Shoppers Drug Mart - Winnipeg

How to ask a customer for his country of origin to apply an adjustment? ! My wife noticed a price error between the one displayed and the one scanned, she asks to apply the displayed price and the employee refuses this even though it is applicable everywhere. I understand that this is a voluntary program here in Manitoba but asking a person their origin and then refusing their request sounds like discrimination.

This is the WORST drug store & chain. Needed a prescription filled to travel out of province for cancer treatment. Was told prescriptions must be filled in MB to bring for treatment. Shopper’s charged for full prescription but only provided partial prescription. NO heads up at pick up. Thank goodness I counted!!! I went back they showed me it on the bottle where they ‘owe’ #of pills. WOW,, so negligent! It will be ready in a week. Went back again,, it will be ready next week. They just don’t care about their customers. I guess they figure I will reschedule cancer treatment and flight to suite their schedule. 2021 Review: Constantly forgetting to enter my refills, now delaying the refill by having to do twice the work by sending a request to the doctor. Work harder not smarter. 2020 Review: Mother’s bubble packs issued wrong 3 months in a row. Providing a weeks notice then again 2 days notice of when bubble packs will be picked up and still they are not ready. I’m getting very tired of wasting my breath on this pharmacy.

The pharmacys phone is almost never answered. Extremely annoying when I need to get my refills for my prescription. One lady doesnt really seem like she wants to be working there, always seems annoyed dealing with customers and super rushed. Also the post office guy is rude and annoying to deal with. Glad I moved out of the area so I can deal with a different pharmacy.

Shyla was a huge help in cosmetics tonight!! She was so friendly and knowledgeable. I know nothing about foundations and she showed me what brushes to use and which foundation matches my skin tone the best. She made this a wonderful experience!

Vicky at Cosmetics always suggest the best products for each issue. She is very knowledgeable about the skincare products and any other cosmetic products such as perfumes etc. She is always polite and pleasant. The level of the service and the knowledge that this cosmetician demonstrates is unsurpassed

Horrible service, always have to wait 10 or more minutes just to talk to a pharmacist. But waiting an hour!? Absolutely frustrating especially when the phone rings over and over and over and over and over and over and over and over and over again and over and over and over and over and over... No exaggeration. Yes thats about the most rings I have counted in my hour waiting for a 2 minute phone call... Oh to add insult to injury, I forgot to mention that this pharmacy ALWAYS runs out of my medications leaving me with 3 or 5 tablets. Expecting me to waste more and more of my time having me act like they are running around like a chicken with it's head cut-off.

Worst pharmacy ever! Automatic refill system looses your prescriptions all the time resulting in you needing to contact your doctor for more refills. System will show 1 refill then tell you it wasn’t filled when you show up. Spend more time going there on the phone with them to get it straightened out. Switched pharmacies and zero issues since. Get yourself sorted out shoppers!

This is pharmacy is going downhill and fast! Late December they switched one of my prescriptions to a generic brand (my doctor had even written on the original prescription no subs) they did not inform us of the prescription, as a result I only found out as I started to have a bad reaction to the generic form. Strong drug with powerful side effects ended up ruining my family time around the holidays. A few weeks ago I went in at 9 a.m. on a Saturday, they had only ONE pharmacist working the back. The individual was trying their best but you could see they were absolutely overwhelmed and they were making mistakes EVERYWHERE. Said pharmacist did not have an understanding of the medical equipment they sell, told me that the blood glucose reader was ONLY a reader and wouldn't take a blood reading using strips and tried to sell me a whole different meter (I just was asking for the strips that would work for my reader) When finally getting my materials together, same pharmacist gave another lady a different prescription and the customer said "what is this? this isn't mine I only came for a puffer" and the pharmacists response was, "that's what's on your prescription" Yesterday I called (only too 20 minutes for the phone to ring for them to pickup my call) to refill my prescriptions and they went on to say they can't fill my order as they don't have any "refills" These are medications I consistently take and I was NEVER notified that I would need to get a refill notice otherwise I would have taken the time to connect with my doctor and got the refills. A simple "this is the last refill on this prescription if you want more you will need to talk to your doctor" is just a level of care I would expect. I understand that they give you a small slip that should show you the number of refills, I just can't remember the last time I read that slip and could retain that info for more than a nanosecond. I suppose my issue here is that this pharmacy looks like it's shorting staff, and simply reads what is on the screen, not taking any time to get to know or best care for their customers. Ohh and I have called and left messages to address my issues and not once were my phone calls or messages returned. To me that speaks volumes of the management at this location. If you are looking for a pharmacy that has great hours. This is the place. If you are looking for a pharmacy that will look out for you and care for your needs, I suggest looking elsewhere. I certainly will be taking my business elsewhere.