Silk Road Tea
4.5/5
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based on 8 reviews
Contact Silk Road Tea
| Address : | 2066 W 4th Ave, Vancouver, BC V6J 1M9, Canada |
| Phone : | π +7787988 |
| Website : | http://www.silkroadteastore.com/ |
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| City : | J |
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Robert Atwood on Google
β β β β β Silk Road Tea is my premiere destination for Christmas shopping. The quality, value and in-store experience is second to none in Vancouver. Highly recommend.
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Sarah A on Google
β β β β β Love this store! Their tea is incredible, the Winter Warrior tea is my personal fav but every tea I try is heavenly. The team is always so knowledgable and friendly. Highly recommend!!!
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Unaiza Nasim on Google
β β β β β UPDATE : They will ask you how their staff did, when you tell them (which wasnβt even the main problem) you get a no sorry email telling you how well they train their staff ?
Do not fall in the trap of wasting more time emailing back m forth. You wonβt be compensated!! (Which wasnβt even what I was looking for but the reply to this review) utter disappointment!
Edit: emailed the receipt on the address provided and will update the response. Price was checked on the website and it is what I was charged for the same amount of tea, just that mine was in a brown paper bag. Iβve emailed the i store experience as well which wasnβt very pleasant but donβt really care about it if I had gotten the product right.
We drove all the way to buy tea. Paid for the largest size and asked the lady to put it in resealable bags. She said they only had tins and I asked her to charge me for it and give it in the tin. I was charged for tin but got it in a paper bag which got all wet in the rain outside.
Utterly disappointed in the customer service. $54 down the lane
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Peter D on Google
β β β β β The best tea in town! Try the smoky lapsang souchong or the earthy pu'ehr. The staff are nice and helpful. I miss the days when they would give you tasters and let you open the tins and smell the teas, but now they're being very safe (Covid). A bit pricy but you get what you pay for.
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Janice Chan on Google
β β β β β This beautiful tea boutique have everything a tea lover needs. They have a great selection of organic teas, wellness blends and both traditional and contemporary tea wares. I definitely recommend paying them a visit if you are a tea enthusiast or are shopping for one.
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Lisa P on Google
β β β β β Did my shopping online. Was a little concerned about how long delivery would take. I ordered on a Friday morning, got a email Friday afternoon with a confirmation of shipment. Received my order on Sunday.?
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taraneh lajevardi on Google
β β β β β UNBLIVBLY unfriendly and actually customer deterring staff.. They used to be excellent few years ago.. I even had one of their "tea parties" and spent a fortune over the years buying teas for myself and as gifts...However, a few times over the past year I had a really bad experience with their unwelcoming and rude staff so I decided to not shop there as much.. Luckily, I have found much much better substitutes for my favorite herbal teas. Today, I was kinda craving London Fog so I decided to go there. Honestly, the staff were so unwelcoming that I felt more like an intruder than a customer!!! so, I decided to walk out and didn't buy...I am sure I will find a better substitute for that one too.... Do they intentionally hire the most unfriendly sales people in town???? I only wonder...
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Sachi Lovatt on Google
β β β β β UPDATE: The store gave me a generous discount and gift in apology for my inconvenience, and I was really satisfied with this. They really made the effort and I appreciate it.
I'm sure this store is lovely, but have to let the public know not to trust the website nor the storefront sign in terms of hours open. I went to the store during business hours, and checked the website before I left to make sure it was open. The site said it was open. When I got there, the sign on the door said it was closed due to weather, but to check the website for up to date hours. Pictures attached for reference. One hand isn't speaking to the other :(
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