ Awful customer service. The manager is rude and unprofessional. She has no soft skills. Agreed with other reviewers. Will Never shop there.
R	Rowen G on Google ★ ★ ★ ★ ★ Been there twice in the last week and experienced very poor customer service. Both times, treated very standoffishly and almost meanly, as if I was a nuisance when asking to try on a couple of pairs of shoes. Manager seemed very unhappy and didn’t make any attempt to make any customers feel welcome - rather, I felt like I should be leaving them alone. Took a while to try on anything, as customer reps made absolutely no effort to help me or were in the back (there were two of us in the store, it was not overrun). Great shoe selection, but wouldn’t recommend due to feeling downright uncomfortable because of the lack of customer service.
M	Michael Kelly on Google ★ ★ ★ ★ ★ Great shoe selection, horrible customer service. Manager had such an unfriendly tone and could not be bothered to help. This is my second time at this location where I've thought the service was very limited. Because of the attitude of the manager, I walked downstairs to Brown's where I was treated much better and they got 200 bucks of my money instead. I just won't try again, now I know!