SoftMoc
2.8/5
★
based on 8 reviews
About SoftMoc
Hi there! We noticed that you have the same item in your bag with a similar size. Do you need help with sizing?
Contact SoftMoc
| Address : | 1225 St Mary's Rd #103, Winnipeg, MB R2M 5E5, Canada |
| Phone : | 📞 +78 |
| Website : | http://www.softmoc.com/ |
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| City : | M |
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Love r. on Google
★ ★ ★ ★ ★ Hated the employee here. She was so disrespectful to all the customers in the store today and also the other employees. But I felt like the other employees were kind of following what the main one was doing.... anyways, not coming back anymore!?
Better change you employees for your store’s future:)
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Alana Hing on Google
★ ★ ★ ★ ★ Cashier was finished with her customer so we waited for her to approach us to see if we needed help. She started sorting receipts and did not give any indication that there were any other customers in the store (we weren’t the only ones). We went to the counter to ask for help and she eye rolled us... I’m sorry but aren’t you in a customer service position.. Wow just blown away. Won’t be back.
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H G on Google
★ ★ ★ ★ ★ Couldn't be bothered to ask if I need sizes, had to approach a lady who seemed very reluctant to even get me sizes. Argued with me that they don't carry size 6.5 or 7 womens boots in the style I wanted, then suddenly pulled them out from the back when she realized I was actually was buying boots, which ended up being the other style. Will not be back. Go anywhere else.
Edit: same woman as the other reviews say. Orange haired woman, absolutely rude and disrespectful for no reason.
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emo emma on Google
★ ★ ★ ★ ★ Pretty rude staff that don’t even acknowledge you in the store at all they’ll walk past you like a ghost, take your money elsewhere
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Calliopi on Google
★ ★ ★ ★ ★ How is it possible that nothing is done about the customer service complaints. I was there 3 days ago. Girl behind the till stapling receipts and doesnt say a word. Then she finally asks if she can help me in a bored manner. After I pay her I say thank you and she looks the other way whilst handing me my bag without a word. So rude. Never shopping there again. Who employs such people to deal with customers? I'm going to return the shoes. I want nothing to do with that store
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alissa xxx on Google
★ ★ ★ ★ ★ Worst customer service ever! The lady who was a bit big in size (no offence), very tall with orange colored mid-length hair with glasses on was horrible. I thought she was being only rude to us, but actually she was being rude to all the other customers in the store. The way she said stuff was not respectful way to say to customers. And when I asked her name, she said that she can’t tell her name because of the “law” in their store and since she knows laws very well as a law student ? (I just wanted to talk to the manager about this employee ok)
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Japs Ignacio on Google
★ ★ ★ ★ ★ Last christmas week we tried to return an item as a christmas gift but sadly it doesnt fit for my kid. This one person introduce herself to be one of the managers and told us that the shoe has been USED. Even after explaining everything to that manager that it was not, I tried to be as calm as much as possible because we just want to returning it and get a different size. Her attitude is so unprofessional and her decision is final that she thinks that the shoe is already worn because of the light scratches. The good thing is that we went to other Good branch (Polo Park) with better managers and we return the item smoothly and bought a different model.
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Patricia Hiatt on Google
★ ★ ★ ★ ★ I had to select one star in order to get in here. Thats far too high of a rating. Saturday, April 2, 2022, I was in the store with about 10 other customers. There were 5 to 7 people working in the store all of them were behind the POS area. Nobody came and helped us. They saw us, they looked at us, and I think they were drawing straws to see who had to come out from hiding behind the wall and help people. It was absolutely horrible. I went to a shop down the hall where there were two employees and spent $350 on shoes. I will never come into this store again.
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